Healthcare Fraud and Scams: The Impact on Elders

1. Healthcare Fraud and Scams: The Impact on Elders

2. CARIE and The Pennsylvania Senior Medicare Patrol • CARIE, the Center for Advocacy for the Rights and Interests of the Elderly, is a private, non-profit organization that has been dedicated to improving the well-being, rights and autonomy of older persons through advocacy, education, and action since 1977. • In 1997, CARIE received the grant to be the SMP for the state of PA. The mission of the Senior Medicare Patrol is to empower elders to protect themselves against health care fraud, scams, and abuse. • There are SMP fraud prevention programs in every state, District of Columbia, and U.S. territories.

3. The Impact of Fraud and Abuse on Beneficiaries Healthcare fraud is not just about the government losing money… • Beneficiaries can become victims of identity theft, have their good credit damaged, have their bank accounts cleaned out, and incur large out of pocket expenses like lost wages, legal fees and other charges • People can also lose access to care, be denied necessary care, suffer inappropriate or low quality care, lose benefits, get stuck with bad equipment, the wrong drugs or other things they don’t need.

4. What Does Healthcare Fraud Look Like? A short list: • Theft and use of a beneficiary’s Medicare card/number or bank account information • Scammers obtaining personal information through deceptive means • Scammers paying beneficiaries kickbacks/bribes for use of Medicare number • Providers billing for services or supplies never received

5. Case Examples From Around the Country $299, $389 or $399 Scams • In these types of scams, Medicare numbers are not the only goal. The scammers also obtain the beneficiary’s bank account information and use it to take as much money as possible directly from the beneficiary. • Telemarketers/individuals identify themselves as a Prescription Drug Plan. • Caller offers a Prescription Drug Plan that will provide a one year supply of prescription drugs for one payment of $299, $389, or $399. • The beneficiary is told payment can only be made by automatic withdrawal. The beneficiary is asked for his/her Medicare and/or Medicaid and bank account numbers so the plan can start the first of the month. • The money is withdrawn with no prescription drugs delivered, or the bank account is cleaned out.

6. Case Examples From Around the Country Telemarketing/Boiler Room Scams • In Telemarketer/Boiler Room Scams, the telephone is used to obtain Medicare numbers. • Telemarketing companies identify specific targets through mailing lists and contact consumers. • Caller uses a high-pressure sales pitch to obtain Medicare, Medicaid, SSN, or private insurance information. Sales pitch deliberately confuses people into believing the caller represents the government or private insurers.

7. Case Examples From Around the Country A fake “Veterans Affairs” organization that is not affiliated with the Federal government misleads veterans into providing personal information.

8. Case Examples From Around the State Philadelphia, southern New Jersey, and Delaware A caller to the PA-SMP reported a durable medical equipment provider that was dropping off scooters to people in exchange for Medicare numbers. The caller refused the scooter and threatened to call the police. Despite her refusal, the provider still managed to get her Medicare number and billed $5000 for a scooter. The provider is currently under indictment due to an FBI investigation.

9. Case Examples From Around the State Allegheny county The SMP was alerted to a scam in Allegheny County. A woman identifying herself as a Medicare employee called a Medicare beneficiary on the telephone. The caller said that she needed to come to the beneficiary’s home and have her sign some papers. The caller claimed this was a new program in Medicare.

10. Case Examples From Around the State Philadelphia County 1. Scammers who claim to work for Medicare call Medicare beneficiaries and say that they need to come to the beneficiary’s home to talk about benefits the person may not know about. 2. A consumer in Philadelphia recently reported being called and offered a new medical card that would give him free health care. The scammer who contacted the consumer did not identify himself or his organization. There was no mention of Medicare during the conversation. However, the scammer knew the consumer’s address and the name of his bank. The only information the scammer asked for was the “bank location” number which the scammer said appeared at the top of the bank statement just below the date.

11. Case Examples From Around the State Potter/Tioga/Luzerne/Wyoming counties People identifying themselves as Social Security employees are calling Medicare beneficiaries on the telephone and stating that the beneficiary needs a new Social Security or Medicare card. The caller then asks the beneficiary for his or her bank account information.

12. Case Examples From Around the State York County Scammers claim to be from the Social Security Administration (SSA). The representative told the senior that the SSA was issuing new medical ID cards. These new cards are to be used with the existing red, white, and blue Medicare cards, not as a replacement. The rep explained that the senior must have both cards in order to receive care. To receive the new card, the senior was asked to provide her bank account number. The fake SSA rep already had her name, address, telephone number and bank routing number. The senior was told that if she did not provide her bank account number, she would not be able to use her Medicare, and she would stop receiving Social Security.

13. Case Examples From Around the State Philadelphia County Elders in several subsidized housing buildings in Northeast Philadelphia were solicited with bribes to accept in-home care services that they did not need. Their Medicare numbers were used to submit huge numbers of claims for unnecessary (some from unqualified personnel) and often never-provided services. These beneficiaries were also at risk of fraud and abuse by the individuals coming into their homes, as many “aides” were simply relatives or friends of the agency’s workers.

14. What You Should Know To Help Your Clients • Consumers should not give out any personal information to someone who has contacted them. Social Security, Medicare and bank account numbers can be used against beneficiaries as can information such as the names of children or grandchildren. • Beware of people who say they are from an organization such as Medicare and they need to know the beneficiary’s Medicare number. If they truly were from Medicare, they would not need to ask. Nor would they call or visit someone’s home unless the beneficiary called them first.

15. What You Should Know To Help Your Clients • Beneficiaries should never give any personal information (Medicare or bank account numbers, birth date) to callers or people who show up at their door. Encourage clients to hang up on someone who tries to get personal information from them. • Beneficiaries should always rely on their personal doctors to recommend all medical services and equipment for them and never allow anyone to convince them to contact their doctors to request a service they do not need. Don’t accept equipment from people who call or show up at the door. • Medicare and Social Security will never try to sell a service or product.

16. What You Should Know To Help Your Clients • Never sign blank insurance claim forms or contracts • Do not provide or verify social security or bank information over the phone, unless the beneficiary has initiated the call (e.g. calling SSA to get information) • After reviewing Medicare Summary Notices and Part D Explanation of Benefits, shred the documents when they are no longer useful • Don’t keep mail in the mailbox for long periods of time • Get on the Do Not Call list: www.donotcall.gov

17. Where To Report Healthcare Fraud • Pennsylvania SMP: 1-800-356-3606 • Medicare: 1-800-MEDICARE (1-800-633-4227) • HHS Office of Inspector General: 1-800-447-8477 • Federal Trade Commission’s ID Theft Hotline: 1-877-438-4338 • State Attorneys General • State Insurance Commissioner • Your Area Agency on Aging’s Adult Protective Services department

18. Pennsylvania SMP Contact information for Pennsylvania Pennsylvania SMP at the Center for Advocacy for the Rights and Interests of the Elderly (CARIE) 100 S. Broad St. Ste. 1500 Philadelphia, PA 19110 215.545.5728 or 1.800.356.3606 www.carie.org Visit CARIE’s website to sign up for CARIE’s newsletter and join us on Facebook and Twitter

19. Thank You Any Questions?