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Customer Service

Customer Service. Policies and Procedures Privacy Environmental Incentives . Planning Decision Making Communication Research . Planning . Planning .

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Customer Service

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  1. Customer Service Harleys Angels Policies and Procedures Privacy Environmental Incentives

  2. Planning Decision MakingCommunication Research Harleys Angels

  3. Planning Harleys Angels

  4. Planning Throughout the planning stages within Harleys Angels extensive research was undergone in order to get a better understand customer service and customer service charters. Within the planning process brainstorms took place and many group discussions were enforced to get a better understanding of every bodies definition of a charter and customer service. Harleys Angels

  5. Throughout the planning process We divided each group member with a category to research. We Targeted: • Travel Qantas Virgin • Public services CenterlinkTransperthAustralian Federal Police • Finance and Money ANZ bank • CommunicationAustralia PostTelstra After these documents were researched a group meeting took place in order to discuss relevant information and what headings were in a Charter. PLANNING Harleys Angels

  6. Brainstorming • A large brainstorm took place in order to decide on what headings were relevant to Bee Buzz charter. • These heading were passed on to the Customer Service officers to bring to there first meeting. • The following heading were decided on. • Obligations • OH&S and Safety • Privacy • Contacts – Internal - External • Complaints • Feedback • Environmental incentives • Services • Introduction Harleys Angels

  7. Customer Service meetings Planning Final Headings • The customer service meetings finalized the headings within the charter. • Introduction • Obligations • Privacy • Policies and Procedures • Complaints • Feedback • Services • Environmental • OH&S Harleys Angels

  8. Harleys Angels • Then planned what information was relevant within the charter for our group headings • Environmental • Privacy • Further brainstorming and meetings were underwent to from clarification Harleys Angels

  9. Decision Making Harleys Angels

  10. Decision making • Decision making within Harleys Angels; various decision had been implemented for form an end product of the charter. Key decisions and took place: • Decisions on a group name and job roles • Decisions on main headings within a charter • Decisions on what area we would like to complete within the charter • Decisions on deadlines • Decisions on Style guide • Decision on Logo Harleys Angels

  11. We decided to break the group in to two to undergo the two sections within the charter we were allocated • Lorena and Emma Environmental • Harley and Emily Privacy Harleys Angels

  12. Job Roles: • As part of the decision making as a class the class was to produce a style guide. • Harley as business administrator within out group had to collaborate with all business administrator to produce a Style guide. Style Guide Harleys Angels

  13. Communication Harleys Angels

  14. Communication • Communication was a very important aspect of this Charter it is vital to communicate changes, problems and absences. Harleys Angels

  15. Main Elements of Communication • Wikispaces • Verbal in class • Meetings • Facebook Harleys Angels

  16. Communication Solutions Problems Reasons • Policies and Procedures and Privacy miscommunication and forgetfulness within the Charter caused there to be an extra section • Emily's notes were written done wrong and wasn't double checked and the wrong information was passed on to group members. • Two meetings took place. Polices and Procedures was included within the Charter. Harleys Angels

  17. Job roles: • Emma was in charge of providing the group with a Gnatt Chart to make sure that everyone was to communicate deadlines and progress. Gnatt chart Harleys Angels

  18. Research Harleys Angels

  19. Research • Internet was a main area of reference • Google and Bing was used as a search engine • Our group looked a many websites and companies in search of charters. Harleys Angels

  20. Jobs roles: • Lorena was in charge of collecting references and research information. • Everybody was to submit this to Lorena as a record References Harleys Angels

  21. Major sites visited Harleys Angels

  22. THE END! Harleys Angels Thank you on behalf of Harleys Angels.

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