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Oded Moshe , Director of Product Management

Beta Release October 19, 2010 Official Release November 9, 2010. Oded Moshe , Director of Product Management. SysAid Calendar. New Calendar in the End-User Portal.

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Oded Moshe , Director of Product Management

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  1. Beta Release October 19, 2010 Official Release November 9, 2010 Oded Moshe, Director of Product Management

  2. SysAid Calendar New Calendar in the End-User Portal • New calendar shows end-users the request dates and due dates of the service requests they’ve submitted as well as all group events • Integrated with your help desk so all information is added automatically Create Group Events • Create group events for administrators and end-users who will view the events in their respective calendars www.sysaid.com

  3. Access a dropdown list of the last 10 items you viewed e.g.assets, service requests, end-users, companies Click on any item in the list for instant access to the pages you’ve already looked at! Improved Usability New Dropdown List: Recently Viewed Items Faster access than ever to important information www.sysaid.com 3

  4. Help Desk Customization is Easier than Ever! • A new set of predefined dropdown filters allow you to easily choose the filters that will appear in your help desk list. • The expression builder now supports timers e.g.Time to Respond > 15 minutes • The expression builder now supports relativedue dates e.g. “Last seven days,” “Next seven days,” “Has passed” • You can create escalation rules based upon timers e.g. time to respond, time to repair www.sysaid.com 4

  5. Disable assets you no longer use and maintain records of their entire service history Initiate an inventory update for any asset from within the asset form Asset Management More options for even tighter inventory control www.sysaid.com 5

  6. End-User Portal Better usability – for both you and your end-users! • New customization tool in the GUI helps you easily customize the end-user Submit Service Request form • Print service requests directly from the End-User Portal www.sysaid.com 6

  7. Mobile Application Improvements to SysAid’s mobile application for your iPhone, Blackberry, and Android • Easily customize the mobile service request form with the fields of your choice • There is now support for additional help desk fields e.g. activities www.sysaid.com 7

  8. Write to your SNMP devices and update their details e.g. change the owner name of a specific printer Create filters for your SNMP queries e.g. query the toner level of your printers only Speed has been optimized so SNMP scanning is faster than ever! SysAid SNMP Faster and more detailed monitoring of your SNMP devices www.sysaid.com 8

  9. CI subtypes can have their own customized form view Create multiple CI relationships at once e.g. connect a network printer to all the computers that use it CMDB Configuration management made easy www.sysaid.com 9

  10. Create permissions on which administrators can create, modify, and delete Knowledge Base entries Decide which administrators are permitted to create and modify news items Permission Controls Tighter permissions on information sharing www.sysaid.com 10

  11. Permission Controls Greater control of admin groups • Restrict individual reports per admin group so that admins in these groups can’t see or run the restricted reports • Choose to hide specific admin groups in service request dropdown lists • Create administrator permissions on modifying or viewing CIs according to the CI owner or group www.sysaid.com 11

  12. New and improved documentation – access it from anywhere within the software by clicking on the “?” icon! New search mechanism to immediately access the topic of your interest Online Aid Improvements to our online help files Get the info you need to get more out of SysAid! www.sysaid.com 12

  13. General • SLA Management • Write custom SQL queries on the measurements lists page to create any custom list you want • SysAid Chat • Force close chats sessions from within the chat console www.sysaid.com 13

  14. General • Tasks & Projects • Create dependencies between tasks to coordinate the order in which tasks of a project must be completed • Manager Dashboard • In the Report Wizard, combine multiple entities for a completely customized report www.sysaid.com 14

  15. General Click here to read the release notes and download SysAid 7.5! www.sysaid.com 15

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