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Knutsford Academy Complaints Procedure

Knutsford Academy Complaints Procedure. It is the policy of Knutsford Academy to deal with any complaints in a manner that is fair and impartial and that leads to an effective and appropriate response. The chart below summarises the procedure by which complaints are made and dealt with.

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Knutsford Academy Complaints Procedure

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  1. Knutsford Academy Complaints Procedure It is the policy of Knutsford Academy to deal with any complaints in a manner that is fair and impartial and that leads to an effective and appropriate response. The chart below summarises the procedure by which complaints are made and dealt with Summary of procedure for dealing with complaints • Complaint made to school • Complaint acknowledged and referred • Complaint heard by staff member involved • Opportunity for discussion between complainant and member of staff • Complaint recorded and outcome documented Issue resolved Issue not resolved • Complaint heard by line manager/senior staff • Complaint acknowledged • Investigation of complaint • Complainant informed of outcome of investigation • Outcome recorded Issue resolved Issue not resolved • Complaint referred to Head of School • Acknowledgement of complaint • Further Investigation/discussion if appropriate • Complainant informed of outcome of intended action If the complaint refers to strategic policy/direction then referred to the Principal Issue resolved Issue not resolved • Governors’ complaints panel meeting arranged • Complainant Invited to meeting • Panel decision confirmed and recorded • Complainant notified of outcome A copy of the full complaints policy is available from the school on request

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