NQF Consultation Forum 7 March 8 April 2011

1. NQF Consultation Forum 7 March � 8 April 2011 Welcome � DEEWR Representatives would like to show our respect and acknowledge the traditional custodians of this land, of elders past and present, on which this event takes place. Welcome � DEEWR Representatives would like to show our respect and acknowledge the traditional custodians of this land, of elders past and present, on which this event takes place.

2. Note for web publication

3. Purpose Purpose The purpose of these consultations is to talk about the Exposure Draft of the National Regulations, and more importantly to seek feedback on the draft regulations and allow issues to be raised and discussed. The fact that all nine Commonwealth, State and Territory Governments agreed to implement the National Quality Agenda reforms highlights the importance being given to early childhood education and care in Australia. Your input is important. We want to hear from people working in the sector, parents and families using the services and other stakeholders, to hear from people most affected by these reforms. The Regulations are open to amendment based on feedback received during the consultation process. The information provided in this session is based on the draft Regulations as they stand now, reflecting the main aspects of the National Quality Framework that have been agreed, but the detail is not set in stone . Everyone in this room knows that a child�s experience in their first five years last a lifetime � that quality interactions during the earliest stages of life play a crucial role in shaping children�s abilities, their development and their physical and mental health. These consultations are to ensure that the National Quality Framework operates to give children the best possible start in life � to ensure that the commitment from governments and the sector as a whole achieves these outcomes and vision. These joint Commonwealth/State and Territory sessions are being offered across a range of metro and regional areas nationally.Purpose The purpose of these consultations is to talk about the Exposure Draft of the National Regulations, and more importantly to seek feedback on the draft regulations and allow issues to be raised and discussed. The fact that all nine Commonwealth, State and Territory Governments agreed to implement the National Quality Agenda reforms highlights the importance being given to early childhood education and care in Australia. Your input is important. We want to hear from people working in the sector, parents and families using the services and other stakeholders, to hear from people most affected by these reforms. The Regulations are open to amendment based on feedback received during the consultation process. The information provided in this session is based on the draft Regulations as they stand now, reflecting the main aspects of the National Quality Framework that have been agreed, but the detail is not set in stone . Everyone in this room knows that a child�s experience in their first five years last a lifetime � that quality interactions during the earliest stages of life play a crucial role in shaping children�s abilities, their development and their physical and mental health. These consultations are to ensure that the National Quality Framework operates to give children the best possible start in life � to ensure that the commitment from governments and the sector as a whole achieves these outcomes and vision. These joint Commonwealth/State and Territory sessions are being offered across a range of metro and regional areas nationally.

4. Why are we moving to the National Quality Framework High quality education and care Uniform National System One national system to replace eight separate systems Improved Standards for education and care New Quality Standards focussed on outcomes for children Revised Assessment and Rating process Undertaken by the Regulatory Authority, not a separate body National Consistency Australian Children�s Education and Care Quality Authority 4 Why are we moving the National Quality Framework? �High Quality education and care is the main aim of the NQF. This slide outlines some of the new changes for those services moving into the NQF. � A uniform national system will replace the present system which currently includes Eight different regulation and administrative arrangements, different standards applying across different types of services and overlapping roles between the Commonwealth, State and Territory Governments. Under the National Quality Framework many of these issues will be addressed by a new uniform national system which will provide: Uniform national system - the current eight separate licensing and regulatory systems will become one national system supported by a state and territory Regulatory Authority � the aim is reduced duplication, streamlined processes and providing a central point of contact for licensing/approvals, quality assurance and compliance. Most interactions under the new regulatory system will be with your jurisdiction�s Regulatory Authority. Regulatory Authorities will be the central point of contact for approvals, rating and assessment and compliance. Improved Quality Standards - which will provide nationally consistent standards for early childhood education and care - the New National Quality Standard includes seven quality areas focussed on outcomes for children. Revised Assessment and Rating process - undertaken by a local Regulatory Authority, not a separate body. National Consistency - a new National Authority the Australian Children�s Education and Care Quality Authority (ACECQA) will provide an independent oversight role and ensure national consistency, including in relation to approvals, assessment and rating and compliance decisions. It will also assess applications for the excellent rating. Why are we moving the National Quality Framework? �High Quality education and care is the main aim of the NQF. This slide outlines some of the new changes for those services moving into the NQF. � A uniform national system will replace the present system which currently includes Eight different regulation and administrative arrangements, different standards applying across different types of services and overlapping roles between the Commonwealth, State and Territory Governments. Under the National Quality Framework many of these issues will be addressed by a new uniform national system which will provide: Uniform national system - the current eight separate licensing and regulatory systems will become one national system supported by a state and territory Regulatory Authority � the aim is reduced duplication, streamlined processes and providing a central point of contact for licensing/approvals, quality assurance and compliance. Most interactions under the new regulatory system will be with your jurisdiction�s Regulatory Authority. Regulatory Authorities will be the central point of contact for approvals, rating and assessment and compliance. Improved Quality Standards - which will provide nationally consistent standards for early childhood education and care - the New National Quality Standard includes seven quality areas focussed on outcomes for children. Revised Assessment and Rating process - undertaken by a local Regulatory Authority, not a separate body. National Consistency - a new National Authority the Australian Children�s Education and Care Quality Authority (ACECQA) will provide an independent oversight role and ensure national consistency, including in relation to approvals, assessment and rating and compliance decisions. It will also assess applications for the excellent rating.

