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How To Discipline An Employee. The Progressive Discipline Process. Systematic approach to warning your employees of consequences that result from undesirable behavior. Process for dealing with job-related behavior that does not meet expected and communicated performance standards.
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The Progressive Discipline Process Systematic approach to warning your employees of consequences that result from undesirable behavior. Process for dealing with job-related behavior that does not meet expected and communicated performance standards. The goal of progressive discipline is to let the employee know his or her performance is not meeting company expectations and standards.
Questions to ask before you start progressive discipline How Serious in the incident? Whom do you need to interview? What facts do you need to gather? What actions will be taken after disciplining the employee? Reference: David Wright
How the Process Works: Begin Corrective Discipline with documented coaching sessions. • Document these sessions in writing and file a memorandum in the employee’s history. • Forward a copy to the employee • This level of action emphasizes the seriousness of the situation and ensures the consequences were outlined.
How the Process Works: If documented coaching does not resolve the problem then a written warning is the next step. Document the employee’s lack of performance and warnings. If problems still persists, offer a final warning in writing.
What Warrants Progressive Discipline? • Direct Infractions of rules stated in the employee handbook. • Not dressing appropriately, tardiness, and missing deadlines. • Not being a team player. • An employee stating sexual innuendos.
What about Minor Infractions? • Follow These Guidelines:
Handling the What-Ifs • What if the Employee becomes hostile during the meeting?
Handling the What-Ifs • 2. What if you learn of a personal problem during a progressive discipline?
Handling the What-Ifs • 3. What if an employee quits during a progressive discipline session?
Handling the What-Ifs • 4. What if an employee refuses to answer a question?
Three Things Never to Put in Writing • Any feeling statements. Your writing must be objective. • Any false hopes. • Any assumptions that can be verified.
Final Thoughts A progressive discipline process is a systematic approach to turning underperformers into valuable employees.
Contact Information Chuck Sujansky csujansky@keygroupconsulting.com Jan Ferri-Reed jferrireed@keygroupconsulting.com Kelly Hanna khanna@keygroupconsulting.com KEYGroup 1800 Sainte Claire Plaza – 1121 Boyce Rd Pittsburgh, PA 15241 724.942.7900