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Accountability & Effectiveness

Accountability & Effectiveness. Innovation Network, Inc. January 22, 2003. We believe that ongoing program evaluation is the most powerful and underutilized tool for enhancing the ability of nonprofits to create lasting change in the communities they serve. Program Evaluation is.

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Accountability & Effectiveness

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  1. Accountability & Effectiveness Innovation Network, Inc. January 22, 2003

  2. We believe that ongoing program evaluation is the most powerful and underutilized tool for enhancing the ability of nonprofits to create lasting change in the communities they serve.

  3. Program Evaluation is . . . An ongoing process which helps decision makers better understand: • How a program is organized and implemented • What impact the program has on participants, partner agencies and the community; • Internal and external factors influencing the program and its impact

  4. Program Evaluation Products & Services Helping nonprofits: • Demonstrate the impact of their work • Provide timely, useable information on program outcomes, promoting effectiveness • Become more sustainable

  5. Participatory Approach • Engages staff and stakeholders • Produces relevant information • Empowers stakeholders • Encourages collaborative effort

  6. Evaluation Practices • Core Management Function • Focus on process and outcomes • Creating culture of ongoing learning • Incorporates Multiple Perspectives • Never Punitive • Results shared internally and externally

  7. Nonprofit Effectiveness Elements of Organizational Effectiveness Intersection with Environment Results Implementation O U T C O M E S Environment and Community Organization Implementation Implementation

  8. Rapid Organizational Assessment

  9. Instruments for measuring program process and outcomes Surveys Interviews Focus Groups Document Reviews Observation Instruments for measuring internal capacity and structure Questionnaires Site visits Measurement Tools

  10. Nonprofit Bottom Line • Financial Accountability • Results

  11. Describing the Intersection • Planning • Sustainability • Governance • Reporting The intersection between an organization and its environment/community is described in terms of Financial Accountability and Results:

  12. Theory of Change Approach Planning Goals Activities, Resources Outputs, Outcomes

  13. Sustainability • Expansion of financial resources over time • Continuing relevance to clients and communities

  14. Governance • Fiduciary responsibility • Outcomes and results orientation

  15. Reporting • Multiple constituencies need information for decision making • Increasing emphasis on watchdogs and profiles • An opportunity to show measurable results

  16. Case Examples • The Community Shelter • National Association of Child Advocates • National Trust for Historic Preservation

  17. Getting Started • Cultivate and reward internal culture of learning • Use available tools (Drucker Foundation, InnoNet.org) • Carve out intentional planning teams and time

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