5. Where are we up to? 5 Where are we up to? �The National Quality Framework is underpinned by an applied law scheme. It is a way of establishing national laws whereby a host jurisdiction (in this case Victoria) passes a law (the Education and Care Service National Law Act 2010) and other jurisdictions adopt that law or pass corresponding legislation. New South Wales was the first state to adopt the National Law with the passage of the Children (Education and Care Services National Law Application) Act 2010. All States and Territories will introduce legislation by the end of this year. The passage of the NSW legislation is particularly important as it allows the ACECQA to be established in Sydney. �The Commonwealth, State and territory governments have also agreed to build a national IT system to underpin the implementation and streamline many of the current processes. For those that have difficulty accessing online systems paper based applications and forms will still be available. The first assessment and rating trial was small and consisted of 21 services. Based on feedback from that process the documentation was changed and Phase Two commenced. Almost 200 services have now been assessed and rated against the NQS as part of that Phase Two trial. Information gathered through this trial will be used to evaluate and refine the assessment process. Where are we up to? �The National Quality Framework is underpinned by an applied law scheme. It is a way of establishing national laws whereby a host jurisdiction (in this case Victoria) passes a law (the Education and Care Service National Law Act 2010) and other jurisdictions adopt that law or pass corresponding legislation. New South Wales was the first state to adopt the National Law with the passage of the Children (Education and Care Services National Law Application) Act 2010. All States and Territories will introduce legislation by the end of this year. The passage of the NSW legislation is particularly important as it allows the ACECQA to be established in Sydney. �The Commonwealth, State and territory governments have also agreed to build a national IT system to underpin the implementation and streamline many of the current processes. For those that have difficulty accessing online systems paper based applications and forms will still be available. The first assessment and rating trial was small and consisted of 21 services. Based on feedback from that process the documentation was changed and Phase Two commenced. Almost 200 services have now been assessed and rated against the NQS as part of that Phase Two trial. Information gathered through this trial will be used to evaluate and refine the assessment process.

6. 6 Who is covered Who is covered The National Partnership Agreement outlined the services that would initially be included under the NQF. This decision was based on including those services which are most used by children and families. The NQF will initially cover long day care, family day care, outside school hours care and preschool (also known as kindergarten) services. The definition of education and care has been left deliberately broad, to accommodate possible future changes. Education and care service is defined as�any service providing or intending to provide education and care on a regular basis to children under 13 years of age� except those services that are specifically excluded. � Some services are excluded by the National Law � and these are unlikely to be brought within the scope of the NQF � e.g. baby sitters or care by a family member.� Other services are excluded by the regulations � e.g. occasional care, playgroups and budget based funded services.� The exclusion of these services in the regulations allows them to more easily be brought into the framework in the future. � Over time, the Commonwealth and State and Territory Governments will consider if, how and when other types of services should be included. Underpinning this consideration will be a need to ensure that analysis of the unique characteristics of a particular service in a class has occurred and that all have the necessary time and preparation to be able to meet key elements of the National Quality Standard.Who is covered The National Partnership Agreement outlined the services that would initially be included under the NQF. This decision was based on including those services which are most used by children and families. The NQF will initially cover long day care, family day care, outside school hours care and preschool (also known as kindergarten) services. The definition of education and care has been left deliberately broad, to accommodate possible future changes. Education and care service is defined as�any service providing or intending to provide education and care on a regular basis to children under 13 years of age� except those services that are specifically excluded. � Some services are excluded by the National Law � and these are unlikely to be brought within the scope of the NQF � e.g. baby sitters or care by a family member.� Other services are excluded by the regulations � e.g. occasional care, playgroups and budget based funded services.� The exclusion of these services in the regulations allows them to more easily be brought into the framework in the future. � Over time, the Commonwealth and State and Territory Governments will consider if, how and when other types of services should be included. Underpinning this consideration will be a need to ensure that analysis of the unique characteristics of a particular service in a class has occurred and that all have the necessary time and preparation to be able to meet key elements of the National Quality Standard.

7. New Approvals New Approvals The process outlined below is for NEW services not yet in the system. The new approval system comprises of three interrelated approvals : Provider Approval - Service Approval - Supervisor Certificate �Under the new system all approvals will be ongoing. Provider Approval and Supervisor Certificates will be nationally recognised. �These approval processes streamline different state and territory licensing systems. Robust approval processes provide surety to parents, the community, employees and children. �The process starts with Provider Approval. This Provider Approval allows someone to operate one or more education and care services under the NQF. �An applicant for Provider Approval must demonstrate their capacity to meet certain requirements. The draft Regulations set out the type of information that will be required for Provider Approval: proof of identity (for a corporation � this could be a certificate of incorporation) information on persons who will have management or control responsibility of a service and information to determine each person�s fitness and propriety. working with children check, history of involvement in education and care service, compliance with education and care laws, children services law or education law. Once the Regulatory Authority has granted a Provider Approval an Approved Provider can apply for Service Approval for each education and care service it wishes to operate. New Approvals The process outlined below is for NEW services not yet in the system. The new approval system comprises of three interrelated approvals : Provider Approval - Service Approval - Supervisor Certificate �Under the new system all approvals will be ongoing. Provider Approval and Supervisor Certificates will be nationally recognised. �These approval processes streamline different state and territory licensing systems. Robust approval processes provide surety to parents, the community, employees and children. �The process starts with Provider Approval. This Provider Approval allows someone to operate one or more education and care services under the NQF. �An applicant for Provider Approval must demonstrate their capacity to meet certain requirements. The draft Regulations set out the type of information that will be required for Provider Approval: proof of identity (for a corporation � this could be a certificate of incorporation) information on persons who will have management or control responsibility of a service and information to determine each person�s fitness and propriety. working with children check, history of involvement in education and care service, compliance with education and care laws, children services law or education law. Once the Regulatory Authority has granted a Provider Approval an Approved Provider can apply for Service Approval for each education and care service it wishes to operate.

