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IMPORTANCE OF FLOOR EXECUTIVE

IMPORTANCE OF FLOOR EXECUTIVE. Last point of Contact Expected to deliver results Manufacturing Marketing Promotions Store Owners . DUTIES OF FLOOR EXECUTIVES. Sales Assistance Store Management Customer Handling Owners expectations. PERSONAL UPGRADE . SALES ASSISTANCE.

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IMPORTANCE OF FLOOR EXECUTIVE

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  1. IMPORTANCE OF FLOOR EXECUTIVE Last point of Contact Expected to deliver results Manufacturing Marketing Promotions Store Owners

  2. DUTIES OF FLOOR EXECUTIVES Sales Assistance Store Management Customer Handling Owners expectations. PERSONAL UPGRADE

  3. SALES ASSISTANCE • Greeting • Putting at Ease • Listen and create empathy • Provide Info . • Provide demonstration. • Assist him with purchase decision. • Assist with other services

  4. PROVIDING FEEDBACK • On Stocks • Customer buying behavior • Change in taste, color preference.

  5. STORE MANAGEMENT • Store Lay out. • Stocking Shelves • Pricing Items • Fixing Displays • Neat &Tidy. • Stock levels . • Visual Merchandizing • Store Atmospherics

  6. CUSTOMER HANDLING Post Purchase Decision Handling complaints Handling Objections Customer Retention.

  7. OWNERS EXPECTATIONS AIM TO ASSIST IN CONVERSION RATE GUIDE BUYERS TO MEET SPECIFIC REQUIREMENTS BUILD LONG TIME CONNECT

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