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Increasing Consumer Engagement in Group Therapy Services: A NIATx Change Project

Increasing Consumer Engagement in Group Therapy Services: A NIATx Change Project. Human Resources Development Institute, Inc. 222 South Jefferson Street Chicago, IL 60661. HRDI Human Resources Development Institute, Inc. Change Project : Increase group therapy participation

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Increasing Consumer Engagement in Group Therapy Services: A NIATx Change Project

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  1. Increasing Consumer Engagement in Group Therapy Services: A NIATx Change Project Human Resources Development Institute, Inc. 222 South Jefferson Street Chicago, IL 60661

  2. HRDIHuman Resources Development Institute, Inc. Change Project: Increase group therapy participation • Reviewed group attendance rosters to establish a baseline. • 75% group enrollment in the third quarter of FY’11 • 78% of consumers participated in a needs assessment to determine: • Highest medication times; • Days of week available to attend group; • Time of day available to attend group; • Number of employed vs. unemployed clients; • Number of consumers responsible for the care of others; • Travel times to and from the clinic and work; • Travel mode to and from the clinic; and • If they would attend groups offered on weekends. • Compared consumer needs and preferences to the current group schedule. PLAN

  3. HRDIHuman Resources Development Institute, Inc. • Adjusted group schedule times to coincide with the highest medication times and consumer requests. • Added weekend groups to accommodate employed consumers and discontinued groups with low attendance. • Discovered inconsistency with group times; standardized the group format. DO

  4. HRDIHuman Resources Development Institute, Inc. • We offered the same amount of group slots at 7,280 (455 groups x 16 slots). • Attendance increased by 18.83% (5,481 to 6,276). STUDY

  5. HRDIHuman Resources Development Institute, Inc. • Will maintain current group schedule. • Expand the measure of consumer engagement from overall group attendance to individual service hours. • Conduct a second consumer needs assessment to determine opportunity for continued improvement. ACT

  6. HRDIHuman Resources Development Institute, Inc. • Increased consumer access to group therapy services. • Increased consumer engagement in treatment services. • Increased consumer satisfaction with the availability of services offered by HRDI. • Increased staff efficiency with a 6.34% increase in revenue. IMPACT

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