8. New Approvals (Duplicated) New Approvals (continued) In deciding whether to grant Service Approval, the Regulatory Authority must consider the requirements of the National Quality Framework including the National Quality Standard and the draft Regulations. For example, the Regulatory Authority must consider elements such as: the adequacy of the policies and procedures for the service whether the nominated supervisor holds a Supervisor Certificate. Applications for Service Approval will need to provide details such as information about the premises including location and operation times, building plans demonstrating compliance with physical requirements (eg unencumbered space), number of children to be cared for and their ages and availability of policies and procedures. A Regulatory Authority may grant Service Approval subject to conditions. There are a number of standard conditions that apply to services including that the service: ensures the safety, health and wellbeing of the children being educated and cared for at the service meets the educational and developmental needs of children attending the service commences operation within six months of being granted approval holds the insurance set out in the Regulations. There are special requirements for family day care services � such as policies and procedures about recruitment of educators, assessment of residences and monitoring and support. The final requirement is that there must be a person with a Supervisor Certificate who has consented to be the nominated supervisor for the service.New Approvals (continued) In deciding whether to grant Service Approval, the Regulatory Authority must consider the requirements of the National Quality Framework including the National Quality Standard and the draft Regulations. For example, the Regulatory Authority must consider elements such as: the adequacy of the policies and procedures for the service whether the nominated supervisor holds a Supervisor Certificate. Applications for Service Approval will need to provide details such as information about the premises including location and operation times, building plans demonstrating compliance with physical requirements (eg unencumbered space), number of children to be cared for and their ages and availability of policies and procedures. A Regulatory Authority may grant Service Approval subject to conditions. There are a number of standard conditions that apply to services including that the service: ensures the safety, health and wellbeing of the children being educated and cared for at the service meets the educational and developmental needs of children attending the service commences operation within six months of being granted approval holds the insurance set out in the Regulations. There are special requirements for family day care services � such as policies and procedures about recruitment of educators, assessment of residences and monitoring and support. The final requirement is that there must be a person with a Supervisor Certificate who has consented to be the nominated supervisor for the service.

9. New Approvals (Duplicated) New Approvals (continued) A Nominated Supervisor, in relation to an education and care service, means a person� (a) who is a Certified Supervisor; and (b) who is nominated by the Approved Provider of the service under Part 3 to be the Nominated Supervisor of that service; and (c) who has consented to that nomination. Once approved, there will no longer be periodic renewal of Provider, Service or Supervisor Certificate approvals required � approvals granted under the new system are ongoing, unless cancelled or suspended. Provider Approval and Supervisor Certificates are recognised and accepted in all other States and Territories. � New Approvals (continued) A Nominated Supervisor, in relation to an education and care service, means a person� (a) who is a Certified Supervisor; and (b) who is nominated by the Approved Provider of the service under Part 3 to be the Nominated Supervisor of that service; and (c) who has consented to that nomination. Once approved, there will no longer be periodic renewal of Provider, Service or Supervisor Certificate approvals required � approvals granted under the new system are ongoing, unless cancelled or suspended. Provider Approval and Supervisor Certificates are recognised and accepted in all other States and Territories. �

10. Supervisor Certificates Eligibility to apply for a Supervisor Certificate: be 18 years or above fit and proper person to be the supervisor of a service meet the following minimum requirements for qualifications, experience and management capability: sufficient skills to be placed in day to day charge of a service; AND one of the following: at least three years experience working as an educator in an education and care service or children�s service or school; or an approved diploma level education and care qualification; or an approved early childhood teacher qualification special provisions exist for Supervisor Certificates in outside school hours care some certificates may have conditions attached. Supervisor Certificates The National Law requires services to have a responsible person present at all times the service is educating and caring for children. The approved provider, nominated supervisor or a certified supervisor who has been placed in day-to-day charge of the service may be the designated responsible person at any given time. To ensure that staff are appropriately skilled, the draft Regulations outline the eligibility requirements for a person to be granted a Supervisor Certificate. A person with a Supervisor Certificate can be the Nominated Supervisor of a service or can be designated as the responsible person by the nominated supervisor or approved provider. This means that the Nominated Supervisor does not have to be in attendance at the service all the time. If they are sick, on leave have or have a rostered day off - a person with a Supervisor Certificate can consent to be placed in day-to-day charge. The Regulations also set out classes of persons who can be granted Supervisor Certificates without application. These include: Principals of a school providing an education and care service Head of a campus of a school providing an education and care service Persons prescribed under state or territory laws (eg preschool directors, or in QLD a registered teacher delivering � pre-prep learning program at a school.) � Other Points to note �A Supervisor Certificate is not attached to the service, it is for an individual. Education and care services may have a number of Certified Supervisors. Once granted, the Supervisor Certificate is not required to be renewed. Supervisor Certificates The National Law requires services to have a responsible person present at all times the service is educating and caring for children. The approved provider, nominated supervisor or a certified supervisor who has been placed in day-to-day charge of the service may be the designated responsible person at any given time. To ensure that staff are appropriately skilled, the draft Regulations outline the eligibility requirements for a person to be granted a Supervisor Certificate. A person with a Supervisor Certificate can be the Nominated Supervisor of a service or can be designated as the responsible person by the nominated supervisor or approved provider. This means that the Nominated Supervisor does not have to be in attendance at the service all the time. If they are sick, on leave have or have a rostered day off - a person with a Supervisor Certificate can consent to be placed in day-to-day charge. The Regulations also set out classes of persons who can be granted Supervisor Certificates without application. These include: Principals of a school providing an education and care service Head of a campus of a school providing an education and care service Persons prescribed under state or territory laws (eg preschool directors, or in QLD a registered teacher delivering � pre-prep learning program at a school.) � Other Points to note �A Supervisor Certificate is not attached to the service, it is for an individual. Education and care services may have a number of Certified Supervisors. Once granted, the Supervisor Certificate is not required to be renewed.

