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TRICARE on the Web: What s New, What s Coming, Who s Coming and Why

2. 2004 New Contracts Transition. 14 regions merged to 4 regions in 6 months!!!. OCONUS. OCONUS. June 1, 2004. November 1, 2004. 3. Evolution of Map. Jun 1. Jul 1. Aug 1. Sep 1. Oct 1. Nov 1. 4. Pages Under the Map. CONUS. OCONUSPacificTLACEurope . 5. Better Organization of Content (targeted to what Benes want to know).

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TRICARE on the Web: What s New, What s Coming, Who s Coming and Why

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    2. 2

    3. 3

    4. 4 Pages Under the Map

    5. 5 Better Organization of Content (targeted to what Benes want to know) Im New to TRICARE Eligibility, DEERS Enrollment My TRICARE Benefit TRICARE Materials (fact sheets, faqs, smart, and handbook) Audiences (college students, family members, survivors, un-remarried former spouses, long-term care) Additional programs and privacy and rights How Do I Get Care? Provider Directories MTF listings, info on making appointments Claims How Do I Get Help? TRICARE Service Centers BCAC/DCAO/TRICARE Regional Offices (TROs)

    6. 6 Regional Whats New Information and Summary Table

    7. 7

    8. 8 TRICARE Smart

    9. 9 TRICARE Smart Back End Administrator

    10. 10 TRICARE Smart for Bulk Orders

    11. 11 MTF Locator www.tricare.osd.mil/mtf

    12. 12 MTF Locator Backend the MTF Administrator

    13. 13 TRICARE Yellow Pages

    14. 14 See Something Wrong? Help Us Keep Our Content Current

    15. 15 Systematic Web Improvements Identifying sites for improvements Initiate initial improvements Gather public feedback Implement additional Improvements Gather additional public feedback

    16. 16

    17. 17 .Web Site Statistics For the Month of December 31, 2004 Number of hits 37,036,023 (daily: 1,194,710) Number of user sessions 569,895 (daily: 18,383) Number of sub-sites 185 Number of pages 240,026

    18. 18 E-Mail Subscribers www.tricare.osd.mil/tricaresubscriptions Tricare Whats new 7060 Fact Sheets 4736 Evening Edition 2176 Outreach 483 Media Readiness Room - 1111 Subscribers list - 352 Health Care surveys for DoD Beneficiaries 224 Contracts Toolkit 206 Webmaster toolkit - 201

    19. 19 Top 20 Web Sites DEERS TRICARE North Region Fact Sheets TRICARE South Region TRICARE Prime Provider Directory TRICARE West Region Claims Information Dental Enrollment Regional Provider Directories

    20. 20 Top 10 Downloads DD2642 Claim Form (pdf) TRICARE Beneficiary Handbook West TRICARE Beneficiary Handbook North TRICARE Policy Manual 6010.54-M Surgery TRICARE For Life Brochure Evaluation of the TRICARE Program 1999 Report to Congress TRICARE Prime Remote Handbook Healthcare Survey of DoD Beneficiaries Child Technical Manual DEERS Newborn Enrollment Checklist TRICARE Policy manual 6010.47-M TRICARE Approved Ambulatory Surgery Procedures CMAC Rates Evening Edition News Downloads

    21. 21 Top 100 Keywords Entered in Search

    22. 22

    23. 23 2005 Annual Survey of TRICARE Web Sites Methodology 241 Clinics, Hospitals and Medical Centers in the MTF Locator Surveyed a total of 165 out of 241 sites Informal, unscientific survey that provides us with a general idea of the state of the TRICARE Web Universe Entails going to the site with list of criteria and reviewing the site to see if they do have all those elements

    24. 24 Suggested Minimum Content for MTF Sites

    25. 25 45% (38%) display the TRICARE logo 28% (13%) official TRICARE logo 17% (25%) altered TRICARE logo 80% (41%) have content explaining What Is TRICARE 59 % Mention 21 % Link 56% (30%) Frequently Asked Questions 24% Unique 32% Link 2005 Annual Survey of TRICARE Web Sites MTF Results

