ITES

1. ITES ITES is defined as outsourcing of processes that can be enabled with IT and covers diverse areas like Finance, HR, Administration, health care and telecommunication etc

2. ITES • “ Out sourcing in the broadest sense of a term • ITES is model growing leaps and bound globally and transparently assuring max money-value.

3. ITES • The growth of IT enabled Services (ITES) has opened windows for job opportunities, service offerings and foreign investments in India. • Nasscom says that India is well positioned to derive benefits from the ITES market and become a key hub for these services.

4. Nasscom has identified the spectrum • Customer Interaction services including call centers, • Back office operations/revenue accounting, data entry, data conversion including finance and accounting and HR services, • Transcription/Translation services

5. Nasscom has identified the spectrum • Content development/animation/engineering and design • Other services including remote education, data search, market research, network consultancy and management as IT enabled services.

6. Customer Interaction Services • Contact center that are service facilities with adequate telecom infrastructure, • trained consultants, • access to requisite databases, • Internet and other online information infrastructure to provide information • support to customers round the clock, year round.

7. CUSTOMER RELATED SUPPORT • Customer related support in areas such as marketing, • selling, information dispensing, • advice, technical, etc. is provided.

8. ITES include the following • Back office operations • Call Centers • Content Development / Animation • Data Processing • Engineering and Design • Geographic Information System Services • Human Resource Services • Insurance Claim Processing

9. ITES include the following • Legal Databases • Medical Transcription • Payroll • Remote Maintenance • Revenue Accounting • Support Centers • Web site services

10. Challenges in ITES business • Qualified manpower • Quality manpower • Trained manpower • Man power retention- biggest challenge

11. ITES Resource Challenge • Mind set about the industry • Mind set about the work culture • Mind set about the career prospects

12. ITES Challenge • Voice based outbound caliber required soft skills • Required volumes to cater college focus on soft skills/ personality development • Growing IT flavor among students

13. ITES career opportunity • No barriers of any technical (subject) skills • No barrier of any prior experience • Job immediately on completion of degree • General soft skills is only the requisite • General advantage of being in ITES job including smart start up pay packs

14. Advantage of ITES career • All rounder develop of personality • Transformation from ability to speak in English to Ability to think in English • Good work culture, good climate • Fast track movements in career ladder or longevity of stay in ITES jobs

15. Advantage of ITES career • Prospects of switching over to day-shifts • Careers switch- over to IT not possible • Career growth to blue-chip • Global reach, relation ship • Global standard of functioning • Unlimited prospects of domain knowledge in a variety of verticals

16. Thank you