11. 11 Supervisor Certificates (Continued) Supervisor Certificate (continued) For persons who do not fall within one of the exceptions, they must apply for a Supervisor Certificate. � To be eligible to apply the person must be: 18 years or above satisfy the Regulatory Authority that they are a fit and proper person to be placed in day to day charge of a service meet the minimum requirements for qualifications, experience and management capability set out in the application. In relation to Fitness and Propriety applicants must provide evidence such as compliance with the National Law and the Regulations, previous education and care services law, children�s services law or education law. In relation to the minimum requirements the draft Regulations provide that a person must: demonstrate that they have sufficient skills to be placed in day to day charge of a service; and at least one of the following: - at least three years experience working as an educator in an education and care service or children�s service or school; or - an approved diploma level education and care qualification; or an approved early childhood teacher qualification. Supervisor Certificate (continued) For persons who do not fall within one of the exceptions, they must apply for a Supervisor Certificate. � To be eligible to apply the person must be: 18 years or above satisfy the Regulatory Authority that they are a fit and proper person to be placed in day to day charge of a service meet the minimum requirements for qualifications, experience and management capability set out in the application. In relation to Fitness and Propriety applicants must provide evidence such as compliance with the National Law and the Regulations, previous education and care services law, children�s services law or education law. In relation to the minimum requirements the draft Regulations provide that a person must: demonstrate that they have sufficient skills to be placed in day to day charge of a service; and at least one of the following: - at least three years experience working as an educator in an education and care service or children�s service or school; or - an approved diploma level education and care qualification; or an approved early childhood teacher qualification.

12. 12 Supervisor Certificates (Continued) (Duplicated) Supervisor Certificate (continued) Outside School Hours Care� In recognition of the difficulties faced by staff working in Outside School Hours Care in meeting these requirements due to high staff turnover etc, different requirements are being considered for OSHC.� Educators working in an outside schools hours care service will need to be 18 or above, be fit and proper but will not need to meet the minimum experience or qualification requirements � however they will be restricted to being placed in day to day charge of a OSHC service.� Conditions on Supervisor Certificates The Regulation Authority may place conditions on supervisor certificates which may include restricting the size a service a person can manage or restricting the person to work in over school age care services as previously mentioned. Supervisor Certificate (continued) Outside School Hours Care� In recognition of the difficulties faced by staff working in Outside School Hours Care in meeting these requirements due to high staff turnover etc, different requirements are being considered for OSHC.� Educators working in an outside schools hours care service will need to be 18 or above, be fit and proper but will not need to meet the minimum experience or qualification requirements � however they will be restricted to being placed in day to day charge of a OSHC service.� Conditions on Supervisor Certificates The Regulation Authority may place conditions on supervisor certificates which may include restricting the size a service a person can manage or restricting the person to work in over school age care services as previously mentioned.

13. 13 Assessment and Rating against the National Quality Standard Assessment and Rating Against the NQS � We all share the goal of having high quality services. We know that those services that achieve a High Quality rating will want to share this with families, the community and their sector and we want them to be able to do that. � Under the new system, services will be assessed against each of the seven quality areas of the National Quality Standard and provided a rating for each quality area and an overall rating � these must be displayed at the service. � The Standard is made up of seven quality areas as noted on the slide. These areas have been demonstrated through national and international research to have the greatest impact in terms of improving outcomes for children. � The seven quality areas are: Educational program and practice Children�s health and safety Physical environment Staffing arrangements Relationships with children Collaborative partnerships with families and communities Leadership and Service Management Assessment and Rating Against the NQS � We all share the goal of having high quality services. We know that those services that achieve a High Quality rating will want to share this with families, the community and their sector and we want them to be able to do that. � Under the new system, services will be assessed against each of the seven quality areas of the National Quality Standard and provided a rating for each quality area and an overall rating � these must be displayed at the service. � The Standard is made up of seven quality areas as noted on the slide. These areas have been demonstrated through national and international research to have the greatest impact in terms of improving outcomes for children. � The seven quality areas are: Educational program and practice Children�s health and safety Physical environment Staffing arrangements Relationships with children Collaborative partnerships with families and communities Leadership and Service Management

14. 14 Assessment and Rating against the National Quality Standard Assessment and Rating against the National Quality Standard (cont) The National Childcare Accreditation Council will no longer exist from 1 January 2012. Assessment and Rating will be conducted by the Regulatory Authority in each state and territory The regulations will outline the assessment and rating process which will include: a review of the service�s Quality Improvement Plan The Quality Improvement Plan will detail a services plan for improvement. It will highlight the strengths of the service and will document what areas the service wishes to focus on for improvement. It will also include how the improvement will occur, the timeframe for improvement and how improvement will be measured. � A QIP template is available on the DEEWR website at www.deewr.gov.au/earlchildhood This template is a guide only and services are able to develop their own.� Assessments will involve site visits. The intention of these visits will be to observe the experience of the children in the service. Assessment and Rating against the National Quality Standard (cont) The National Childcare Accreditation Council will no longer exist from 1 January 2012. Assessment and Rating will be conducted by the Regulatory Authority in each state and territory The regulations will outline the assessment and rating process which will include: a review of the service�s Quality Improvement Plan The Quality Improvement Plan will detail a services plan for improvement. It will highlight the strengths of the service and will document what areas the service wishes to focus on for improvement. It will also include how the improvement will occur, the timeframe for improvement and how improvement will be measured. � A QIP template is available on the DEEWR website at www.deewr.gov.au/earlchildhood This template is a guide only and services are able to develop their own.� Assessments will involve site visits. The intention of these visits will be to observe the experience of the children in the service.

