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DPO Meeting 14 December 2000

Reviewing the major achievements and pending issues of 2000 in technology, plus plans for the future developments. Detailed statistical information and user interactions included.

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DPO Meeting 14 December 2000

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  1. DPO Meeting 14 December 2000 EDH Derek Mathieson (Ivica Dobrovicova) HRT Per Jonsson BHT Mikael Angberg

  2. Agenda • EDH • Review of 2000 • Pending Issues • Work in the Pipeline • Your Input • BHT • Past & Present • Future • HRT • Future

  3. Context • January 2000 (AS-SU) • EDH = 4 staff • BHT = 2 staff • February 2000.. Present (AS-IDS) • EDH = 1.5 staff • BHT = 1 staff • HRT = 1 staff

  4. Status Quo

  5. 2000 Major Achievements Lower maintenance New Workflow Manager (9 documents) Re-usable Components Integration with CFU(workflow & DAI) Increased Productivity Several New Small Documents (IS37, GSM, ACB) New Web Overtime System (2 documents) Internal Consulting &International Recognition Technology Consolidation New Leave System (5 documents) Shut Down of EDH 2.1 (2 documents remain) High Service Level

  6. 2000 Statistics # Users Support • Used in 31 countries (all continents) • 4347 active web users • 144,000 documents created • Signature every 15 seconds • 147,000 hits on busiest day • 2pm - 1 hit every 2 seconds

  7. 2000 Pending Issues • Final Shutdown of EDH 2.1 &The “last user” • EDHAdmin tools for DPOs • Desktop & Document Searching • AVCL • External people

  8. Pipeline Work for 2001 • Power to the Users • Web EDH Admin tools • Improved Web desktop • Import / export facility • Enclosures • Increased Productivity • Small Documents • Complex Procedures • AVCL • Increased Popularity • Extranet

  9. Your requests…. • Management of Intersection Codes • … • … • … • … • …

  10. Help us… (help you) Electronic Forms Paper Form How do I complete a purchase requisition? See SPL How do I complete a TID? See FI How do I complete an Overtime Request? See HR How do I complete a purchase requisition? Call EDH How do I complete a TID? Call EDH How do I complete an Overtime Request? Call EDH Knowledge, Expertise & responsibility remains in client services Knowledge & Expertise in EDH programmers

  11. BHT - Past, present & future Where have we been, where are we today and where are we going…?

  12. Review of year 2000 • 1st year with WebBHT • ~ 1100 BHT Reports on a busy day (Dec 2000) • BHT is used 24 H / day • Majority of users “happy” • Performance better than we thought • Yearly Bookclosing • Lot of work in BHT • Very small team (1 staff) • ~ 240 Remedies to BHT Team in 2000 • Less russian collaboration • No technical students • “Temperature Check” • DPO’s • Improved stability + performance • Faster • Less “blockings”

  13. Review of year 2000 ctd.. • Improved functionality • Electronics Pool • Team accounting modifications • Monthly Totals for Contracts • Improved Extraction/Bookclosing • Usage of (EDH) WorkFlow • To be continued 2001… • Improved Admin Functionality • No more server side Java Scripts • To be continued 2001… • Improved Technical and User Documentation • http://ais.cern.ch/apps/bht/welcome.html

  14. Where are we today? • General Application Status • Stable application – much improved • Unstable extraction: Many data problems • Few functionality- and change requests • Not CERN ID dependent, instead PID • Ongoing Work • New Extraction with Oracle WorkFlow • Extension of Admin Tools • User Contacts: SPL, Teams • Support • AIS Help Desk does a lot ~ 30 % of all Remedies to BHT • 2nd , 3rd line support can be improved (with a larger team) • More User Contact?

  15. Where are we going – BHT 2001 • Continue Extraction work – Better Data • More reliable data – no interdependencies between ORIAC and SIRIAC • Easier maintenance – Today it costs a lot • Higher visibility and easier error-tracing • ARTify BHT – EDH/HRT Architecture • Conform to the rest of the group • More standardised foundation • More potentiality for re-use – Easier to add functionality • Easier maintenance • Better application

  16. Where are we going – BHT 2001 • New markets for BHT? • SPL • FI – more data maintenance “outsourced” • External Teams – Do they need more functionality? • Activity Based Costing? • Improve our Client Service • More “temperature checks” – User Contacts • More Structured support (larger team)

  17. HRT

  18. HRT • Phase 1 : Migration to Web • December 2000 : Testing with Key Users • January 2001 : Feedback Loop • Early 2001 • Production • Switch off XL version • Phase 2 : Extended Functionality • Time dimension • Targetted function areas, e.g. training

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