Rewards & Recognition - the Magic Motivator that many Managers Overlook!

1. Rewards & Recognition -the Magic Motivator that many Managers Overlook! Tom Dupre Open Consulting www.openforresults.com tdupre@stny.rr.com 877.610.9107

3. Topics to Discuss • What is Recognition? • Why Bother? • Key Components of Successful Recognition • Role of Management • Best Practices

4. What is Recognition • Rewards, awards, recognition…. • Acknowledgement of some achievement • Predetermined or unplanned • It promotes behavior you want repeated • Individual or teams

5. Why Bother?

6. Benefits of well designed Recognition • Reinforces the strategies/goals of the organization • Promotes repeatable behaviors • Improves morale • Can promote teaming, communities, etc. • Can be positioned as a part of a total compensation package

7. Types of Recognition • Organization wide programs • Anniversaries • Suggestion programs • Top achievers • Management discretion/ nominated • Employee of Month • Best when at discretion of manager • Peer to peer • Usually many restrictions

8. Key Components • Targeted • Timely • Public • Appropriate

9. Support strategies and goals Specific behaviors Clearly communicated Targeted

10. Framing of Recognition • Who • Individuals • Teams • Various organizational subsets • When • Daily, monthly, quarterly, annually • As behavior occurs • Specific events • How – Always Public

11. Timely and Public

12. Appropriate • Last decision to make when designing a reward process • Review all other forms of recognition within organization • Determine least method for most gain • Cash or Non-monetary?

13. Role of Management • Not to be immobilized out of “fairness” • Ensure timeliness • Fully utilize management programs • Be guardian of process • Constantly seek prospects and opportunities • Promote peer programs • Seek assistance in presentation skills as needed

14. Pitfalls to Avoid

15. Pitfalls • Rewarding wrong behavior • Too little • Too late • Too much • Out of sync with other reward structures

16. Team Awards

17. Team Awards • Divided equally among team members • Divided proportionally to contribution determined by management • Divided proportionally to contribution determined by the team

18. A Word about Safety Awards

19. Safety • Experts not supportive of rewards for “safe” records. • Good to have nominal recognition • Better to promote proactive behaviors to reward • Best to put efforts into education and process improvements

20. Best Practices • Award budget for managers • Eat your own dog food • On going publicity • Options

21. Questions?

22. Thank YouTime to Go