15. 15 Assessment and Rating against the National Quality Standard (Duplicated) Assessment and Rating against the quality standard (continued) �Arrangements will be slightly different for Family Day Care where the assessment and rating will be made at the service (i.e. scheme or coordination unit) level. Individual family day care educators may be visited as part of the assessment and rating process, however they will not be individually rated, the service will receive the rating. �Site visits from this process range from a few hours (for an individual family day care educator) to a couple of days for a large centre-based service. Those undertaking the assessment of services will be appropriately trained in the assessment and rating process and will understand quality outcomes. Throughout 2011 those involved in the assessment process will continue to undergo extensive training to make sure they are ready by 1 January 2012. �Services can seek a review or re-assessment of a rating. A review relates to where a service does not feel the rating their service was given correctly reflects the quality of their service. There are two tiers of review: First tier review is to the Regulatory Authority (but it will always be undertaken by a person who did not make the previous rating decision) Second tier will go to the National Authority (ACECQA) and be undertaken by a Ratings Review Panel. There is no fee for a first tier review, however there is a fee for a second tier review to be undertaken by ACECQA.�Services who receive a rating of High Quality/Advanced can apply for an Excellent rating through ACECQA.Assessment and Rating against the quality standard (continued) �Arrangements will be slightly different for Family Day Care where the assessment and rating will be made at the service (i.e. scheme or coordination unit) level. Individual family day care educators may be visited as part of the assessment and rating process, however they will not be individually rated, the service will receive the rating. �Site visits from this process range from a few hours (for an individual family day care educator) to a couple of days for a large centre-based service. Those undertaking the assessment of services will be appropriately trained in the assessment and rating process and will understand quality outcomes. Throughout 2011 those involved in the assessment process will continue to undergo extensive training to make sure they are ready by 1 January 2012. �Services can seek a review or re-assessment of a rating. A review relates to where a service does not feel the rating their service was given correctly reflects the quality of their service. There are two tiers of review: First tier review is to the Regulatory Authority (but it will always be undertaken by a person who did not make the previous rating decision) Second tier will go to the National Authority (ACECQA) and be undertaken by a Ratings Review Panel. There is no fee for a first tier review, however there is a fee for a second tier review to be undertaken by ACECQA.�Services who receive a rating of High Quality/Advanced can apply for an Excellent rating through ACECQA.

16. Rating levels Rating Levels� Proposed rating levels were included in the National Partnership Agreement. Services will be provided a rating for each quality area and an overall rating � these must be displayed at the service.�There will be five levels of ratings. Currently the proposed rating names are Excellent, High Quality, National Quality Standard, Foundation and Unsatisfactory. One area where specific feedback is sought is in relation to the terminology for describing each of the five rating levels. �Feedback on whether the descriptions provided for each of the rating levels is clear is also sought.�For example is the wording at regulation 55 to describe Unsatisfactory significantly different to Regulation 56 Foundation to allow a reader to develop an understanding of what the rating means. 55 Unsatisfactory rating (1) An unsatisfactory rating may be given for a quality area stated in the National Quality Standard if the education and care service does not meet a standard for that quality area, in a way that poses a significant risk to a child's safety, health and wellbeing. (2) If an education and care service has an unsatisfactory rating for any quality area stated in the National Quality Standard, the overall rating of the service is to be an unsatisfactory rating. 56 Foundation rating�(1) A foundation rating may be given for a quality area stated in the National Quality Standard if the education and care service does not meet a standard for that quality area but does not pose significant risk to the safety, health or wellbeing of a child. (2) Subject to regulation 55(2), if an education and care service has a foundation rating for any quality area stated in the National Quality Standard, the overall rating of the service is to be a foundation rating.��Rating Levels� Proposed rating levels were included in the National Partnership Agreement. Services will be provided a rating for each quality area and an overall rating � these must be displayed at the service.�There will be five levels of ratings. Currently the proposed rating names are Excellent, High Quality, National Quality Standard, Foundation and Unsatisfactory. One area where specific feedback is sought is in relation to the terminology for describing each of the five rating levels. �Feedback on whether the descriptions provided for each of the rating levels is clear is also sought.�For example is the wording at regulation 55 to describe Unsatisfactory significantly different to Regulation 56 Foundation to allow a reader to develop an understanding of what the rating means. 55 Unsatisfactory rating (1) An unsatisfactory rating may be given for a quality area stated in the National Quality Standard if the education and care service does not meet a standard for that quality area, in a way that poses a significant risk to a child's safety, health and wellbeing. (2) If an education and care service has an unsatisfactory rating for any quality area stated in the National Quality Standard, the overall rating of the service is to be an unsatisfactory rating. 56 Foundation rating�(1) A foundation rating may be given for a quality area stated in the National Quality Standard if the education and care service does not meet a standard for that quality area but does not pose significant risk to the safety, health or wellbeing of a child. (2) Subject to regulation 55(2), if an education and care service has a foundation rating for any quality area stated in the National Quality Standard, the overall rating of the service is to be a foundation rating.��

