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Module 2: Key systems of effective training institutions. MOA – FAO – TCP Workshop on Managing Training Institutions Beijing, 9 July 2012. Objectives (I).
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Module 2: Key systems of effective training institutions MOA – FAO – TCP Workshop on Managing Training Institutions Beijing, 9 July 2012
Objectives (I) • To recognize five key systems involved in managing training institutions: academic; financial; human resources; information technology; and marketing.
Objectives (II) • To understand the contributions of each system to the effective and efficient operation of training institutions.
Objectives (III) • To review national and international examples of tools or processes through which training institutions manage these five systems.
Key systems: academic • Academic systems constitute the core business of training institutions. • Effective academic policies and procedures are essential to such institutions.
Key systems: academic • Assess needs. • Design training. • Facilitate training. • Support the transfer of learning. • Evaluate training.
Key systems: academic • Governance. • Planning. • Reporting. • Registration and student services.
Key systems: financial • Training institutions require financial resources in order to develop and deliver effective training programs. • expenditures • sources of revenues
Key systems: financial • Training institutions must have effective financial systems in place for: • budgeting; • administration; and • reporting
Key systems: human resources • Effective training depends upon the contributions of many people: • trainers; • administrative and student service staff; • program planners and managers; and • leaders.
Key systems: human resources • Attraction, recruitment and selection. • Orientation, training, and coaching. • Performance assessment and feedback. • Professional development. • Retention. • HR planning.
Key systems: IT • Training centres rely on information technology in many ways: • staff productivity; • data management; • communication; and • teaching and learning (face-to-face and online learning).
Key systems: IT • Training centres need well-developed systems to: • forecast IT requirements; • budget for the costs of those requirements; • maintain required hardware and software; and • replace such hardware and software as needed.
Key systems: Marketing • Marketing systems ensure that training programs are attractively designed, appropriately priced, and effectively promoted such that members of target audiences become aware of those programs and decide to enroll – key to having the right quality and quantity of trainees.
Key systems: Marketing • Promotion. • Public relations.
Example of key systems • Continuing Education, University of Calgary • See the Training Manual for • Background • Outline of the five key systems
Practical tools • Budgeting spreadsheet • Reporting spreadsheet
Thank-you. Time for questions and discussion.