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Section 5: Advanced Operations

Ultimate Exchange Server 2003: Heighten Security, Consolidation, and Availability. Section 5: Advanced Operations. Troubleshooting and Maintenance Scripting for Exchange Server 2003 Administrators Advanced Data Recovery Archiving Enhanced Mobility. Section Objectives. 5-2.

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Section 5: Advanced Operations

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  1. Ultimate Exchange Server 2003:Heighten Security, Consolidation, and Availability Section 5: Advanced Operations Troubleshooting and Maintenance Scripting for Exchange Server 2003 Administrators Advanced Data Recovery Archiving Enhanced Mobility

  2. Section Objectives 5-2 After completing this section, you will be able to: • Troubleshoot Microsoft Exchange servers • Troubleshoot Microsoft Exchange clients • List Exchange Server 2003 tools for troubleshooting • Run the Microsoft Best Practice Analyzer for Exchange Server 2003 • Connect to Microsoft Outlook Mobile Access • Define the requirements for Microsoft ActiveSync • Describe the Exchange Management Pack for Microsoft Operations Monitor • Explain Microsoft Windows Management Instrumentation and ADSI • Use scripts to administer Exchange Server 2003 • Name the components that can be customized for Microsoft Outlook Web Access Knowledge Guide

  3. Troubleshooting and Maintenance 5-3 • Troubleshooting and maintenance should be methodical processes. • Maintenance is the first step in troubleshooting. • Administrators’ value to organizations is often measured in their knowledge or expertise with solving problems.

  4. Troubleshooting Method 5-4 • Identify the problem. • Perform a diagnosis. • Develop and implement the solution. • Verify that the solution worked. • Document the solution.

  5. Network Connectivity (TCP/IP Basics) 5-5

  6. Exchange Servers 5-7 Two categories of Exchange problems are: • Performance problems • Mail flow problems

  7. Process Performance Problems 5-7 Disk Network interface card Memory Processor

  8. Information store (store.exe, exsmtp.dll) EXIPC (exipc.dll) Router: Link state or DNS Advanced queuing (aquue.dll) Local queue Routing/Queuing Active Directory Destination queue Catagorizor (cat.dll) NTFS (ntfsdr.dll) SMTP (smtpsvc.dll) EXIFS (exifs.sys) IIS (inetinfo.exe) Mail Flow Problems 5-13

  9. Message-Handling Components 5-14

  10. Troubleshooting Queues 5-15 • Message pending submissions • Messages awaiting directory lookup • Messages waiting to be routed • Local delivery • Messages with an unreachable destination • Messages queued for deferred delivery • DSN messages pending submission • Failed message retry

  11. System Queue and Description 5-16

  12. Mailboxes 5-17 USER on DATE, TIME The message reached the recipient’s e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator. SERVER FQDN #5.2.1

  13. Public Folders 5-19

  14. Outlook Clients 5-21

  15. Outlook Express 5-23 No connection could be made because the target machine actively refused it. The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d) Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K' Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account. account name, Server: 'server name', Protocol: POP3, Server Response: '+OK', Port: 110, Secure(SSL): N0, Error Number: 0x800ccc0f Task 'SMTP server name - Sending and Receiving' reported error (0x80042109): 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' The operation timed out waiting for a response from the receiving (POP) server 0x8004210a A time-out occurred while communicating with the server 0x800ccc19

  16. Outlook Web Access 5-25

  17. Exchange Server 2003 Administrators’ Toolbox 5-26 • Exchange Server 2003 Resource Kit (MSPress) • Slipstick Systemshttp://slipstick.com • Exchange Server 2003 Downloads http://microsoft.com/exchange/downloads • Microsoft Exchange Server TechCenterhttp://www.microsoft.com/technet/prodtechnol/exchange/default.mspx

  18. Microsoft Exchange Server Best Practices Analyzer Tool 5-27

  19. Exchange Management Pack for MOM 2005 5-28

  20. Exchange Server 2003 Service Packs 5-29 1. Front-end servers Applying service packsfor Exchange Server 2003 3. Management machines 2. Back-end servers

