RESEA

1. RESEA Reemployment Services and Eligibility Assessments Gayle Age|2019

2. Timeline

3. Purpose of RESEA • Identifying claimants that need the most assistance with reemployment • Identifying obstacles and barriers to reemployment • Developing service strategies for reemployment • Preventing exhaustion of UI Claim, saving money in UI Trust Fund, and assisting individuals with re-entry to workforce • Connecting participants to full menu of Workforce Services

4. The five criteria used to determine selection are: • Wage replacement • Duration of tenure in months of the previous job • Number of base period employers • The length of time between employment and filing a claim • Availability of a vehicle to drive to a new job

5. Making RESEA Work • Increase emphasis on recognizing barriers • Connect participants to appropriate services - increase activity with partners (AE, Title I, DHS, Higher Ed/TCAT) • Know your resources, know how to make the connection to employment, services, and partners

6. Selection Process • UI claim is approved - claimants are placed in a “RESEA pool” • Claimants must be in first 5 weeks of the claim • Each office has a maximum number of orientations and claimants selected per week • Identified claimants not initially scheduled are left in the selection pool for a maximum of five weeks • Claimants not selected by the fifth week of their unemployment will be dropped from the pool

7. Excluded Claimants • Completed same or similar services in the past 12 months from when they were last selected • Participating in TRA/TAA or Disaster Unemployment Assistance • Definite work recall date • Active members of a hiring union • Enrolled in approved training • Working part time on a consistent basis and reporting wages

8. Notification to Claimants • A letter is mailed to each selected claimant explaining the claimant's selection and responsibilities • Letter is also sent through the claimant’s communications center • The notifications contain the local office address, phone number, date and time of the orientation session • VOS system adds claimants to an assigned RESEA orientation on the calendar in Jobs4TN

9. UCX (Unemployment Compensation for Ex-Service Members) Claimants • All initial UCX claimants will be selected for mandatory RESEA participation • Orientations for these claimants will be held on Wednesdays • UCX claimants receive their initial assessment and orientation information from the RESEA Coordinator, then will spend the rest of their time and subsequent return with the VET staff

10. RESEA Orientation • Orientation should begin with • What is RESEA • How long will the program last • Why has the claimant been selected • What can the claimant expect from the program • The following information should be provided • What is the American Job Center • What services are offered • What resources does the claimant have access to • Provide a walkthrough of the RESEA workbook • What does it contain • How is it helpful • How can claimants utilize it

11. Information and services described will include: • Labor market information for your particular area • Vocational guidance • Job service workshops (Job Search, Resume' Preparation, and Interviewing Skills) • Jobs4TN.gov • Job referrals

12. Initial Assessment • Staff should review the assessment with the claimant after completion • The assessment info should serve as a source of information that can be used to complete the EDP

13. Initial Assessment Form:Section I • This section will give you: • Information that you need to determine what assistance the claimant needs to gain employment • The primary reason that they feel that they are not back to work • The type of work that the claimant is interested in

14. Initial Assessment:Skills/Certifications/Degrees Section • Those claimants without a high school diploma should be encouraged to obtain a High School Equivalency and be referred to Adult Education using the 138-Referred to Adult Education service code • The other licenses and certifications will assist the career specialist in determining what experience the claimant has had and what type of jobs are available in their area that the claimant might qualify for

15. Initial Assessment:True/False Questionnaire • These questions determine how well the claimant understands basic job searching, interviewing, and resume writing

16. Eligibility Review • Explain requirement of UI eligibility to claimant • Explain the questions to claimant and ensure they understand what they are answering • Review completed form and report any discrepancies

17. Employability Development Plan (EDP) • An employability development plan (EDP) is a guide for both the claimant and RESEA staff to take necessary steps/actions to assist the claimant in becoming re-employed • The EDP includes goals and assignments for the subsequent return, and is updated at that return with goals after RESEA participation • The EDP will be developed cooperatively between the coordinator and the claimant, but the coordinator is the professional and will prevail at this point • Required services will be chosen depending on the individuals assessed needs

