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Being Results Driven in the FHWA

Being Results Driven in the FHWA. John Baxter, Director Bill Jones Office of Safety Design Colorado Division Administrator Jeff Paniati Associate Administrator for Operations. Being Results Driven…. Accountability. Continuous Improvement. Customer Service.

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Being Results Driven in the FHWA

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  1. Being Results Driven in the FHWA John Baxter, Director Bill Jones Office of Safety Design Colorado Division Administrator Jeff Paniati Associate Administrator for Operations

  2. Being Results Driven… Accountability Continuous Improvement Customer Service Entrepreneurship Decisiveness Technical Credibility Problem Solving Strategic Planning

  3. Today We’ll Discuss… • Identifying the Issue • Building Support for Success • Defining a Goal • Creating a Plan • Achieving Accountability • Sustaining Improvement

  4. Identifying the Issue… • What is an “issue”? • How are issues raised? • Bottoms up versus top down • National versus local project versus program • Examples of issues: • Project-level • System-wide need • Program driven

  5. Building Support for Success… • Defining the issue • Why should I care? • Engaging the key players • What’s in it for me? • Understanding the “p” word • Being a champion

  6. Defining the Goal… • Is it realistic, achievable? • Do people relate to it? • Why aren’t all of our goals numbers?

  7. Creating a Plan… • Thinking strategically • Value of a “roadmap” • Measuring progress • Celebrating success

  8. Achieving Accountability… • Why are we reluctant to be accountable? • How can we ensure accountability as leaders?

  9. Sustaining Improvement… • Plan development and followup • Continually validate what “improvement” means • Institutionalizing change

  10. Keys to Achieving Results • Be a leader. • Think strategically. • Measure performance. • Keep learning.

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