17. Rating levels (Duplicated) Rating Levels� (Duplicated for Notes 1) Methodology for Ratings It is important to note that to get National Quality Standard you must achieve National Quality standard against each quality area. It is proposed that where a service receives one quality area rated as unsatisfactory/operating the overall rating for the service will be unsatisfactory. It is proposed that where a service receives one quality area rated as Foundation the overall rating for the service will be Foundation. The intention is that all services should be aiming to meet National Quality Standard. In order to achieve an overall rating of High Quality a service must receive at least National Quality Standard against each Quality Area and receives High Quality/Advanced in at least four Quality Areas including a rating of High Quality/Advanced in at least two of the following Quality Areas: Education Program and Practice, Relationships with Children, Collaborative Partnerships with Families and Communities or Leadership and Service Management. � Earned Autonomy It is proposed that the rating level received will determine the assessment and rating schedule for a service.�A service that receives a High Quality rating will have its next scheduled visit in 3 years.�A service that receives a NQS rating will have its next scheduled visit in 2 years. A service that receives a Foundation rating will have its next scheduled visit in 1 year.�This recognises that a service that is High Quality has earned a level of autonomy in regard to how it manages its business. It also allows the Regulatory Authority to allocate resources appropriately to those services that require the most assistance. Rating Levels� (Duplicated for Notes 1) Methodology for Ratings It is important to note that to get National Quality Standard you must achieve National Quality standard against each quality area. It is proposed that where a service receives one quality area rated as unsatisfactory/operating the overall rating for the service will be unsatisfactory. It is proposed that where a service receives one quality area rated as Foundation the overall rating for the service will be Foundation. The intention is that all services should be aiming to meet National Quality Standard. In order to achieve an overall rating of High Quality a service must receive at least National Quality Standard against each Quality Area and receives High Quality/Advanced in at least four Quality Areas including a rating of High Quality/Advanced in at least two of the following Quality Areas: Education Program and Practice, Relationships with Children, Collaborative Partnerships with Families and Communities or Leadership and Service Management. � Earned Autonomy It is proposed that the rating level received will determine the assessment and rating schedule for a service.�A service that receives a High Quality rating will have its next scheduled visit in 3 years.�A service that receives a NQS rating will have its next scheduled visit in 2 years. A service that receives a Foundation rating will have its next scheduled visit in 1 year.�This recognises that a service that is High Quality has earned a level of autonomy in regard to how it manages its business. It also allows the Regulatory Authority to allocate resources appropriately to those services that require the most assistance.

18. Rating levels (Duplicated) Rating Levels� (continued) Excellent Rating The Excellent Rating is applied for through the National Body ACECQA.�In order to apply for an Excellent Rating, a service must have received an overall rating of High Quality. �ACECQA will determine the additional criteria for the Excellent Rating.� There is an application fee for the Excellent Rating. This is to cover the costs associated with ACECQA assessing the Excellent application which will potentially include a site visit.�It is also important that services fully consider the criteria for the Excellence Rating and their capacity to meet it. It is intended to be a high bar and will represent only those services that are truly on the cutting edge of Education and Care. Rating On Transition To ensure a level playing field when services transition into the new system all services will be given the same rating. The current proposal is that they would be rated at �Operating - Not Yet Assessed�. This rating would be in place until the first assessment is completed. Services will be able to continue to display their NCAC rating where applicable (obviously this would only apply to those services who have a NCAC rating). Rating Levels� (continued) Excellent Rating The Excellent Rating is applied for through the National Body ACECQA.�In order to apply for an Excellent Rating, a service must have received an overall rating of High Quality. �ACECQA will determine the additional criteria for the Excellent Rating.� There is an application fee for the Excellent Rating. This is to cover the costs associated with ACECQA assessing the Excellent application which will potentially include a site visit.�It is also important that services fully consider the criteria for the Excellence Rating and their capacity to meet it. It is intended to be a high bar and will represent only those services that are truly on the cutting edge of Education and Care. Rating On Transition To ensure a level playing field when services transition into the new system all services will be given the same rating. The current proposal is that they would be rated at �Operating - Not Yet Assessed�. This rating would be in place until the first assessment is completed. Services will be able to continue to display their NCAC rating where applicable (obviously this would only apply to those services who have a NCAC rating).

19. 19 Fees Fees The Regulations set out fees for certain transactions between a service and a Regulatory Authority or ACECQA. For many transactions there is no fee.�It should be noted that the national law does not interfere with the fees charged by services. Fees can be grouped into two categories: The annual fee which will apply to all services regulated under the National Quality Framework Transaction fees which apply to specific transactions.� The table on page 41 of the Information Paper sets out all of the fees under the regulations.� While there is an element of cost recovery built into the fees the time and work involved for a Regulatory Authority in assessing these applications or processes exceed the fee being charged.� In determining the proposed fee structure the following factors were considered: The potential impact on service budgets, The work involved in a particular transaction, Existing fees charged by state/territory licensing authorities or the National Childcare Accreditation Council, The need to create an efficient and equitable fee structure�, The annual fee takes into account the cost of conducting many activities for which no fee is charged, including: The rating and assessment process, Spot checks and target visits, Training and communications materials provided to services and Some basic transactions, such as applications to vary/amend service and provider approvals Fees The Regulations set out fees for certain transactions between a service and a Regulatory Authority or ACECQA. For many transactions there is no fee.�It should be noted that the national law does not interfere with the fees charged by services. Fees can be grouped into two categories: The annual fee which will apply to all services regulated under the National Quality Framework Transaction fees which apply to specific transactions.� The table on page 41 of the Information Paper sets out all of the fees under the regulations.� While there is an element of cost recovery built into the fees the time and work involved for a Regulatory Authority in assessing these applications or processes exceed the fee being charged.� In determining the proposed fee structure the following factors were considered: The potential impact on service budgets, The work involved in a particular transaction, Existing fees charged by state/territory licensing authorities or the National Childcare Accreditation Council, The need to create an efficient and equitable fee structure�, The annual fee takes into account the cost of conducting many activities for which no fee is charged, including: The rating and assessment process, Spot checks and target visits, Training and communications materials provided to services and Some basic transactions, such as applications to vary/amend service and provider approvals

