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Algemeen

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Algemeen

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  1. VeranderingsbestuurChange management is a systematic approach to dealing with change, both from the perspective of an organization and on the individual level. A somewhat ambiguous term, change management has at least three different aspects, including: adapting to change, controlling change, and effecting change. A proactive approach to dealing with change is at the core of all three aspects. For an organization, change management means defining and implementing procedures and/or technologies to deal with changes in the business environment and to profit from changing opportunities

  2. Algemeen • Veranderingsbestuurtoepas by IT - hoekom? • Baieredes • Belangrikste - Helmi sêonsmoet • Doel – • Veranderingsbestuur – reageer op opkliënt se veranderendebesigheidsvereisdes – terwyl • Waardemaksimaliseer • Insidente, onderbreking en herhaling (re-work) verminder Ook • Reageer op besigheid en IT versoekewatonsdienste met besigheidsalvereenselwig BV – Raadsbesluite, wetgewing, Politiek, IT bestuur, Eskom, ens ad nauseam CAB

  3. Verandering - Scope • Quote ITIL V3 • Addition, Modification or removal of: • Any Service or Configuration Item or associated documentation Including • Strategic, Tactical and Operational changes Excluding • Business strategy and process • Anything documented as out of scope

  4. Configuration Management • According to ITIL specifications, the four major tasks of configuration management are: • Identification of configuration items to be included in the CMDB • Control of data to ensure that it can only be changed by authorized individuals • Status maintenance, which involves ensuring that current status of any CI is consistently recorded and kept updated • Verification, through audits and reviews of the data to ensure that it is accurate. • Glossary • configuration items: The term configuration item or CI refers to the fundamental structural unit of a configuration management system. Examples of CIs include individual requirements documents, software, models, plans, and people. Configuration Management systems oversee the life of the CIs through a combination of process and tools. The objective of these systems is to avoid the introduction of errors related to lack of testing or incompatibilities with other CIs.

  5. Change Advisory Board (CAB) • Wat is dit? • The change process in ITIL gives the full responsibility to the CAB regarding the assessment and evaluation of the processes that are submitted and are subjected for approval for its immediate implementation. The function of the CAB takes place during plenary meetings and not in the planning process and implementation itself. Its role is limited only for the approval, update and assessment of the process. • Wie is dit? • The board is made up of representatives from all the divisions in the Information Technology and other representatives coming from the business units and any parties outside the premises of the organization that are considered if necessary. • Waar /Wanneer is dit? • Elke Dinsdag 10h00 – 10h30 in IT gebou se 2de vloer konferensiekamer.

  6. Formaat • Agenda • Addisionele punte op die agenda • Insidente • Bestaande calls • Nuwe calls • Addisioneel………. • U of verteenwoordiger moet teenwoordig wees • Notule vir elke vergadering • U is verantwoordelik om addisionele mense te nooi • Web werf www.sun.ac.za/cm

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