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Rider University’s Employee Assistance Program (EAP) Provided by Business Health Services (BHS)

Rider University's EAP provided by Business Health Services (BHS) offers confidential, short-term assistance for personal, family, and work-related concerns. Free, 24/7 access to telephonic and online support, face-to-face counseling, assessment services, and coordination of resources.

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Rider University’s Employee Assistance Program (EAP) Provided by Business Health Services (BHS)

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  1. Rider University’s Employee Assistance Program (EAP) Provided by Business Health Services (BHS)

  2. What is an Employee Assistance Program? • Company-sponsored benefit • Provided to employees and their household members • Offering confidential short-term assistance for family, personal, or work-related concerns

  3. What is the Value of Rider’s EAP? Value to Rider’s Employees Value to Rider University Free, confidential, 24/7 telephonic and on-line access Free, confidential, face-to-face or telephonic assessments and short-term counseling by local counselors One contact to coordinate resources Follow up to ensure satisfaction • Healthy and focused employees • Improved productivity and morale • Reduced healthcare benefit costs, absenteeism, and disciplinary action • Increased promotion of employee wellness

  4. What Types of Issues Does an EAP Address? • Relationships • Such as: spouse, children, supervisor, friends, co-workers • Life Changes • Such as: marriage, divorce, births, deaths, promotions, retirement • Life Challenges • Such as: stress, illness, financial/legal concerns, childcare, eldercare, conflict, parenting • Risks • Such as: depression, anxiety, suicidal thoughts, burnout, anger, alcohol/drug abuse

  5. Who is Rider’s EAP Provider? • Business Health Services (BHS) • A national employee assistance and workplace wellness provider specializing in: • Employee Assistance • Employee Wellness • Workplace Trainings • Organizational Development

  6. Who Pays for the EAP Services? • Services within the scope of the EAP are paid by Rider University • Payment for resources beyond the scope of the EAP may be covered by health insurance • BHS will assist in locating cost-effective resources when additional or follow-up services are needed

  7. What are Your Benefits Under the EAP? • Up to 5 sessions per episode (including a full assessment and problem solving session) • Unlimited, toll-free telephonic consultation • Access to a panel of professionals nationwide • 24/7, 365 days a year access to services • Referral service and liaison with community resources including health insurance carriers • Additional work/life resources

  8. What Can You Expect When You Call? • Connected with a Care Coordinator who will: • Thoroughly assess your needs • Guide you through the process • Assure that all of your emergent needs are met • Facilitate communication with all parties involved • Connect you to the most appropriate local resources • Regularly follow-up to ensure satisfaction

  9. What Happens at an EAP Session? • In-depth assessment by an EAP clinician • A plan for problem resolution will be devised with the help of the clinician • Short-term counseling provided by the clinician • Problem-solving resources, outside referrals and follow-up services supplied by clinician

  10. Can You be Assured of Confidentiality? • Shared information is held in strict confidence • EAP professionals are bound by state and federal laws prohibiting breeches in confidentiality • Information will not be released without your written consent or as required by law Note: Professionals are required by law to report if a person is a danger to themselves or others, instances of child or elder abuse, and any threats to national security.

  11. What are the Additional Life/Work Resources? • Legal • Financial • Childcare • Eldercare • Convenience resources and referrals • Wellness coaching • Online resource library • Organizational development • Corporate training programs

  12. Legal Services • Available in person and telephonically • Free initial consultation of up to 30 minutes • Discounted rate available for services beyond consultation • Addresses issues such as: divorce; custody; child support; criminal violations; wills; trust funds; estate planning Note: EAP lawyers are unable to address work-related legal issues

  13. Financial Services • Available telephonically • Free initial consultation of up to 60 minutes • Discounted rate available for services beyond consultation • Addresses issues such as: budgeting; debt consolidation; retirement planning; financial planning; stock option planning; auto and real estate purchasing

  14. Childcare and Eldercare Services • Assessment is conducted to understand your needs • Up-to-date national, carefully screened resources and referrals provided by a BHS specialist • Referral packets received within 12 business hours of your call which include: • Minimum of 3 referrals • Publications, brochures, and specific tip sheets related to the issue

  15. Convenience Resources and Referrals • Up-to-date national resources and referrals for a wide range of needs including: Apartments, real estate, relocation Home/appliance repair Grocery, cleaning lawn services Pet services College / pre-college Scholarship / financial aid Gifts / tickets / flowers Entertainment and dining Meetings / events / party planning Leisure / sports activities • Referral packets received within 12 business hours of your call which include: • Minimum of 3 referrals • Brochures and specific tip sheets related to the issue

  16. Wellness Coaching • Assigned a Wellness Coach who will: • Conduct an initial assessment • Answer general wellness questions • Provide preventative health coaching • Offer personalized health education and resources • Assist in developing a personalized plan • Assist you for up to one year for support, motivation and encouragement • Coach can assist with a variety of issues including, but not limited to: Acupuncture Diabetes Nutrition Arthritis Fitness & Exercise Natal Care Asthma Heart Health Smoking Cessation Cardiovascular Disease Massage Stress Management Chiropractic Needs Menopause Weight Management Chronic Pain Yoga

  17. Online Resource Library • Comprehensive website • Variety of informational articles, online videos, resources and assessment tools • Some of the topics you can view are: • Adoption • Buying a car • Debt and bankruptcy • Eating disorders • Grieving • Heart health • Investing • Pregnancy • Small business

  18. Organizational DevelopmentCorporate Training Programs Please contact Human Resources at ext. 7285

  19. How Can You Contact BHS? EAP Services: 1-800-765-3277 Wellness Coaching: 1-877-935-5262 www.bhsonline.com Username: Rider Available 24 hours a day, 7 days a week, 365 days a year

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