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Enjoy The Benefits Of Our Hosted Contact Centre

The Hostcomm Contact Centre is a highly reliable inbound contact centre service with low latency<br>and high call quality. Our systems are built to ensure that your data is very secure. In addition, you<br>will have the benefit from the support of our UK based in-house team of technical support<br>engineers.

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Enjoy The Benefits Of Our Hosted Contact Centre

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  1. Enjoy The Benefits Of Our Hosted Contact Centre Secure and Reliable Service The Hostcomm Contact Centre is a highly reliable inbound contact centre service with low latency and high call quality. Our systems are built to ensure that your data is very secure. In addition, you will have the benefit from the support of our UK based in-house team of technical support engineers. Connect To Your Customers Through Multiple Channels Hostcomm's Contact Pro Contact Centre can handle a wide range of Multi-channel communications options: email, text, VoIP call, tweet or web form. Your agents can log into a single queue, ensuring each enquiry type is handled with an equal level of service. Constantly Improve With Advanced Analytics & Reporting Contact Pro offers Customised Reporting and Real Time monitoring: our developers can ensure that you get the bespoke analysis for your business needs. Campaign, data and agent performance reports are generated in real time and available to download, and wall boards are available for quick viewing. Route Your Calls To The Right Agent, Every Time Hostcomm’s intelligent call routing ensures every call is answered by the right agent, first time. Calls can be routed based on agent skills, campaigns, priorities, telephone numbers or geography. Integrate Your CRM And Maximise Productivity Integrate with your own systems and include features like "click to dial" or screen pop of client records.This will improve efficiency and results in your call centre by integrating your CRM

  2. database with Hostcomm ContactPro, a hosted predictive dialler. Delight Your Customers With Blended Outbound Dialling and Call Backs Contact Pro offers provides complete blended calling with a built-in Predictive Dialler.As inbound call volumes decline you may want to start some outbound activity or you can automate the callbacks process. For more information visit our website: https://www.hostcomm.co.uk

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