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Central Pacific University Case PROJECT MANAGEMENT & INFORMATION GATHERING INTERACTIVE METHODS. THE FOLLOWING PREVIEW HAS BEEN APPROVED FOR SYSTEM ANALYSIS CLASS MATE BY COUGAR GROUP AT SAINT XAVIER UNIVERSITY, CHICAGO. COUGAR GROUP PRESENT. www.groups.google.com/group/cpu-cougars.
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Central Pacific University Case PROJECT MANAGEMENT & INFORMATION GATHERING INTERACTIVE METHODS THE FOLLOWING PREVIEW HAS BEEN APPROVED FOR SYSTEM ANALYSIS CLASS MATE BY COUGAR GROUP AT SAINT XAVIER UNIVERSITY, CHICAGO COUGAR GROUP PRESENT www.groups.google.com/group/cpu-cougars www.sxu.edu
Chapter 3 Project Management
Chapter 3 PERT • Milestone • Activity • Very important tool to manage time for a project Chapter 3 – Case study Introduction
Chapter 3 Gather reports Gather reports and data capture forms Gather qualitative documents Analyze reports Understand corporate culture Case E-1: PERT Diagram 20 A4 D6 B5 F4 G15 I4 K15 10 30 50 60 80 90 C1 E2 H14 J3 40 70 Analyze records and forms Interview users Administer questionnaires Summarize interviews Summarize survey results Prototype system
Chapter 3 Case E-2: Critical Path 20 A4 D6 B5 F4 G15 I4 K15 10 30 50 60 80 90 C1 E2 H14 J3 40 70 The critical path is 10 – 20 – 50 – 60 – 80 – 90 which take 44 days to complete
Chapter 3 Write objectives Determine whom to interview Write questions Prepare Interviewer Interview senior management Interview Operations Management Case E-3 70 F,4 I,2 A,5 B,1 C,2 G,2 10 20 30 40 80 E,3 H,1 Dummy D,1 50 60 Interview Operation Management Record and analyze observations Summarize management interviews Summarize operations interviews
Chapter 3 Case E-4 70 F,4 I,2 A,5 B,1 C,2 G,2 10 20 30 40 80 E,3 H,1 Dummy D,1 50 60 The critical path is 10 – 20 – 30 – 40 – 70 – 80
Chapter 3 Case E-5
Chapter 3 Determine over all prototype screens and reports Determine report and screen contents Create report prototypes Create screen prototypes Obtain report prototype feedback E-5 PERT Diagram 40 60 E,1 G,2 C,3 I,2 A,4 B,4 10 20 30 80 90 F,2 H,4 D,4 50 70 Obtain screen prototype feedback Modify report prototypes Modify screen prototypes Obtain final approval
Chapter 4 i Information Gathering, Interactive Methods
Chapter 4: E-1Discuss what types of structure each interview had
Chapter 4 Pyramid Structure Pyramid structure start with a specific question… … and end with a general one.
Chapter 4 Respondent : Dorothy (Dot) Matricks, manager, Personal Computers Interviewer : Anna Liszt Topic : find out about usage of PCs on campus currently Structure : Pyramid Evidence : At the beginning of the interview there are some broad questions asked but as the interview winds down, the questions get more specific. Good Question : What else would be useful? Bad Question : Is it the same system you run today? Suggestion : Ask more probing questions more often to be sure that she is capturing all of the specifics she needs. Interview 1
Chapter 4 Diamond-Shaped Structure Diamond structure begin with a specific question… Move toward general questions…. … and end with a specific question.
Chapter 4 Respondent : Mike Crowe, maintenance expert, PCs Interviewer : Anna Liszt Topic : PCs maintenance Structure : Diamond Evidence : The interview started with closed questions then went to open and probing questions and returned to closed questions Good Question : What else would be useful? Bad Question : How many people are working on maintenance? Suggestion : Change Location as Mike was being interrupted during the interview. Interview 2
Chapter 4 Funnel structure Pyramid structure begin with a general question… … and end with a specific one.