    26. 26 86.49% How can I get help with TRICARE? (customer service) 70.27% Local Phone 51.35% National Phone 29.73% Customer Service Rep 10.81% DCAO 13.51% Email Address (local) 5.41% Questions@tma.osd.mil 2005 Annual Survey of TRICARE Web Sites MTF Results

    27. 27 83.78% How do I make an appointment? 78.38% Information 18.92% TOL for Appointments 45.95%Phone 10.81% Online Service 2005 Annual Survey of TRICARE Web Sites MTF Results

    28. 28 72.03% How do I fill a prescription? 36.31% About MTF Pharmacy 19.05% About Mail Order Pharmacy 16.67% About Retail Pharmacy 54.76% How do I refill a prescription? 38.69% Information 16.07% Online Service 2005 Annual Survey of TRICARE Web Sites MTF Results

    29. 29 39% How do I enroll in TRICARE Prime? 31% What do I need to know about claims? 53% What to do in case of emergency 43% What to do for after-hours care 33% What to do for medical advice 2005 Annual Survey of TRICARE Web Sites MTF Results

    30. 30 2005 Best of TRICARE on the Web Gold and Silver Star Awards

    31. 31 Elements of Criteria www/tricare.osd.mil/thebestof

    32. 32 Gold Star Awards (All fifteen elements)

    33. 33 Silver Star Awards (At least 13 of 15 elements) Luke AFB Medical Facility Naval Hospital Twentynine Palms BMC Camp Pendleton 52 Area Naval Medical Clinic, Port Hueneme 78th Medical Group Scott AFB Medical Center U.S. Naval BMC Iwakuni Irwin Army Community Hospital Munson Army Health Center Ireland Army Community Hospital Naval Ambulatory Care Center, NAS JRB Belle Chasse Naval Branch Health Clinic, Brunswick, Maine

    34. 34 2006 TRICARE on the Web Gold and Silver Stars its not too late! Submit your site for a Gold Star by April 15, 2004 2006 Best of TRICARE on the Web Nominate your site starting in May 2005 Visit www.tricare.osd.mil/thebestof for award categories and criteria We will also be seeking judges at that time

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    36. 36 2005 TRICARE Best of the Web Most Innovative Naval Medical Center San Diego, San Diego, California http://www.nmcsd.med.navy.mil/ Naval Hospital Charleston http://www.nhchasn.med.navy.mil/

    37. 37 2005 TRICARE Best of the Web Most Improved Walter Reed Army Medical Center, Washington, D.C. http://www.wramc.amedd.army.mil/ Fox Army Health Center Huntsville, Alabama http://www.redstone.amedd.army.mil/tricare/ 6th MDG MacDill AFB, Florida http://public.macdill.amc.af.mil/tricare.html

    38. 38 2005 TRICARE Best of the Web Best Design National Naval Medical Center, Bethesda, Maryland http://www.bethesda.med.navy.mil/ Reynolds Army Community Hospital Fort Sill, Oklahoma http://www.rach.sill.amedd.army.mil/

    39. 39 2005 TRICARE Best of the Web Most Customer Focused 56th Medical Group, Luke Air Force Base, Arizona https://www.luke.af.mil/56mg/default.htm 71st Medical Group Vance AFB, Oklahoma https://www.vance.af.mil/index.cfm?grp=71mdg&pge=TOL/tricare.htm

    40. 40 TRICARE Honorable Mentions Humana Military Healthcare Services South Region http://www.humana-military.com/home.htm HealthNet Federal Services North Region https://www.hnfs.net/bene/home/ TriWest Healthcare Alliance https://www.triwest.com/triwest/default.html Naval Medical Center San Diego Best Design http://www.nmcsd.med.navy.mil/ Landstuhl Regional Medical Center Most Improved http://www.landstuhl.healthcare.hqusareur.army.mil/ National Naval Medical Center Most Customer Focused http://www.bethesda.med.navy.mil Walter Reed Army Medical Center Most Customer Focused http://www.wramc.amedd.army.mil/ The US Army Center for Health Promotion and Preventive Medicine website : http://chppm-www.apgea.army.mil/

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