Essential Qualities for Effective People Management

1. Managing PeopleBy : JUNI FITRI PASARIBU, S.Pd, M.Pd

2. MANAGING PEOPLE ‘Management problems always turn out to be people problems.’

3. A. What qualities and skills should a goodmanager have? Choose the six most important from the listto be a good manager you neet to: • Lake people • Enjoy working with others • Give orders • Listen to others • Make suggestions • Judge people’s abilities • Plan ahead • Be good with nombers • Make good presentation • Be persuasive B. If you are managing people from different cultures, what other qualities and skills do you need?

4. VocabularyVerbs and PrepotitionA. Verb and preposition combination are often usefulfor describing skills and personal qualities. Match the verbs 1 to 7 wit the preposition and phrases a) to g)A good manager should: • Respond • Listen • Deal • Bealive • Delegate • Communicate • invest • In their employees’ abilities . • To a deputy as often as possible. • To employees’ concerns promptly. • With colleagues clearly. • With problems quickly. • In reguler training courses for employees. • To all suggestion from staff. B.Which do you think are the three most important qualities in exercise A?

5. C. Some verbs combine with more than one proposition . For example : ‘He reports to the marketing Director .’(to a person) ‘The sales Manager reported on last month’s sales figures .’ (on a thing ) say whether the following combine with some one or some thing .Someone or something 1. a) Report to b) Report on ------------------------------------------------------------------------------------------- 2. a) Apologise for b) Apologise to ------------------------------------------------------------------------------------------- 3. a) Talk to b) Talk about ------------------------------------------------------------------------------------------- 4. a) Agrue with b) Argue with -------------------------------------------------------------------------------------------

6. D. Complete these sentences with suitable prepositions from Exercise C. • I agreed ...... Her that we need to change our marketing strtegy. • I talk ....... My boss every Monday at our reguler meeting. • We argued ..... Next year’s budget for over an hour. • He apologised ....... Losing his temper. • We talked ......... Our financial problems for a long time. • The finance director argued......... Our managing director over . • I apologised ........paula for giving her the wrong figures. • Can we agree ......... The date of our next meeting? E. Write three question using some of the verb and proposition combinations above. Then work in pairs ask each other the qoustions.

7. ReadingProcessing across cultureA. Many US manegers are sent abroad to work; some find it diffcult to addapt to local conditions. What do you think figure is? 1.Approximately 1 in 7 2. Approximately 1 in 5 3. Approximately 1 in 3 Now read the article and check your answer.

8. B. Answer these question about the article.1. Why has the number of people working abroad inthecreased ? 2. Who did the following –the German manager in England or the American manager in france? • He made staff stay inside the building at lunchtime. • He gave staff targets. • He had meals with each member of staff. • He stopped staff drinking during working hours. • He seemed to be watching his staff. • He worked harder than other staff .

9. The International Manager IN RECENT YEARS, many companies have expanded globally. They have done this trough mergers, joint ventures and co-operation with foreign companies. Because of this globalisations trend, many more 5 employees are working abroad in managerial positions or as part of a multicultural team. although it is common nowadays for staff to work abroad ro gain experience, many people have difficilty adapting to the new culture. The failure rate in US 10 multinationals is estimated to be as high as 30% and it cosst US busines $3 billion a year. two typical failures have been described in the journal management today. The first example concerns a german manager with IBM who took up a position as 15 product manager in England. He found that at most lunchtimes and especially on fridays, many members of staff went to the pub. ‘I stopped that right away, he says, now they are not allowed off the premises. It didn’t make me very popular ar the time but it is not 20 good for efficiency. There is no way we would do that in germany. No way. the second example is about an American manager who come to france on a management assignment. He was unable to win the rust of his staff although he 25 tried all kinds of ways to do so. He set clear goals. Worked longer hours than everybody, partticipated in all the projects, visited people’s office and even took employees out to lunch one by one. But nothing seemed to work. This was because the staff believed 30 strongly that the management were trying to exploit them. the german manager’s mistake was that he hadn’t foreseen the culltural differences. IBM hed afirm rule. the american maneger used the ways he hes familiar with to gian the staff’strust..to them,he seemed more interesed in gitting the job done thanin devel 40 oping personal realitionship .by walking around and visiting everyone in their offices,parhaps he give the impresson thet he hes’cheking up’on staff. Hissmanagerial approach strengthened ther feeling of exploitation. whent managers work in foreign countries,they may find it difficult to understand the behaviour opf their employees.moreover, they may fine thet the techniques which worked at home are not effecve in their new wirkplace

10. C. Match workd’s from each colomn to make common word combination.for exeple,odapt to a new culture.then chack your answers in they article • Adap to • Take up • Set • Apply • Develop • Rules • Relationships • Gols • a Position • a new culture

11. Language review Reported speech • There are number of ways to report what people say. • 1 We often use say, tell, and ask to report speech. • ‘The new job is challenging.’ She said (that) the new job was challenging • We use tell with an object. • ‘The new job is challenging.’ She told her boss (that) the new job was challenging. • We use ask (with or without an object) to report question. • ‘When do you want to start?’ Her boss asked (her) when she wanted to start. • 2 We usually make the following changed in reported speech. • * The verb goes back one tense. • * Nouns and pronouns may change • ‘May new sales team is difficult to manage.’ He said (that) his new sales team is difficult to manage. • 3 When we report things that are either very recent or generally true, we often use the same tense as the speakers. • ‘I want to see Pierre.’ Pierre, Susan has just phoned and says she wants to see you. • ‘Training is important.’ He said (that) training is important.

12. Complete these sentences with the correct form of say or tell. 1. He said that he was finding it difficult to manage people. 2. He ..... me that he was finding it difficult to manage people. 3. She ...... him to improve his perfomance. 4. She ...... they would never agree. 5. My boss ..... me not to pay the invoice. 6. He ..... that he worked for General Electric. B. Use say, tell and ask to report this dialogue between two company dialogue. For example: Philip told Amanda/said (that) he wanted to motivate the manager more. Philip : I want to motivate our managers more. Amanda: Are you delegating tle less important decisions? Philip : I think so. And I’m making more time to listen to their suggestion. Amanda: That’s good. Respondinf to their ideas is really important. Philip : is the department investing enough in training? Amanda: Yes, It is. This year’s budget is bigger than last year’s.

13. Skills Socialising and entertraining Socialising is an important part of good management. When socialisingbusiness in your country, how important are the following? 1. being on time 2. the way people dress 3. how you adsress people (first names or family names?) 4. giving gifts 5. shaking hands/kissing/hungging/rowing.