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Application Overview

Application Overview. Network Zone. User Zone – Client Layers. PSTN/TDM Options. PSTN utilized for customer and agent connection Offer shared or private dedicated access Remote agents supported via POTS lines

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Application Overview

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  1. Application Overview

  2. Network Zone

  3. User Zone – Client Layers

  4. PSTN/TDM Options • PSTN utilized for customer and agent connection • Offer shared or private dedicated access • Remote agents supported via POTS lines • Remote offices supported via Direct Inward Dialing (DID) or Virtual Private Networks (VPN) • Supports UFP/ITFS & International Agents

  5. Current Capacity • Concurrent Session – • Infrastructure supports 1000-2000 • Licensed for 500 • Expandable with additional licenses and hardware • Concurrent Voice Interactions - • VoIP Gateways • Sprint DS3 – 576 LD DS0 • MCI DS3 – 576 LD DS0 • MCI Local – 138 Local DS0 • Call Center Servers – 1300 interactions • No licensed restrictions • Expandable with additional gateways, DS3 circuits and Call Center Servers • Tenant Specific - • 50,000 Interactions (not tested) • 20,000 Sessions (not tested)

  6. Data Center State-of-the-Art, Disaster-Tolerant Texas facility Manmade & Natural Disaster Resilient Redundant Power, UPS &Generator Multiple Layered Secure BGP IP Access with 4 Backbone Providers Voice Network Diverse Multi-Carrier 8XX/LD/Local Access TDM & VoIP egress and regress 100% Soft Switch Architecture Emergency Rerouting & Deflection Hosting Environment • Data Network • Diverse BGP Connections • Redundant Fully Meshed Routers/Switches • Multi Level Firewall Zoning • VLAN Voice & Data Isolation • CSS Load balancing • Server Architecture • Utilize IBM Blade Servers • Clustering Used for high-availability • Utilize EMC Storage

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