CHAPTER 9: TRAINING AND DEVELOPMENT

1. CHAPTER 9:TRAINING AND DEVELOPMENT

2. Training & Development • Training & development • Represents ongoing investment in employees & realizes employees are assets. • Importance of training & development • Rapid technological changes cause skill obsolescence • Redesign of work brings need for new skills • Mergers & acquisitions have increased need for integrating employees into different cultures • Employees are moving between employers more often, necessitating training • Globalization of business requires new knowledge & skills

3. Benefits of Training & Development • Individual employee • Increased employee marketability • Increased employee employability security • Organization • Improved bottom line, efficiency & profitability • Reduced layers of management • Makes employees more accountable for results

4. Exhibit 9-1Strategizing Training

5. Exhibit 9-2Levels of Needs Assessment

6. Setting Training Objectives • Align/match identified training needs with training objectives • Define objectives in specific, measurable terms • Desired employee behaviors • Results expected to follow from such behaviors • One source of information for setting objectives • Performance deficiency data contained in performance management system

7. Design • Critical training design issues • Interference from & difficulty of overcoming prior training, learning, habits • Transfer of newly learned skills back to job • Choice of training environment approximating or simulating actual working conditions • Organizational environment supportive of training & development • Contents need to be designed as well • Offline or online training

8. Benefits Self-paced Adaptive to different needs Can be customized Easy to deliver Usually less expensive to administer Can be conducted when convenient for employee Drawbacks Learners must be self-motivated Cost of producing online, interactive materials Lack of interaction with others may work against needs & preferred learning styles Computer-Based Instruction

9. On-the-job training Internship/ Apprenticeship Coaching and mentoring Job rotation Informal learning Off-the-job training Lectures Audiovisual-based training Case study Seminar Simulated learning Corporate universities Delivery

10. Evaluation • Integral part of overall training program • Provides feedback on effectiveness of training program • Evaluation criteria should be established in tandem with & parallel to training objectives

11. Exhibit 9-3Four Levels of Training Evaluation

12. Exhibit 9-4Link Between Training & Performance Management & Compensation

13. Thank you!