20. Operating an education and care service Operating an Education and care service � From 1 January 2012, services will be required to adhere to the new National Quality Standards (NQS). � The NQS is divided into seven Quality Areas as outlined earlier. � The majority of standards are outcomes focussed which means that how services demonstrate that they meet or exceed a standard and achieve the required outcome can vary widely. � The proposed National Regulations set out the particular requirements that need to be met and documentation that must be maintained. � The following slides cover: Staffing Qualifications Staffing ratios� Waivers Operating an Education and care service � From 1 January 2012, services will be required to adhere to the new National Quality Standards (NQS). � The NQS is divided into seven Quality Areas as outlined earlier. � The majority of standards are outcomes focussed which means that how services demonstrate that they meet or exceed a standard and achieve the required outcome can vary widely. � The proposed National Regulations set out the particular requirements that need to be met and documentation that must be maintained. � The following slides cover: Staffing Qualifications Staffing ratios� Waivers

21. 21 Qualification requirements Qualification Requirements The proposed Regulations set out the minimum educator qualification requirements at centre-based services based on the number of children being educated and cared for at the service. The draft regulations also make clear when these qualification requirements come into effect. �From 1 January 2014, the minimum Qualification requirements for centre based services will be: At least 50 percent of educators must have (or be actively working towards) a Diploma level education and care qualification �A service with less than 25 children ( preschool aged or under) � must have (or be actively working towards) a Certificate III level education and care qualification From 1 January 2014, all family day care educators must have (or be actively working towards) a Certificate III level education and care qualification, and all family day care coordinators must hold an approved Diploma level qualification. From 1 January 2014, centre-based services must: provide access to an early childhood teacher for 20% of the operating hours � equates to 8 hours � A service with 25 or more children (kindergarten aged and under) on a given day � must have an early childhood teacher in attendance for at least six hours (if operating for > 50 hours) or 60% of the operating hours (if operating for 50 hours or less) � which equates to 6 hoursQualification Requirements The proposed Regulations set out the minimum educator qualification requirements at centre-based services based on the number of children being educated and cared for at the service. The draft regulations also make clear when these qualification requirements come into effect. �From 1 January 2014, the minimum Qualification requirements for centre based services will be: At least 50 percent of educators must have (or be actively working towards) a Diploma level education and care qualification �A service with less than 25 children ( preschool aged or under) � must have (or be actively working towards) a Certificate III level education and care qualification From 1 January 2014, all family day care educators must have (or be actively working towards) a Certificate III level education and care qualification, and all family day care coordinators must hold an approved Diploma level qualification. From 1 January 2014, centre-based services must: provide access to an early childhood teacher for 20% of the operating hours � equates to 8 hours � A service with 25 or more children (kindergarten aged and under) on a given day � must have an early childhood teacher in attendance for at least six hours (if operating for > 50 hours) or 60% of the operating hours (if operating for 50 hours or less) � which equates to 6 hours

22. 22 Qualification requirements (Duplicated) Qualification Requirements (continued) Regulation 11 sets out the meaning of in attendance at a centre-based service. To minimise the impact having to find relief early childhood teachers in the absence of a qualified early childhood teacher one option is currently being explored .In a situation where an early childhood teacher is absent for short term illness or annual leave a relief teacher may not be required provided certain requirements are met. For example If there is another person with a diploma or advance diploma or other approved teaching qualifications (such as a Primary Teacher) available.�Should the Regulations specify a limit on how much sick or annual leave can be taken before a relief early childhood teacher is required? For the purpose of these Regulations, an educator is actively working toward a qualification if the educator� (a) is enrolled in the course for the qualification; and (b) provides the approved provider with documentary evidence from the provider of the course that� (i) the educator has commenced the course; and (ii) is making satisfactory progress towards completion of the course; and (iii) is meeting the requirements for maintaining the enrolment; and (iv) in the case of an approved diploma level education and care qualification, the educator= (A) holds an approved Certificate III level education and care qualification; or (B) has completed units that the National Authority has determined to be equivalent to an approved Certificate III level education and care qualification. Each State and Territory may have specific transitional arrangements for the introduction of qualification requirements. Qualification Requirements (continued) Regulation 11 sets out the meaning of in attendance at a centre-based service. To minimise the impact having to find relief early childhood teachers in the absence of a qualified early childhood teacher one option is currently being explored .In a situation where an early childhood teacher is absent for short term illness or annual leave a relief teacher may not be required provided certain requirements are met. For example If there is another person with a diploma or advance diploma or other approved teaching qualifications (such as a Primary Teacher) available.�Should the Regulations specify a limit on how much sick or annual leave can be taken before a relief early childhood teacher is required? For the purpose of these Regulations, an educator is actively working toward a qualification if the educator� (a) is enrolled in the course for the qualification; and (b) provides the approved provider with documentary evidence from the provider of the course that� (i) the educator has commenced the course; and (ii) is making satisfactory progress towards completion of the course; and (iii) is meeting the requirements for maintaining the enrolment; and (iv) in the case of an approved diploma level education and care qualification, the educator= (A) holds an approved Certificate III level education and care qualification; or (B) has completed units that the National Authority has determined to be equivalent to an approved Certificate III level education and care qualification. Each State and Territory may have specific transitional arrangements for the introduction of qualification requirements.