  21. Contact Printer Computer Group Policy Server User East Scripting for Exchange Server 2003 Administrators 5-30 ADSI scripts WMI scripts AD ObjectAdministration SystemManagement

  22. ExchangeClusterResource ExchangeConnectorState ExchangeLink Class ExchangeQueue Class ExchangeServerState Class Exchange_DSAccessDC Class Exchange_MessageTrackingEntry Class Exchange_Server Class Exchange_FolderTree Class Exchange_Link Class Exchange_Mailbox Class Exchange_PublicFolder Class Exchange_Queue Class Exchange_QueueCacheReloadEvent Class Exchange_QueuedMessage Class Exchange_QueuedSMTPMessage Class Exchange_QueuedX400Message Class Exchange_QueueSMTPVirtualServer Class Exchange_QueueVirtualServer Class Exchange_QueueX400VirtualServer Class Exchange_ScheduleInterval Class Exchange_Server Class Exchange_SMTPLink Class Exchange_SMTPQueue Class Exchange_X400Link Class Exchange_X400Queue Class WMI and Exchange Server 2003 5-31

  23. ADSI and Exchange Server 2003 5-32 IAD objUser

  24. TechNet Script Repository 5-33

  25. Advanced Data Recovery 5-34 • Offline Data Recovery • Snapshots • Recovery Storage Groups • Recover Mailbox Data • Merge or Copy Data • Schedule Recovery Mailbox Data Task • Mailbox Data Recovery Task Summary

  26. Offline Data Recovery 5-35 • PowerControls (Ontrack Data Recovery) • Recovery Manager for Exchange (Quest Software)

  27. Ontrack PowerControls 5-35

  28. Quest Recovery Manager for Exchange 5-36

  29. Backupsoftware(VSS Requestor) Exchange Server2003(writer) Hardware orsoftware(provider) 2. 1. Snapshots 5-37 Snapshot 5. E00.log E0000001.log E0000002.log 3. Lock SG/read only 6. Release SG Volume ShadowCopy Service (VSS) 4.

  30. Recovery Storage Groups 5-39

  31. Recover Mailbox Data 5-41

  32. Merge or Copy Data 5-42

  33. Schedule Recovery Mailbox Data Task 5-43

  34. Mailbox Data Recovery Task Summary 5-44

  35. Archiving 5-45 Some of the main reasons for archiving include: • Server performance • Knowledge management • Elimination of storage limits • Regulatory compliance

  36. Archivingsystem DASNASSAN DASstorage DAS New Data Retention Model 5-46 • X number of days e-mail resides on the Exchange server • > x mail is archived • Archive disk storage is less costly than Exchange server • No limits are required • The server performs better • E-discovery is possible and easy to do • All mailbox data stored on the Exchange server • Exchange server backups and restores take a long time • Limits are required • E-discovery is very difficult

  37. Built-in Archiving 5-48 • Create mailbox store • Index mailbox store • Create mailbox-enabled user • Enable archiving on applicable mailbox stores

  38. Third-Party Archiving Tools 5-49

  39. Regulatory Compliance 5-50 • Sarbanes-Oxley Act of 2002 (SOX) • Health Insurance Portability and Accountability Act of 1996 (HIPAA) Archiving for Compliance: • Capture entire message, including the header, for all SMTP traffic. • Categorize archived messages for ease of administration. • Capture metadata associated with every item in the archive. • Store data on fixed media. • Index the archive database. • Provide advanced search and forensic tools. • Incorporate single-instance storage and other performance optimization features. • Provide a secure means in which to control access to the archive.

  40. Enhanced Mobility 5-51

  41. Outlook Mobile Access 5-52

  42. ActiveSync Requirement 5-53 • Exchange Server requirements • Active Directory requirements • Wireless device requirements • Internet connectivity and security requirements

  43. OWA Administration 5-55

  44. OWA Customization 5-57

  45. OWA Example 5-58

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