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Customer Relationship Management ANGLER Technologies

Customer Relationship Management ANGLER Technologies. Empowering e-Business by ANGLER Technologies. ANGLER C USTOMER R ELATIONSHIP M ANAGEMENT. Product Description. Features. Business Process Flow. Benefits. Demo. Business Applications. Product Description. What is CRM?.

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Customer Relationship Management ANGLER Technologies

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  1. Customer Relationship Management ANGLER Technologies Empowering e-Business by ANGLER Technologies

  2. ANGLER CUSTOMER RELATIONSHIP MANAGEMENT • Product Description • Features • Business Process Flow • Benefits • Demo • Business Applications

  3. Product Description What is CRM? CRM is the overall process of Marketing, Sales, and Service & Support within any organization. Our CRM Package comprises of three key functional areas • Marketing Automation • Sales Force Automation • Customer Service & Support

  4. Marketing Automation • Target the Best Customers • Manage Marketing Campaigns • Generate Quality Leads Marketing Automation comprises of two key functional areas: • Campaign Management • Lead Management

  5. Marketing Automation • Campaign Management • Maximize the return on your marketing investment with detailed tracking • Track and analyze Trade shows, direct mail, advertising, and marketing promotions • Can be able to create and maintain email templates by using the Templates module • Can be able to maintain contacts list by using the Audience module • Can be able to manage Campaign activities in an efficient manner • Campaign activities can be carried out by using the Schedule module

  6. Marketing Automation • Lead Management • Gives sales reps instant access to the latest prospects and ensuring that no leads are dropped

  7. Sales Force Automation - Support the selling process from Lead Qualification to closing the Business Sales Force Automation comprises of the key functional areas • Activity Management • Revenue Forecasting • Reporting & Analysis • Account Management • Opportunity Management • Contact Management

  8. Sales Force Automation • Account Management • Get a complete 360-degree view of your customer relationships • Provides instant, company-wide access to detailed and integrated account data • Contact Management • Get a complete 360-degree view of your customer relationships • Provides instant, company-wide access to detailed and integrated contact information

  9. Sales Force Automation • Opportunity Management • Enables sales teams to work together to close accounts faster • Update and track all opportunity-related information • Track stage history and determine the cause of downgraded sales opportunities • Activity Management • Schedule activities for Opportunities and Leads • Ensure timely follow-up with your prospects and customers

  10. Sales Force Automation • Competitor Management • Enable to track Competitors and their Distributors information project wise. • Mapping between the Competitor Product and our Product

  11. Sales Force Automation • Reporting & Analysis • Provides a wide variety of reports like • - Account and Contact Reports - Lead Reports • - Opportunity and Forecast Reports - Support Reports • - Sales Reports - Campaign Reports • - Competitor Reports • Revenue Forecasting • Accurate, timely forecasts of revenue and customer demand • Enables managers and executives to help the sales organization close more deals • Bring higher profits to the company, and align expenses with revenue growth

  12. Customer Service & Support • Resolve customer issues after the sale responsively • Build customer satisfaction and loyalty Customer Service & Support comprises of two key functional areas • Cases - Track every interaction of customer service & support teams with each customer • Solutions - Maintain a centralized database of solutions to leverage knowledge across the enterprise

  13. Business Process Flow

  14. Demo Click to view Demo of ANGLER CRM

  15. Benefits • High Return On Investment in ANGLER CRM • Manage Customer Relationships in a QUICK and COST EFFECTIVE way • Available 24 x 7 • Easy to Use • Instant Deployment • Accessible from everywhere… • An easy-to-use end to end product to automate the Sales Process of your Organization designed for the web Secure Scalable Reliable

  16. Business Applications Types of Industries • FMCG • Automobile • Pharmaceuticals • Insurance • Services • Engineering • Health Care • Financial Services Who can use our CRM - examples • Sales Force • Service / Support Team • Dealer Network • Large Customer Base • Varied Product Line

  17. Looking forward to implement ANGLERCRM for your organization ANGLER Technologies Full Service Provider Web, E-Business & Multimedia Solutions www.angleritech.com Chennai | Coimbatore | Tirupur | Tuticorin | Mumbai

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