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AHP Customer Satisfaction Index Evaluation Template for Prioritizing Response Preferences

This AHP Matrix Template is used for evaluating Customer Satisfaction Index (CSI) to determine customer preferences on a Percent Ratio Scale of Priority. Normalized Score Table provides a clear view of customer preferences, with higher scores indicating priority. Learn how to proceed with AHP, convert scores, interpret results, study variance, compare data, and revisit the Normalized Score for better insights using Pareto Chart.

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AHP Customer Satisfaction Index Evaluation Template for Prioritizing Response Preferences

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  1. ANALYTIC HIERARCHY PROCESS MATRIX ABOUT AHP

  2. The AHP Matrix

  3. The Normalized Score Matrix

  4. Customer Satisfaction Index Survey Form

  5. Use Of AHP Template • AHP or Analytic Hierarchy Process Matrix Template is used for evaluating the Customer Satisfaction Index (CSI) or to know Customer Preferences called “Percent Ratio Scale Of Priority” of the Customer.

  6. Example

  7. Example

  8. Normalized Score Table

  9. AHP Results This is the Percent ratio Scale of Priority Column. This is also called Customer Preference. Here it can be clearly seen that for This Particular Customer “Response” from VOITH carries the greatest preference. The customer rates “Response” from us at the highest priority and is implying that the Marketing Deptt. or the sales backup team is giving maximum response.

  10. How To Proceed?

  11. About AHP

  12. Converting The Scores

  13. Scoring The Matrix

  14. Interpreting AHP Results

  15. Studying Variance & Paired Comparison through AHP

  16. AHP & CSI Data Chart

  17. Normalized Score Revisited This is the Percent Ratio Scale of Priority or the customer preferences prioritywise. Higher score mens high priority for that particular parameter

  18. Pareto Chart & AHP

  19. Thanks

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