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Abacus Electronic Miscellaneous Document (EMD). IATA Mandate. IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013. Why do we need to learn about EMD?.
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IATA Mandate • IATA Board has set the mandate to eliminate all Virtual Miscellaneous Charge Orders (vMCO and Virtual Multi-Purpose Documents (vMPD) BY 31 Dec 2013 Why do we need to learn about EMD? • EMD will replace all such miscellaneous documents and facilitate ancillary and service fulfillment in all distribution channels
Definition of Terms Ancillary Services – also known as optional services, provide airlines with a new source of revenue Air Extras – this is the Abacus brand name for ancillary services EMD – Electronic Miscellaneous Document An EMD is an electronic record issued for refundable value or the collection of miscellaneous charges which are either related to a specific flight (e.g. pre-paid baggage, in-flight service), or stand alone (e.g. deposits, fees).
Types of EMD • EMD-S – Standalone Electronic Miscellaneous Document, not associated to a ticket • E.g. • Penalties and refundable balances (ticket amendment fees) • Group deposits • Stopover fees, name change fees • Always check with airline for more details EMD-A – Electronic Miscellaneous Document associated to a ticket. Each coupon of the EMD-A is associated to a flight coupon, therefore an electronic ticket is required whenever this is issued. E.g. pre-paid baggage, in-flight services
Benefits from EMD (EMD) • Industry mandate • Flexibility • Cost reduction • Competitive parity
Air Extra Fulfillment Associate Profile* • WAEP table • Determine if the carrier supports EMD • Control the EMD options
Enhancement Overview - • Validating Carrier Table • Denotes and control if the BSP supports EMD • New “D” indicator • Denotes and control if the carrier supports EMD
EMD-S MASK • Create manual AE item Step 1 Retrieve the PNR PNR does not need to be ticketed and active segment is not required
Follow airline guideline when filling-up the mask EMD-S MASK Step 2 Fill-up the EMD-S mask Another option is if you have a name and itinerary field
END PNR Step 3 End the PNR AE is stored
Mask 1 Optional if with PNR Auto populated Response upon ENTER Put Y if tax exempt Put X on NEXT if you need more tax boxes Put X on QUIT to disregard the transaction Press ENTER key when done
Mask 2 End PNR Only 15 tax boxes can be used 4 on mask 1 – 11 on mask 2
RFIC • Reason for Issuance Code (RFIC) • An EMD is based on the notion of Reason For Issuance, which qualifies the group of services it belongs to. All services contained in one EMD document always belong to the same Reason For Issuance. • A single character code, varying by document type which defines the Reason For Issuance. Verify with airline on applicable RFIC
RFISC • Reason for Issuance Sub-code (RFISC) • Defined by either IATA or airlines on own usage. • Each Sub Code is uniquely distinguished based on identifiers assigned to each service. These identifiers are known as the service’s Attributes. Verify with airline on applicable RFISC EMD status - OPEN EMD status - USED Airline need to verify if payment is credited to their account before updating EMD status to USED and therefore utilized already
RFIC / RFISC CX supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC): Associate with ticket
RFIC / RFISC SQ/MI supports the following Reason for Issuance Code (RFIC) and Reason for Issuance Sub-code (RFISC):
Display Air Extra item • Air Extra Status - HD Airline’s system will return with HD Status
Display Air Extra secondary display Check airline guideline if Refundable Travel Dates: Service Date shown in the EMD-S mask Date of purchase is Tulsa time (NOT local time)
Air Extra Status Codes Upon EMD Void or Refund HD Upon EMD Issuance HI Upon AE Booking HN A/L Response HK / HD
Steps in Selling and Fulfilling Air Extras ( EMD - A ) • Create a PNR • Price Anciliary item – WPAE or WP*AE • Sell Anciliary item – AE#1A1 • Issue ETKT– W#T#AAY#FCASH#KP9 • Issue AE – W#EMD*AE1#DPE#FCASH
FINNAIR (AY) – Booking Process • Create a PNR
FINNAIR (AY) – Booking Process • Price the PNR - WP A trailer message will be displayed if AE item is applicable for the itinerary
FINNAIR (AY) – Booking Process • Display Air Extras Fees – WP*AE Service number • Currently, AY is only selling pre-paid baggage ancillary service • Non-refundable
FINNAIR (AY) – Booking Process • Display all applicable fares and types of Air Extras offered, • for a single passenger type - WPAE
FINNAIR (AY) – Booking Process • Sell an Air Extra
Display Ticketing Info Multiple Coupon This entry is applicable only if there are multiple coupons involved as in the case of connecting flights.
Other Sell Options • Note: • Entry can contain up to 20 individual service numbers and/or ranges • Example • 1,4-6 • 1,3,5,7 • 1-2,8-10
FINNAIR (AY) – Booking Process • Enter SSR message - PDBG End the PNR
FINNAIR (AY) – Booking Process • Air Extra Status - HD Airline’s system will return with HD Status
Air Extra Status Codes Upon EMD Void or Refund HD Upon EMD Issuance HI Upon AE Booking HN A/L Response HK / HD
Air Extras Booking & Cancelling
Cancel Ancillary Item Canceling itinerary will not cancel AE AE cannot be modified, must be cancelled System allows AE cancelation even after EMD issuance. EMD status remains.
EMD ISSUANCE • Basic requirements • Carrier must be set as ACTIVE participant in WAEP • Designate printers • Issue electronic ticket if required by airline (Optional) • AE status must be HD • AE items must be purchased by Date/Time (TUL)
Issuing EMD Step 1: Issue ETKT • Alert Message – AE items exist This step is mandatory for EMD-A and EMD-S where eticket is required
Issuing EMD Step 2 Display AE items from retrieved PNR
Issuing EMD Step 2 Issue EMD • FOP must be present in the W#EMD entry or in PNR 5 field • Two FOPs will not be allowed for EMD issuance • The F*Z<credit card approval code> is allowed • DPE Is recommended
Other EMD Fulfillment Options If a selected AE item does not exist, system will return the following error: CHECK AE ITEM
Accounting Line Ticketing Field
EMD-S Record Display (Stat: USED) • USED – Consumed at Issuance is indicated as “Y” • Referenced ETKT number is updated in EMD display and in ticket database
EMD-S Record Display(Stat: OPEN) Consumed at Issuance - N Airline need to verify if payment is credited to their account before updating EMD status to USED
Display AE History UAX – Update Air Extra XAX – Cancel Air Extra