18. Control Forms • Staff must send a control form to central office staff in order to have central office and UI adjudication consider backpay • The control form must clearly state what the issue is, and what needs to be corrected • Appropriate documentation (if applicable) to support any back pay requested must be uploaded to VOS • Along with emailing the control form to central office staff, the form must also be uploaded in Jobs4TN and a case note entered indicating why the backpay is being requested • Once the form is received by central office staff, it will be reviewed to determine that the issue can be corrected per RESEA policy • The form will be sent to the appropriate UI adjudication staff member

19. Control Form • This section must include an adequate explanation of why staff are asking that the claimant should receive back paid

20. RESEA Checklist • Provided as an aid to staff

21. Job Ready / Search Services • Prior to leaving orientation, each claimant must have an updated Jobs4TN profile • A completed and updated resume must be uploaded in Jobs4TN by the completion of the RESEA program • To be considered Job Ready the claimant must complete orientation, pass the assessment, and possess a High School Diploma or equivalent • If claimants are not considered job ready, they must have a referral to Educational Services, WIOA/Other Training, or the Job Service Workshops • 592- RESEA Referred to Reemployment service must be added to represent that the claimant is Job Ready, or; • 593-RESEA Referred to Training service represents that the claimant will need additional training to be considered Job Ready

22. Labor Market Information • During the orientation, labor market information for your specific area should be provided to the claimant and should include information such as: • Industries and careers that are growing • Salary expectations for occupations • Major employers in your area • Education needed for specific jobs • The claimant should understand how to access the above information in Jobs4TN

23. Referral to Title 1 • The claimant should be referred to Title I for intensive services if any of the following apply • Is not qualified for current suitable job openings • Lacks the educational achievement level needed to compete successfully for suitable job openings • Does not have transferable skills • 19R – Referred to Title I service code must be added • If the claimant is enrolled in Title I at any time during the claim period, a 19E – Enrolled in Title I service code must be added

24. Claimant Rescheduling • RESEA staff can re-schedule the claimant for RESEA orientation services up to two times without penalty. • Claimants may be re-scheduled without interruption of their UI benefits if: • The claimant makes contact prior to orientation date/time and requests to reschedule orientation to the following week. • The claimant makes contact prior to a subsequent return date/time and requests to reschedule the return to the following week. • The claimant makes contact prior to a rescheduled orientation/subsequent return date/time and requests to be rescheduled to the following week.

25. In the scenariosbelow the participant can be re-scheduled, but their UI benefits should be paused until they comply: • The claimant makes contact after their orientation/subsequent return date/time (and doesn’t comply by the end of week) • The claimant wishes to reschedule after previously being rescheduled two times prior • The claimant wishes to reschedule, but is currently in a non-compliant status

26. JustifiableCause - Rescheduling • Determine if the reasons offered by claimants for failure to participate are such that a reasonable person would not have participated • A finding of justifiable cause will last only for the period the justifiable cause is relevant

27. Compliant vs Non-Compliant • Claimants who fail to participate in RESEA services are considered Non-Compliant with the RESEA program. • Claimants who fail to report should be resulted as a “no show”, the 192-RESEA Failed to Report servicewill be automatically added for all events other than a rescheduled orientation. • Claimants who refuse to participate should be resulted as a “no show” and the no show reason should be Refused to Participate. the 192-RESEA Failed to Report service will be automatically added. • When the claimant complies, RESEA staff should enter a 19A-RESEA Compliant service in Jobs4TN the day that the claimant comes into compliance.

28. Monitoring • RESEA staff and local office management should review the service reports in Jobs4TN to ensure all requirements of the RESA program are being met • Additionally, case notes and EDPs should be reviewed • The documentation and service codes in Jobs4TN are directly connected to the claimants UI claim along with federal reporting • The service reports are accessed by going to Detailed reports in Jobs4TN • How to run these reports is covered in the RESEA Program Manual

29. Appeal Rights • Any agency decision finding that a claimant has failed to participate in reemployment services is appealable • Claimants have formal appeal rights only with respect to a determination to deny benefits based on failure to report as directed or to participate in services • A claimant may also appeal referral for orientation and assessment. If a claimant fails to report to the orientation, this will be adjudicated as a failure to report as directed. • A claimant may appeal his employability development plan at the point a determination is issued denying him benefits, such as, after failure to participate in a planned service. • If any evidence appears at any stage of the non-monetary determination process indicating that claimant does not need these services, the local office must take the initiative in determining whether the referral was proper. • If it is found not to be proper, then the participation requirement does not apply and there is no need to address exceptions such as justifiable cause.

