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Chapter Ten

Chapter Ten. Organizational Culture and Ethical Values. Levels of Corporate Culture. Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings. Underlying Values, Assumptions, Beliefs, Attitudes, Feelings.

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Chapter Ten

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  1. Chapter Ten Organizational Culture and Ethical Values

  2. Levels of Corporate Culture Observable Symbols Ceremonies, Stories, Slogans, Behaviors, Dress, Physical Settings Underlying Values, Assumptions, Beliefs, Attitudes, Feelings

  3. A Typology of Organizational Rites and Their Social Consequences Source: Adapted from Harrison M. Trice and Janice M. Beyer, “Studying Organizational Cultures through Rites and Ceremonials,” Academy of Management Review 9 (1984), 653-659. Used with permission.

  4. Relationship of Environment and Strategy to Corporate Culture Needs of the Environment Flexibility Stability External Mission Culture Adaptability Culture Strategic Focus Clan Culture Bureaucratic Culture Internal Sources: Based on Daniel R. Denison and Aneil K. Mishra, “Toward a Theory of Organizational Culture and Effectiveness,” Organization Science 6, no. 2 (March-April 1995): 204-23; R. Hooijberg and F. Petrock, “On Culture Change: Using the Company Values Framework to Help Leaders Execute a Transformational Study,” Human Resource Management 32 (1993): 29-50; and R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes And Competing Demands of High Performance (San Francisco: Jossey-Bass, 1988).

  5. Ethical Values in Organizations • Ethics • Rule of Law • Managerial Ethics • Social Responsibility • Ethical Dilemma

  6. 十大經營理念 • 台積人行事的最高準則 • 堅持高度職業道德 • 專注於「專業積體電路製造服務」本業 • 放眼世界市場，國際化經營 • 注意長期策略，追求永續經營 • 客戶是我們的夥伴 • 品質是我們工作與服務的原則 • 鼓勵在各方面的創新，確保高度企業活力 • 營造具挑戰性、有樂趣的工作環境 • 建立開放型管理模式 • 兼顧員工福利與股東權益，盡力回饋社會

  7. Forces That Shape Managerial Ethics Personal Ethics Organizational Culture Beliefs and Values Moral Development Ethical Framework Rituals, Ceremonies Stories, Heroes Language, Slogans Symbols Founder, History Is Decision or Behavior Ethical and Socially Responsible? Organizational Systems External Stakeholders Structure Policies, Rules Code of Ethics Reward System Selection, Training Government Regulations Customers Special Interest Groups Global Market Forces

  8. Formal Structure and Systems of the Organization • Ethics committee • Chief Ethics Officer • Whistle-blowing • Code of ethics • Training programs

  9. Workbook Activity Shop ‘Til You Drop

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