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What the Brown can do for

What the Brown can do for. You!. Information we know. S.E.E.C Management is having problems managing rising costs Expanding into markets in Kentucky, Louisiana, Arkansas, Missouri Trouble taking care of new business ??? Using a central purchasing agent at home office in Atlanta

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What the Brown can do for

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  1. What the Brown can do for You!

  2. Information we know • S.E.E.C Management is having problems managing rising costs • Expanding into markets in Kentucky, Louisiana, Arkansas, Missouri • Trouble taking care of new business??? • Using a central purchasing agent at home office in Atlanta • Packages around 100 lbs and 3ft square, but occasionally longer and heavier • Few rush shipments, with the exception of inclement weather that causes heavy erosion at construction sites

  3. Credibility • UPS is #1 in industry • Operates in over 200 countries • named by Fortune magazine as the most admired company in its industry for 5 consecutive years • received two Computer World Smithsonian awards for technology leadership • UPS Supply Chain Solutions named "Best in Breed" by Consumer Goods Technology • UPS among "Top 10 Brands of the Nineties“ by Total Research Corporation • UPS named "Company of the Year" by Forbes magazine in Jan 2000 issue Very Competitive Market • Responding to customers’ needs is critical

  4. Specific Needs of S.E.E.C • You need someone to ship your packages from your central office in Atlanta to satellite offices (Are they residential or commercial or both or in rural areas) • Problems with nature of shipment content • These packages are usually around 100lbs and 3 ft square. • Few rush shipments, with some exception • Questions?

  5. Specific Benefits for S.E.E.C • Superior Service features • Flexibility - Ease of doing business • Consistent Delivery • Competitive Pricing

  6. Service Features of UPS • Single carrier responsibility • Delivery to every address in the continentalUS • Large shipment flexibility • Undeliverable packages returned to sender at no additional charge • One-day service to Zone 2 and much of Zone 3

  7. Service Features Continued • Free tracking available 24 hours a day on tracking hotline and UPS Website • Flexible billing options (collect, third party, COD) • High degree of reliability as a result of the redundancy and backup systems • Automatic insurance for values up to and including $100 • 3 delivery attempts • Receiver signature captured electronically

  8. Ease of Doing Business • Singapore story from BusinessWeek • NO proprietary software needed • Flexibility of shipment options • Easy navigation of website • Future network technologies

  9. Delivery • 88,000 trucks at your disposal • Single Carrier responsibility • Real-time information • 1 to 2 day delivery to all applicable zones • See Map

  10. Delivery Time-in-Transit from: ATLANTA, GA.

  11. Pricing • Affordable pricing • See examples • Meet/beat competition • Volume discounts available

  12. Price of Ground Shipping Source: FedEx.com UPS.com

  13. Why Choose UPS • Superior Service features • Flexibility - Ease of doing business • Consistent Delivery • Competitive Pricing

  14. Competitive Advantages • See comparison chart

  15. Comparison with Competitors

  16. UPS Fact Table

  17. UPS Cares • Literacy initiatives ($9 million to 315 literacy programs • Prepared and Perishable Food Rescue Program (PPFRP) (invested $9.8 million and provided more than 226 lbs of food to the hungry) • Volunteerism • Scholarships and Grants • United Way (total contribution of $52.2 million) • Company wide Charitable Contributions

  18. Objections to UPS • UPS doesn’t have the brand recognition of FedEx (With the recent superior performance of UPS this is going to change) • UPS is behind in air shipments (UPS delivers 2,162,000 packages compared to FedEx’s 2,924,000 packages.) • There is no difference in services between the competition (UPS has single carrier responsibility while the others subcontract with each other) • Too expensive and too costly to change (With FedEx’s flexibility problems, the cost of doing business with them would be potentially harmful)

  19. Why Choose UPS • Superior Service features • Flexibility - Ease of doing business • Consistent Delivery • Competitive Pricing

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