Chapter 4 Respondent : Cher Ware, software specialist, personal computer systems Interviewer : Anna Liszt Topic : Managing software system Structure : Funnel Evidence : The questions start out very broad and narrow down into more specific questions. Good Question : How do you determine what machines or labs have a new package installed? Bad Question : Do site Licenses add further complication? Suggestion : More probing questions, keep user focused on topic. Interview 3
Chapter 4 Respondent : Paige Prynter, financial analyst Interviewer : Anna Liszt Topic : Financial needed at CPU Structure : Pyramid Evidence : Very specific questions to start interview and more general ones as the interview progresses. Good Question : Do you receive financial information on Software? Bad Question : All Other Questions Suggestion : Ask more than 5 questions, ask probing questions, ask open ended questions. Interview 4
Chapter 4 Respondent :HyPerteks, director, Information Center Interviewer : Anna Liszt Topic : PC Administration Structure : Pyramid Evidence : Interviewer asks specific questions and then expands out to more generalized questions. Good Question : What are some of the problems? Bad Question : Do you have an expert in each software package? Suggestion : Probing and follow up questions Interview 5
Chapter 4: E-2Discussion ways that Anna might improve her questions for next time.
Chapter 4 The interview with Dot contained a lot of information. This is mostly because of Dot's position in the company. However, it seems as though (for a time) anna lost control of the interview. The prime example of this is when she asks Dot about the specific weaknesses of the system and dot basically dumps a lot of hardware issues on her. Many of these issues could have been delt with a little more if she just asked some more probing questions. Also, it seems as though Anna (the interviewer) is trying to find out specifics of the old system but she never gets too much info. She wants to know what some of the good parts are but never gets that information other then "Easy to use".. great.. but how was it easy to use. Interview 1
Chapter 4 The interview with Mike is really short which is the fundamental problem for this interview. In order for Anna to get a more focused Mike (who is taking phone calls during the interview time) perhaps she should have scheduled it for a different office instead of when he was on the job. At the very least, Mike would have more time to focus. Since he mentions the warranty several times (because it is very important to him) she could have asked a few more probing questions on that topic. Interview 2
Chapter 4 The interview with Cher just seems to go downhill right away. To start off with the first question that she is asked she never really answers. and the follow-up is either never really answered either or is not answered correctly. Anna is trying to find out a rough number of software packages that they use but does not seem to get that information. Barely even a rough estimate. but she never asks specifically. She rarely asks any probing questions either instead seeming to gravitate towards more of the open ended style of questions. Interview 3
Chapter 4 The interview with Paige is closed question paradise. Anna goes and starts asking some good closed ended questions but never asks anything really probing. For example, she asks about site licenses but never follows up with anything like "who are they from" how many of these do you have? It just seems like the whole interview is rushed and that there is no depth to the conversation. Interview 4
Chapter 4 In the Information Center interview, it looks like she is not asking to many probing questions. Mr. Perteks says "We do a lot of training" never the interviewer follows it up with a "What kind of training" Classroom or Remote?" They discuss that they do some small consulting themselves. But the interviewer never asks if there needed to be any tracking for those questions perhaps a knowledge base of some sort. Interview 5
Chapter 4: E-3Discuss the question type used and whether they were appropriate for getting needed information.
Chapter 4 Question : What system are you using now to keep track of it all? Type : Close – Ended Interview 1
Chapter 4 Question : What functions did the package perform? Type : Open – Ended Interview 1
Chapter 4 Question : Do all the machines have the same preventive maintenance interval? Type : Close – Ended Interview 2
Chapter 4 Question : Tell me about your preventive maintenance program. Type : Open – Ended Interview 2
Chapter 4 Question : Do site licenses add further complications? Type : Close – Ended Interview 3
Chapter 4 Question : How does the current system work for managing software? Type : Open – Ended Interview 3
Chapter 4 Question : Would it be useful to have subtotals added to the reports? Type : Close – Ended Interview 4
Chapter 4 Question : Who is served by the Information Center? Type : Open – Ended Interview 4
Chapter 4 Question : Who is served by the Information Center? Type : Close – Ended Interview 5
Chapter 4 Question : What services do you provide them? Type : Open – Ended Interview 5
Close-ended questions • Generates precise, reliable data that is easy to analyze Issues for Closed ended questions • Faculty/research staff • Software packages used • Software packages users like • Software packages version • Level of expertise • Installation problems • Was it hardware related • Software installed in your department Type of Question
Chapter 4 Open-ended questions • Provide rich details • Flexibility in answering • Issues for Open ended questions • Types of software faculty / Research staff would like to see added • Types of training faculty / Research staff would like to see added to the training program Type of Question
Chapter 4 Questionnaire
“ Coming together is a beginning. Keeping together is progress. Working together is success. “ Henry Ford
CREDIT ALA ABUTABANJEH ASHOK ADHIKARI ANJU AMATYA SAURAV AMATYA ASHA BABANI-MAGHIRANG LARRY JENNINGS SOMCHAI JOGKAEW OLYMPIO OLATUNDE RAMANUJAN SAMPATHKUMARAN