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Soluziona ’ s Projects on Gran Canaria

Soluziona facilitated IT improvements in Gran Canaria's tourism sector, enhancing communication, business efficiency, and electronic services for entrepreneurs.

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Soluziona ’ s Projects on Gran Canaria

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  1. Soluziona’s Projects on Gran Canaria Soluziona carried out the following projects for its customer FEHT: • Integral plan for improvement of non-hotel sector in Las Palmas de Gran Canaria • Impulse plan for business sources in non-hotel sector of the Gran Canaria Islands • Monitoring centre for best tourism practices on the Gran Canaria Islands

  2. The influence of the Internet on the Tourism Industry Model developed on the island of Gran Canaria

  3. Gran Canaria…? A Spanish island in the Atlantic Ocean Surface: 1,500 km² A population of approximately 1 million inhabitants Main economic activities: - The 2nd most important port of Spain - Tourism: more than 156,000 hotel beds,9,000 bars and restaurants Tourism supports 80% of economic activity. Gran Canaria needed new technology to improveits services

  4. End goal To show entrepreneurs in the tourism industry that information technology and telecommunications (ITC) arean improvement tool that will have a positive impact on their business results.

  5. General description Entrepreneural associations created a technological company, Tourism On Line (TOL). Its aim is to serve entrepreneurs as a remote tool leading to the improvment, flexibility and higher effectivity in relations with all participants in this branch.

  6. What is our task? The FEHT1) and TOL2) keeps a check on potential ITC opportunities in the industry, examines which matters could be resolved with these opportunities and what benefits they could provide for company management. 1) Federation of Bussiness, Hotels and Tourism of Las Palmas 2) Tourism On Line

  7. The needs of entrepreneurs • Resolution of documentation procedures • Information source • E-business • Loyalty programmes • E-learning

  8. Documentation procedures • Visitors’ entry records (police card) • Statistics • ISTAC (Statistical Office of Gran Canaria) • INE (National Statistical Office) • Tourist Board • Quality Management Systems • Prices, openings, changes of holder, etc.

  9. Information Source • Situation of tourism-generating markets • Specialized tourism industry publications • Promotions, fairs, seminars, congresses, etc. • Training and job market • Virtual legislative library • Digital memorandum archives • Best practices in the industry

  10. E-business Sales: • Online reservations • Virtual Sales Advisor (Commercial Resource Promotion Plan) Purchases: • Central purchasing • Volume bargaining • Bulk discounts (gross product variable costs)

  11. What have we developed? All established needs can be resolved using ITC. It was however necessary to determine which of the requirements will have the biggest response and be best accepted. Police Card Information Source - Intranet E-business

  12. Why a police file? Provides a solution to the fundamental problem of communicating with police departments. Drawing up police card data. Automatic creation of statistics. 112 – localization of accident victims

  13. Why the Intranet? Satisfies entrepreneur demand Leads to improved communication between FEHT and its members. Introduces an ITC culture to the industry

  14. E-business Improves cost effectivity for companies: Creates new business channels Offers better purchase prices

  15. Impact on companies • Reduction of costs • Introduction of information and remote equipment to small and medium-sized companies • Training on ITC opportunities in the industry • Use of ITC, not only by the entrepreneur, but also his/her employees • Greater e-business expectations

  16. What role has Soluziona played? • New technologies consultant from 2001 • Projects: • 2001-2003 Competitive Improvement Plan • Virtual centre for business • Commercial Resource Promotion Plan • Monitoring centre for best industry practices

  17. Entrepreneurs in tourism industry www (global distribution systems GDS, travel agents, tour operators, tourists) Public authorities Suppliers Entrepreneurial Associations Purchases Statistics Electronic mail E-collaboration Conceptual model

  18. Support and collaboration • Ministry of the Interior (General Directorate of the Police and Civil Guard) • Federation of Bussiness, Hotels and Tourism of Las Palmas • Tourist Board of the Inter-Island Council of the Canary Islands • Statistical Office of the Canary Islands • Technological Institute of the Canary Islands • Tourist Council of the Government of the Canary Islands • Canari@s Digital • Serviport Canarias • Tec-Soft • City Council of San Bartolomé de Tirajana • Canarymarket • Discovercanarias

  19. Tourism On Line http://www.tourismonline.es info@tourismonline.es 34 928 370 144

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