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Richard Simpson Consulting Systems Engineering

Richard Simpson Consulting Systems Engineering Note: Where ‘*’ is used in these slides it denotes that the feature or function will not be available in the initial release of Session Manager or System Manager. Applications/Features. Control. Access/Transport. Remember when…. Session Manager.

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Richard Simpson Consulting Systems Engineering

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  1. Richard SimpsonConsulting Systems Engineering Note: Where ‘*’ is used in these slides it denotes that the feature or function will not be available in the initial release of Session Manager or System Manager

  2. Applications/Features Control Access/Transport Remember when…

  3. Session Manager IP The Application Layer “Peer, Compose, Orchestrate” Applications Session Control Access/Transport

  4. Key benefits… • Incremental Additions • Independent Development • Licence Efficiency • CM as a Feature Server* • 3rd Party Integration • Custom Applications • Scaling • Enterprise Roaming • ‘Componentisation’ • Call-flow Personalisation*

  5. Key benefits continued… • Maximise the value from infrastructure, in which there has been heavy investment, and that they have no money to spend on to rip and replace with new equipment

  6. Collaboration Apps Data Centers Apps Integrated Video Apps Avaya Aura™ Communication Manager New York Avaya New York EnterpriseNetwork Business Apps Avaya Aura™ Session Manager Contact Center Chicago Contact Center Chicago Cisco Rome Cisco Rome Avaya London Avaya London Contact Center Mumbai Contact Center Mumbai Users anywhere Nortel Hong Kong Siemens Frankfurt Nortel Hong Kong Siemens Frankfurt SIP Trunking Chaos vs Order Flexibly connect users, applications and systems enterprise-wide Bring Order to Chaos

  7. My IVR Call Screening Call Recording Application Sequencing * App 2 App 1 App 3 AR JSR289SIP Application Server Users

  8. Avaya Aura Core INVITE (Term) INVITE (Term) 8 5 403 9 6 INVITE (Term Done) INVITE (Orig done) 403 4 3 403 7 SM SM SM INVITE (Orig) 2 403 10 1 INVITE (sip: Kevin K.) Example Call-flow* Kevin’s CM Joe’s CM Call Analyzer SIP Foundation Server DB Joe Kevin K.

  9. The Application Layer ? • Avaya SIP Enabled Products • Modular Messaging • Meeting Exchange • Voice Portal • Presence Services • Communication Manager* • Devconnect Partners • Avaya Professional Services & SIP F/S • Avaya Strategic Communications Consulting ***

  10. Avaya AuraSystem Manager

  11. Integrated Management Exploded But Connected Applications Control/Resources Access/Transport

  12. VRRRROOOOOOMMMMM! Session Manager System Manager

  13. In The Driving Seat Single point of control Common interface Abstraction

  14. Or as Rog would say… “Get a grip of the glowy stuff!...” “…Bosh!”

  15. System Manager - Aims SIMPLIFY SECURE INTEGRATE

  16. System Manager • Enter data one time – one place • Secure, simple and flexible access • Role Based Access Control • Distributed elements are perceived as one system • Fit with IT workflow • Extensible • Provisioning Interfaces* • External Interfaces for Network Management Systems • Significant part of Aura’s ROI promise • The only way to configure Session Manager!

  17. Let’s Be Clear • System Manager – Does not… • Process Calls • Register Endpoints/Devices/Users • System Manager Is… • Software Only Offer (ASD) • Red Hat Enterprise Linux 5.x 32 and 64 bit (only – No Windows!) • JBoss Application • Optional Avaya HW : S8510 – Dell 1950 Server • Quad 2GHz Processor, Raid Disks, Dual Power Supplies, 4 Gigabytes of RAM

  18. London New York Scope

  19. System Manager • Administrators • Groups • Roles • End users* Users

  20. Role Based Menu Options

  21. System Manager - Group Assignment

  22. System Manager Entities and Locations • SIP Entities • Locations • Entity Links

  23. London New York System Manager • Network Routing Policy • Global Dial plan • Least Cost Routing • Tail End Hop Off • Alternate Routing • Adaptations (SIP and Dialled Number) • Call Admission Control NRP

  24. Network Routing Policy Tasks

  25. Network Routing Policy

  26. System Manager • Role Based Access • Central Trust Management Service • Built in CA inside System Manager • Can use external/existing CA and PKI • Trust relationships enable TLS • ASM has a TM client • Able to import certificates for trusted elements • SAML – Single Sign On CA Siteminder Integration • Secure Access Link for Servicing • SIP Level Firewall Configuration • LDAP Authentication Security

  27. Avaya Session Manager External AAA (CA Siteminder) SM 100 Avaya IMSM ASM Specific Admin UI (Element Manager) JAAS AuthN Plugin TM Client Authorisation RBAC Management and Authorisation Service Trust and Certificate Provisioning Avaya IMSM UI • Ability to integrate customer PKI infrastructure • Automatically enroll for certificates for various services • Import and Push 3rd-party certificates remotely • Centrally Manage Certificate based Trust Domains Trust Mgmt Trust Mgmt Service Internal Certificate Authority CustomerPKI IMSM Database Avaya IMSM Security Architecture Overview

  28. Certificate Management & Distribution Optional Customer PKI System Manager CA CA TLS Session Manager #1 Session Manager #2 TM Client TM Client TLS TLS Third Party PBX

  29. 4 Ways To Add Certificates…easily!

  30. System Manager • Element Managers • UC and CC Applications in Future • Framework for Development • Common User Data Plug-Ins

  31. “What the heck will an Element Manager look like?”

  32. System Manager • Logs • Alarms • Traces • Link Status • Replication Status Monitoring

  33. Searching The Logs

  34. Pulling A Log

  35. Hello JON!

  36. System Manager – Link Status

  37. System Manager – Getting Started

  38. Administrator Role Login to IMSM E.g. avaya.com, emea.avaya.com NRP: SIP Domain(s) Name and CAC values NRP: Location Location, SIP Domain, Adaptation NRP: Add ASM SIP Entity Interface Details, Monitoring SM Element Mgr: Edit SM Replication from IMSM to ASM(s) SM Element Mgr: Check E.g. CM, SBC, Gateway NRP: Add Other Entities Entity1 <> Entity 2, Trusted NRP: Add Entity Links Destination Entity NRP: Create Routing Policies Dial Pattern, Time Range, Policy NRP: Create Dial Plan IMSM Test Call Screen Test 12 Initial Setup Steps…It’s All About The NRP Install ASM and IMSM

  39. Multiple Administrators/Roles IMSM Services OracleDb(Optional) JBoss A/S HTTPS RHEL O/S Configuration and Status Information Session Manager Instances System Manager - Architecture System Manager Instance PostgresDb JON

  40. System Manager – Deployment

  41. NMS Administrators (HTTPS) SAL SNMP/SYSLOG SAML Element Management Layer ID Management LDAP Session Manager User Directory(Future) Communication Manager(Future) System Manager - Interfaces

  42. MUSH! Thank You

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