1 / 20

c h a p t e r

c h a p t e r. 16. MANAGING INTERNATIONAL INFORMATION SYSTEMS. LEARNING OBJECTIVES. IDENTIFY FACTORS BEHIND BUSINESS INTERNATIONALIZATION COMPARE GLOBAL STRATEGIES FOR DEVELOPING BUSINESS DEMONSTRATE HOW INFO SYSTEMS SUPPORT GLOBAL STRATEGIES *. LEARNING OBJECTIVES.

lizbeth
Download Presentation

c h a p t e r

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. c h a p t e r 16 MANAGING INTERNATIONAL INFORMATION SYSTEMS

  2. LEARNING OBJECTIVES • IDENTIFY FACTORS BEHIND BUSINESS INTERNATIONALIZATION • COMPARE GLOBAL STRATEGIES FOR DEVELOPING BUSINESS • DEMONSTRATE HOW INFO SYSTEMS SUPPORT GLOBAL STRATEGIES *

  3. LEARNING OBJECTIVES • PLAN DEVELOPMENT OF INTERNATIONAL INFORMATION SYSTEMS • EVALUATE TECHNICAL ALTERNATIVES IN DEVELOPING GLOBAL SYSTEMS *

  4. MANAGEMENT CHALLENGES • GROWTH OF INTERNATIONAL INFO SYSTEMS • ORGANIZING INTERNATIONAL INFO SYSTEMS • MANAGING GLOBAL SYSTEMS • TECHNOLOGY ISSUES & OPPORTUNITIES *

  5. INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURE BASIC INFORMATION SYSTEMS REQUIRED TO COORDINATE WORLDWIDE TRADE & OTHER ACTIVITIES *

  6. GLOBAL ENVIRONMENT: BUSINESS DRIVERS & CHALLENGES CORPORATE GLOBAL STRATEGIES ORGANIZATIONAL STRUCTURE MANAGEMENT & BUSINESS PROCEDURES TECHNOLOGICAL PLATFORM INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURE INTERNATIONAL INFORMATION SYSTEMS INFRASTRUCTURE

  7. GLOBAL BUSINESS DRIVERSGeneral Cultural Factors: • GLOBAL COMMUNICATION & TRANSPORTATION TECHNOLOGIES • DEVELOPMENT OF GLOBAL CULTURE • EMERGENCE OF GLOBAL NORMS • POLITICAL STABILITY • GLOBAL KNOWLEDGE BASE *

  8. GLOBAL BUSINESS DRIVERSSpecific Business Factors: • GLOBAL MARKETS • GLOBAL PRODUCTION & OPERATIONS • GLOBAL COORDINATION • GLOBAL WORK FORCE • GLOBAL ECONOMIES OF SCALE *

  9. CHALLENGES & OBSTACLES TO GLOBAL BUSINESS SYSTEMS GENERAL: • CULTURAL PARTICULARISM • SOCIAL EXPECTATIONS • POLITICAL LAWS SPECIFIC: • TELECOMMUNICATION STANDARDS • NETWORK RELIABILITY • DATA TRANSFER SPEEDS • SHORTAGE OF CONSULTANTS *

  10. GLOBAL STRATEGIES & BUSINESS ORGANIZATION • DOMESTIC EXPORTER:Centralization in home country • MULTINATIONAL:Central home base; decentralized production, sales, marketing in other countries • FRANCHISER:Product created, initially produced in home country; relies heavily on local workers to produce, market in other countries *

  11. GLOBAL STRATEGIES & BUSINESS ORGANIZATION • TRANSNATIONAL:Truly global firm; no national headquarters; value-added activities managed from global perspective; optimizes supply & demand, taking advantage of local competitive strengths *

  12. STRATEGY MULTI- NATIONAL TRANS- NATIONAL DOMESTIC FRANCHISER FUNCTION EXPORTER PRODUCTION CENTRALIZED DISPERSED COORDINATED COORDINATED FINANCE / ACCOUNTING CENTRALIZED CENTRALIZED CENTRALIZED COORDINATED SALES / MARKETING MIXED DISPERSED COORDINATED COORDINATED HUMAN RESOURCES CENTRALIZED CENTRALIZED COORDINATED COORDINATED STRATEGIC MANAGEMENT CENTRALIZED CENTRALIZED CENTRALIZED COORDINATED GLOBAL BUSINESS STRATEGY & STRUCTURE

  13. GLOBAL INFORMATION SYSTEMS • CENTRALIZED:Domestic home base • DUPLICATED:Copies of home system used in foreign locations • DECENTRALIZED:Each unit has unique system • NETWORKED:Integrated & coordinated atall locations *

  14. STRATEGY SYSTEM DOMESTIC MULTI- TRANS- CONFIGURATION EXPORTER NATIONAL FRANCHISER NATIONAL CENTRALIZED X DUPLICATED X DECENTRALIZED x X x NETWORKED x X X : DOMINANT PATTERN x : EMERGING PATTERN GLOBAL INFORMATION SYSTEMS CONFIGURATIONS

  15. REORGANIZE THE BUSINESS • ORGANIZE VALUE-ADDING ACTIVITIES FOR COMPARATIVE ADVANTAGE • DEVELOP & OPERATE SYSTEMS AT EACH LEVEL: National; regional, international • ESTABLISH SINGLE WORLD HEADQUARTERS: Have global chief information officer *

  16. DEVELOPING GLOBAL SYSTEMS • AGREE ON COMMON USER REQUIREMENTS • INDUCE PROCEDURAL BUSINESS CHANGES • COORDINATE APPLICATIONS DEVELOPMENT • COORDINATE SOFTWARE RELEASES • ENCOURAGE LOCAL USERS TO ACCEPT OWNERSHIP *

  17. STRATEGY: DIVIDE, CONQUER, APPEASE • DEFINE CORE BUSINESS PROCESSES • IDENTIFY CORE SYSTEMS TO COORDINATE CENTRALLY • CHOOSE AN APPROACH: Incremental, grand design, evolutionary • MAKE BENEFITS CLEAR *

  18. IMPLEMENTATION TACTICS • CO-OPTATION: Bring opposition into process of designing, and implementing solution without giving up control over direction, nature of change • TRANSNATIONAL CENTERS OF EXCELLENCE: Focus on specific business processes *

  19. MAIN TECHNICAL ISSUES • HARDWARE & SOFTWARE INTEGRATION • CONNECTIVITY • SOFTWARE:Languages can be a barrier *

  20. c h a p t e r 16 MANAGING INTERNATIONAL INFORMATION SYSTEMS

More Related