Resident Engagement – feedback from first stage and strategic level proposals

1. Resident Engagement – feedback from first stage and strategic level proposals 2nd stage consultation events March 2012

2. Resident engagement This presentation • Feedback from first stage • Proposals for strategic level arrangements • How resident feedback influenced the proposed strategic level arrangements

3. Resident engagement 1st Stage consultation • Aim: establish what residents what to get out of resident engagement, and what barriers there currently are to involvement. • Who did we speak to: • 7 discussion groups with residents (TRAs, Partners, Resident Involvement Register, residents not previously involved) • HFI disability panel • Online survey completed by 37 residents • TMO residents and staff TMO liaison meeting • Councillors • HFI and council officers working in resident engagement

4. Resident engagement Key themes • Outcomes, e.g. improved services for tenants and leaseholders • To hold the council and decision makers to account • Housing staff to be more visible • Get more young people and new people involved. Can’t just rely on TRAs. • Better feedback on the impact of resident involvement • More modern forms of involvement to engage those who cannot/do not want to attend meetings • Training and support, such as the Tenant Resource Centres at Hackney and Wakefield. • More involvement of TMO and Partners-managed residents

5. Resident engagement Key themes • Involve residents with disabilities and BME residents in a forum where they feel comfortable. • Provide a menu of involvement options to suit everyone – strategic and local. • Early consultation • Flat resident engagement arrangements • Residents learning from residents, e.g. through mentoring. • Open meetings

6. Resident engagement Key themes • Provide more and better information on how to get involved. • Transparency and clarity about how residents can influence or make decisions. • Residents setting agendas and being involved in detail on issues that matter to them. • Solutions, not just a moaning opportunity. • Local area based forums where residents can meet housing staff. Explore giving these groups more power locally. • A single point of contact for the local areas. • Everything should have a clear purpose – no meetings for meetings sake.

7. Resident engagement Proposed resident engagement structure Communities scrutiny Executive Residents’ improvement taskforce Housing Executive Task and finish groups for each service review Grass roots: Resident involvement register TRAs Disability panel TMOs Grass roots: Resident involvement register TRAs Disability panel TMOs

8. Resident engagement Housing Executive • Formally constituted advisory committee to Executive • Support decision-making and provide advice to the Executive and Lead Member for Housing and Corporate Director on key landlord issues

9. Resident engagement Housing Executive • Chair – Executive Member for Housing • Composition • 4 Non-Executive Members • 2 directly managed tenants • 1 Partners managed tenant • 1 TMO managed tenant • 1 Leaseholder • 1 Independent housing association tenant • 1 Tenant chair of the Residents’ Improvement Taskforce (providing link between two groups)

10. Resident engagement Residents’ Improvement Taskforce • Resident led group • Providing independent review and scrutiny of services • Group to set its own agenda • Task and finish groups established and report back to meetings • Commission resident inspectors • Consult resident involvement register

11. Resident engagement Residents’ Improvement Taskforce • Open membership to group • Chaired by the Residents’ Champion and two Vice Residents’ Champions. • Champions will be annually elected and paid position who will have a seat on Housing Advisory Panel • HFI Board Chair to be Residents’ Champion for first year to aid transition • Group supported by new resident engagement team

12. Resident engagement Why proposing these strategic level arrangements

13. Resident engagement Why proposing these strategic level arrangements

14. Resident engagement Resident feedback that needs to be incorporated into proposals for grass roots level resident engagement

15. Resident feedback that needs to be incorporated into proposals for grass roots level resident engagement • We should provide information on how to get involved to new tenants • Residents need training and support, such as the Tenant Resource Centres at Wakefield and Hackney. • Local area based forums where residents can meet housing staff are important. We should explore giving these groups more power locally. - Residents want a single point of contact to get things done locally.

16. Resident engagement Questions and comments • What do you think of what is proposed? • Comments will be fed back to the Executive before they meet on 27 March. • Any further comments – please send these to Hannah.Bowman@islington.gov.uk