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Enhancing Access to NILS Loans for Essential Needs

Learn about the August 2012 agency survey results on products and services for clients to apply for NILS loans, including dental, car repairs, medical procedures, driving lessons, and more. Discover feedback on expanding NILS application items and encouraging energy-efficient purchases. Gain insights on improving the NILS service with simpler processes, faster approvals, and increased product availability. Contact WANILS for assistance and further information on accessing NILS loans.

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Enhancing Access to NILS Loans for Essential Needs

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  1. August 2012 Agency Survey

  2. Name the products and or services you would like to see your clients be able to apply for a NILS loan • Dental 45 • Car repairs 38 • Medical procedures/equipment 35 • Driving Lessons 30 • School resources 30 • Education 30 • Funeral 27 • Solar panels 27 Product / Service %

  3. If WANILS could get rebates on Energy Efficient items would you encourage your clients to purchase the more energy efficient product? Yes 93% No 7%

  4. Do you think you or your agency would process more NILS applications if the current list of items was expanded to include other product and services? Yes 83% No 17%

  5. Do you think WANILS loans in their current form provide what your clients needs are in today’s environment? If not why? No 66% Yes 34% Standout comment: I like the idea that you are considering more energy conserving/conscious items and in recognition of the general hardships the community is facing, looking at including health & wellbeing items, school related costs etc. Fabulous vision being shown for an evolving society and the need for social inclusion. • WHY? • More expanded items 45% • Simpler paperwork 8% • More than 2 items 5% • Transport for clients (vouchers) 5% • Pre purchase for transitional housing clients 3%

  6. What could WANILS do to provide a better No Interest Loans service to you and your clients? Simpler process and reduced paperwork 21% Faster processing 21% Increase products services 8% Change criteria (income levels, loans max) 5% More training 5% Deals with traders and more of them 5% Travel vouchers for clients 5% Increase promotion of WANILS 5% Online apps 3% WANILS paid person in agencies 3% Already provide a great service 18%

  7. WANILS will soon be delivering “pre-paid A4 envelopes” to agencies that do NILS applications to assist with the cost burden. Is there any other way WANILS can assist you? Yes 36% No 62% • Electronic applications • Simpler paperwork • Faster approval times • Open over Christmas • Direct follow-up with clients for gaps • More specific criteria • Assist with consumerable’s • Pay for agency staff time • Travel vouchers for clients

  8. CALL 9354 7611 FREECALL 1300 365 301 (LANDLINE ONLY) Questions www.wanils.asn.au

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