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Managing Operational Risk. District and Region Managers. How to interact today. Type your questions and comments here. Where are you from?. What role do you currently hold in Guiding?. GGA Risk Management Vision.
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Managing Operational Risk District and Region Managers
How to interact today Type your questions and comments here
GGA Risk Management Vision • WHAT - We believe in delivering innovative, fun and relevant programs in a practical and safe environment. • HOW- Our policy and processes for risk provide the ways for managing and reducing risks to support this vision
Risk Appetite Girl Guiding in Australia has an appetite to take reasonable risks. • We are not risk averse • We acknowledge that members and volunteers are accountable for their own behaviours, health and responsibilities within the Girl Guide organisation and to the community at large
Zero Tolerances GGA has zero tolerance of a limited number of matters including: • We will not accept fatalities that are within our scope of influence • We will not accept serious injury as a consequence of our negligence • We will not accept bullying or any other poor behaviours that impact upon the well being of our members and volunteers.
Risk Management Properly understood risk management is an opportunity.
So what is Operational Risk Management? • A logic-based, common sense approach to making calculated decisions on people, reputation, and environmental factors • The process of identifying, assessing, and controlling risk Operational risk management is a way to manage risk and applies to everything we do.
Why do we manage Operational Risks? • To keep us a viable and highly respected girl organisation • For our own physical and psychological safety • To grow competent Leaders and Managers in your District and Region • For the safety of the girls • To meet legal requirements of ‘reasonable care’ (WHS Act 2011)
What are the main hazards to Regions and Districts? • Safety • Financial • Unqualified Leaders • Reputation • Non approval for events • Child protection • Property • Social Media • Intellectual property
When would you complete an operational risk assessment (ORP)? • Annual ‘health check’ • When big decisions are being made • When future planning is being done
4Step Process (ORP) Identify, Assess, Control, Reassess • Identify the hazard (GGA buckets) • Assess the consequence and likelihood of the risk for the hazard • Control the risk • Reassess the risk and determine if it is acceptable
Risk Buckets • Governance Risk to reputation and risk to governing rules(legal liability) 2. Guiding(Activities of Guiding) Risk that activities are not appropriate to the philosophy, principles and method of Girl Guides Australia. Activities are planned that are not suitable and do not meet the developmental needs of the participants 3. People The physical, emotional, and psychological well-being of all members and participants is paramount to our beliefs. Includes all members (youth and adult), volunteers, parents, activity providers, general public, business associates.
Risk Buckets 4. Financial Financial consequence linked to cost of loss associated with risk 5. Guiding Operations(Business of Guiding) • Day to day running i.e. unit leader consent forms not completed, activity notification forms not completed. • Includes data integration, marketing, communications, compliance with business legislation, capacity and capability of units/districts/State offices to manage the business side of Guiding.
Step 1: Identify the Hazards • Check incident reports • Consult State Risk Representatives to see if others have similar problems • Review plans for the coming year • Use your experiences and that of other people • Consult with managers in a similar position • Inspect the meeting place • Ask an expert • Talk through possible hazards with others
What is a hazard? Anything that has the potential to cause harm or injury.
Here are three operational hazards that we would find in most Districts or Regions 1. Facebook page set up with a brand new Unit Leader as the administrator 2. Fundraising – the receipting and banking of biscuit money 3. Shortage of Leaders in the Units
Step 2: Assess the Initial Risk • Likelihood table • Consequences table • Risk Analysis table
What is a risk? The severity and likelihood of the hazard
Risk is the combined likelihood and consequence of a given hazard
Step 4: Assess the residual risk • Repeat Step 2 taking into consideration the controls that will be used
Step 4: Assess the residual risk • Is the level of risk now acceptable?
Make a plan • Work out what actions need to be taken in order to implement the control measure. • Allocate someone to be accountable for each action . • For the Operational Risk Plan to be followed it needs to be shared.
Reporting and Recording • Once you have completed your ORP send a copy to your Manager • Distribute to your team • Discuss with your team • Usethe Action Plan • Monitor the implementation, and update as required (at least annually)
What do we have to support Managers? • Your own District, Region and/or State Team • Learning Partner • District Managers • Region Managers • State Risk Representatives
Where to from here? • For those working on the Manager Qualification you will need to prepare or update the ORP for your Region or District as one of your Passport activities. • All Managers should be updating their District or Region ORP on an annual basis as a ‘health check’.
What we have covered today • Defined Operational Risk Management • Identified hazards, assessed risk and developed control measures for Operational Risks in Regions and Districts • Prepared a Risk Analysis and Action Plan for Operational Risks (ORP) • Looked at recording and reporting requirements
Final Message By focussing on Operational Risks and planning for the future our members will grow into confident, self-respecting, responsible, community members.
