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Module 5: Traffic Incident Management and Traveler Information

Module 5: Traffic Incident Management and Traveler Information Regional Operations Forum Franklin, TN May 21-23, 2019. Traveler Information. Regional Operations Forum. Traveler Information for Operations.

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Module 5: Traffic Incident Management and Traveler Information

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  1. Module 5: Traffic Incident Management and Traveler Information Regional Operations Forum Franklin, TN May 21-23, 2019

  2. Traveler Information Regional Operations Forum

  3. Traveler Information for Operations • The role of traveler information for DOTs and transportation management agencies • How traveler information has evolved • The customer

  4. What Role Does Traveler Information Serve? • A direct link to transportation users • Your customers • Your taxpayers • An integrated and crosscutting function • Traffic incident management • Emergencies and alerts • Planned events and work zones • Extension of agency branding

  5. Evolution of Traveler Information

  6. Traffic Operations Division • Traffic Management Center (TMC) & Traffic Incident Management (TIM) programs • Transportation system performance monitoring and reporting • Manage TDOT wireless radio network • Motorist Information Systems management & support (Tennessee SmartWay, 511, Twitter) -

  7. TDOT Region 3 (Nashville) SmartWay/TMC

  8. TDOT Region 3 TMC

  9. 76 – Dynamic Message Signs 201 – CCTV Cameras 3 -Portable Message Signs

  10. 5 -Portable Cameras

  11. 402 - Radar Detection Systems

  12. Input ~ SWIFT

  13. Output ~ SmartWay

  14. Output ~ SmartWay

  15. Using Social Media for Traveler Information • Alerts – closures, incidents, lanes blocked • Hazards, including weather and disasters • Road conditions • Special event traffic advisories • AMBER Alerts • Project information • Announcements—public and project meetings, milestones, achievements • Safety messages and alerts • Public service announcements

  16. The Customer • Customer needs and expectations for traveler information • Changing at the pace of mobile technology • Defining different customers and their needs • Direct personal impact and connection

  17. Additional Resources • SHRP2 L11: Evaluating Alternative Operations Strategies to Improve Travel Time Reliability (Traveler Information System Performance Metrics) • SHRP2 L14: Effectiveness of Different Approaches to Disseminating Traveler Information on Travel Time Reliability • Real-Time System Management Information Program (1201) • AASHTO Annual Survey on State DOT Social Media Usage • Communicating With the Public Using ATIS During Disasters: A Guide for Practitioners (FHWA-HOP-07-068) • Real-Time Traveler Information Market Assessment (FHWA-JPO-10-055) • NCHRP Synthesis 399: Real-Time Traveler Information Systems

  18. Questions ?

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