30. Service Codes at a Glance • Dates of service codes • Actual date: the date in which the service was actually provided • DO NOT backdate the actual date for the following three service codes: • 192-RESEA Failed to Report • 19A – RESEA Compliant • 19B – RESEA Refused Service • Scheduled date: represents that the claimant is required to attend at a future date • 196 – RESEA Subsequent Schedule – should be approximately two weeks from the actual date • 191 – RESEA Reschedule – should be a date sometime during the following week

31. 190- First Scheduled RESEA • This service is automatically added by the system once a participant is scheduled for participation. • It should never be added to an account or altered in any way by staff manually. • The purpose of this service is to track the amount of participants that have been scheduled to participate in Re-Employment Services.

32. 101- Orientation • This service is a representation that the claimant has received information regarding the services offered at the AJC

33. 195 - RESEA UI Eligibility • Represents that an Unemployment Eligibility Review was conducted with the claimant during their visit. • As there are only two visits, there should never be more than two 195 RESEA UI eligibility service codes with a successful completion in a claimant’s file during the time that the claimant is participating in RESEA

34. 102- RESEA Initial Assessment • Represents that the claimant has been given and has completed an initial assessment at the time of their orientation • It also indicates that the initial assessment has been reviewed by the RESEA Coordinator

35. 107-Provision of Labor Market Research • Indicates staff has provided an individual claimant with specific labor market information necessary to make employment choices and/or to conduct their own job search • Information is found in the Jobs4TN Labor Market Services

36. 205-Develop Service Strategies (EDP) • Indicates that the employability development plan (EDP) has been developed cooperatively between the coordinator and the claimant • Failure to agree to the service plan is not a potential eligibility issue. The potential for ineligibility does not exist until the claimant fails to participate in a planned (mandatory) service

37. 592- RESEA Referred to Reemployment • This service is applied to claimants who have been assessed as Job Ready

38. 593- RESEA Referred to Training • If the claimant does not have a High School Diploma or Equivalent, a referral should be made to Adult Education and the 138- Referred to Adult Education service code should be added • If the claimant needs post-secondary education to meet the qualifications in their field of interest then the claimant must be referred to additional training • If the claimant is referred to Title I, the service code 19R-Referred to Title Ito show this referral • If the claimant misses 3 or more questions in the True/False section of the Initial Assessment, they would need additional training

39. 191-RESEA Reschedule: • RESEA Reschedule Service should only be entered if the participant requests to re-schedule the orientation or return to the following week and contacted you to arrange this prior to the original appointment • This service can only be used twice during the duration of the RESEA program

40. 192-RESEA Failed to Report • This activity is automatically entered by the system when an event is resulted as a failure to report • It will need to be entered manually by staff if the claimant does not attend a rescheduled orientation • The presence of this activity causes the system to stop the claimant’s payments until they become compliant

41. 19A-RESEA Compliant • Staff should enter this service code when the claimant is currently non-compliant, and becomes compliant by attending a scheduled orientation or subsequent return • The service code restarts the claimant’s payments

42. 19B-RESEA Refused Service • This code should only be used when claimants have provided a statement that they do not wish to participate in RESEA services • It is automatically applied when an event is resulted as a no show with a reason of refused to participate • The presence of this activity causes the system to stop the claimant’s payments

43. 193-RESEA Placement • RESEA coordinator will enter this service once a participant notifies the coordinator that they have returned to work • A Job Placement Verification form should be filled out when the coordinator is informed of the claimant returning to work • The claimant must participate in the RESEA program until they actually start work

44. RESEA Contact Information • Resa.info@tn.gov • Gayle.age@tn.gov • 615-770-1872