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Creating Value by Engaging Employees in the Baldrige Process

Creating Value by Engaging Employees in the Baldrige Process. Matt Fleming President. It Starts at the Top. Our CEO is the Baldrige “champion” Senior Leaders are Baldrige criteria experts Senior Leaders are Baldrige category experts Unwavering commitment of all Senior Leaders

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Creating Value by Engaging Employees in the Baldrige Process

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  1. Creating Value by Engaging Employees in the Baldrige Process Matt Fleming President

  2. It Starts at the Top • Our CEO is the Baldrige “champion” • Senior Leaders are Baldrige criteria experts • Senior Leaders are Baldrige category experts • Unwavering commitment of all Senior Leaders • We implemented Baldrige from the top-down • Our CEO is the primary driver of Baldrige

  3. Setting the Direction • “Baldrige” in our Mission • Mission Statement owned by Board of Directors Mission We distribute shooting, hunting and outdoor products to our Customers, relying on high-performing Employees, cutting-edge technologies, the Baldrige Criteria and other Modern Management Practices.

  4. Setting the Direction • We adopted the Baldrige Core Values and Concepts as our Company Values Values 1. Visionary Leadership 2. Customer-Driven Excellence 3. Organizational and Personal Learning 4. Valuing Employees and Partners 5. Agility 6. Focus on the Future 7. Managing for Innovation 8. Management by Fact 9. Societal Responsibility 10. Focus on Results and Creating Value 11. Systems Perspective

  5. Setting the Direction • Modern Management Practices is a Company Goal • Receiving Missouri Quality Award and Baldrige Award are Key Requirements

  6. Setting the Direction • Adopted Baldrige Glossary of Key Terms • Regular Monthly Baldrige Category Meetings • Baldrige-aligned Strategic Planning Process

  7. The Examiner Process • Employees as Examiners helps deploy Baldrige • All Senior Leaders are Examiners • “The Tipping Point” (2007) • We send the maximum number of Examiners allowed by the Missouri Quality Award • We use a systematic process for Examiner selection • We choose key Employees as Examiners – our current and future leaders

  8. Trained Examiner Measure

  9. Reward & Recognition • We celebrate Examiner participation • We fully support Examiner participation • We formally recognize Examiner participation • Profit Sharing rewards Examiner participation

  10. Leadership Development • Examiner participation helps develop Leaders • Recognized by Leadership Excellence magazine as a top-ten government/leadership program • Examiner participation is part of our Leadership Development Program and considered training • Part of Personal Development Plans • On every Career Map • Employees rotate on and off as Examiners • “Fast track” Employees get additional experience

  11. Team Building • Baldrige breaks down silos • Everyone aligns around common goals • Less compartmentalization • Self-assessment teams

  12. Self-Assessment Measure

  13. Take-Aways • We committed to Baldrige lock, stock and barrel • Our CEO is the Baldrige “champion” • We deploy Baldrige and engage Employees by allowing Employees to volunteer as Examiners • We reward and recognize Examiner participation • Baldrige is part of our Leadership Development Program • We use Baldrige as a team-building exercise

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