23. Staffing Ratios �Staffing ratios � Staff ratios � centre based The proposed National Regulations set out minimum educator-to-child ratios for centre-based and family day care services based on age groups of children who are preschool age and under. The Age groups are� Birth to 24 months� 26-35 months 36 months to preschool age These Regulations do not recognise �rooms�, ratios and qualifications apply to the service as a whole.� If there is a jurisdiction-specific educator-to-child ratio set out in the proposed Regulations, those ratios apply instead. � Staffing Ratios - Family Day Care � For family day care services the national ratio is 1:7 with a limit of 4 children under school age (this ratio includes the carer�s own children). This will apply from 2014. �Staffing ratios � Staff ratios � centre based The proposed National Regulations set out minimum educator-to-child ratios for centre-based and family day care services based on age groups of children who are preschool age and under. The Age groups are� Birth to 24 months� 26-35 months 36 months to preschool age These Regulations do not recognise �rooms�, ratios and qualifications apply to the service as a whole.� If there is a jurisdiction-specific educator-to-child ratio set out in the proposed Regulations, those ratios apply instead. � Staffing Ratios - Family Day Care � For family day care services the national ratio is 1:7 with a limit of 4 children under school age (this ratio includes the carer�s own children). This will apply from 2014.

24. 24 Mixed age groups Mixed Age Groups� A key issue for services is how staff ratios are calculated for mixed aged groups. � Mixed age groups may be required at certain times of the day � eg early morning as children arrive and in the afternoon as children start to leave. Some services operate mixed age groups at all time for philosophical reasons. The first point to understand is that to determine the required ratio of staff to child the underlying ratio in that jurisdiction applies. If a jurisdiction has a specific Educator to Child ratio that overrides the ratios � the jurisdiction ratio applies. In determining the ratio for mixed age groups an educator can care for more than one age range of children - provided that the ratio for each age range is maintained (that is, on a proportional basis), and the education and care provided to children is appropriate across the seven quality areas.� For example using the example on the slide, if a service is providing education and care in a mixed age group with the following number and age range of children and, assuming that no jurisdictional specific educator-to-child ratios exist, the minimum number of educators required would be three.Mixed Age Groups� A key issue for services is how staff ratios are calculated for mixed aged groups. � Mixed age groups may be required at certain times of the day � eg early morning as children arrive and in the afternoon as children start to leave. Some services operate mixed age groups at all time for philosophical reasons. The first point to understand is that to determine the required ratio of staff to child the underlying ratio in that jurisdiction applies. If a jurisdiction has a specific Educator to Child ratio that overrides the ratios � the jurisdiction ratio applies. In determining the ratio for mixed age groups an educator can care for more than one age range of children - provided that the ratio for each age range is maintained (that is, on a proportional basis), and the education and care provided to children is appropriate across the seven quality areas.� For example using the example on the slide, if a service is providing education and care in a mixed age group with the following number and age range of children and, assuming that no jurisdictional specific educator-to-child ratios exist, the minimum number of educators required would be three.

25.

26. Approved providers that are unable to comply with a prescribed element or elements of National Quality Standard (Quality Areas 3 and 4 - physical environment and staffing arrangements) and certain provisions in the national Regulation may apply to the Regulatory Authority for a waiver: A temporary waiver: which permits a service to operate for a fixed period (of no longer than 12 months at a time) A service waiver: this provides a waiver on an ongoing basis. Waivers Waivers � Services that are unable to comply with the element/elements of the National Quality Standard or prescribed provisions of the Regulations (3 Physical Environment or 4 Staffing Arrangements) may apply to the Regulatory Authority for a service or temporary waiver. A temporary waiver � allows a service to operate with a waiver in place for a fixed period (of no longer than 12 months at a time); A service waiver �allows a waiver on an ongoing basis. While a Service Waiver is in force the service is taken to comply with the prescribed element or elements of the National Quality Standard to which the waiver relates. While a Temporary Waiver is in force, the service is not required to comply with a prescribed element or elements of the National Quality Standard to which the temporary waiver relates. This means that the highest possible rating that can be given in relation to that quality area is Foundation/Operating Level during the period the temporary waiver applies. Waivers will be done through an application process.� Services will have to outline how they have attempted to meet the requirements and why they are unable to on either a temporary or ongoing basis. Providing the flexibility for a service to apply for a waiver was considered particularly important for rural and remote communities. However the proposed Regulations make it clear that the health, safety and wellbeing of the child remain paramount; in particular the application will need to show that the children at those services will still receive quality education and care. Each state and territory regulatory authority will consider which services will transition into the new system with a Service Waiver. Waivers � Services that are unable to comply with the element/elements of the National Quality Standard or prescribed provisions of the Regulations (3 Physical Environment or 4 Staffing Arrangements) may apply to the Regulatory Authority for a service or temporary waiver. A temporary waiver � allows a service to operate with a waiver in place for a fixed period (of no longer than 12 months at a time); A service waiver �allows a waiver on an ongoing basis. While a Service Waiver is in force the service is taken to comply with the prescribed element or elements of the National Quality Standard to which the waiver relates. While a Temporary Waiver is in force, the service is not required to comply with a prescribed element or elements of the National Quality Standard to which the temporary waiver relates. This means that the highest possible rating that can be given in relation to that quality area is Foundation/Operating Level during the period the temporary waiver applies. Waivers will be done through an application process.� Services will have to outline how they have attempted to meet the requirements and why they are unable to on either a temporary or ongoing basis. Providing the flexibility for a service to apply for a waiver was considered particularly important for rural and remote communities. However the proposed Regulations make it clear that the health, safety and wellbeing of the child remain paramount; in particular the application will need to show that the children at those services will still receive quality education and care. Each state and territory regulatory authority will consider which services will transition into the new system with a Service Waiver.

27. 27 Monitoring and Compliance Monitoring and Compliance �A key focus of the National Quality Framework is to promote continuous quality improvement. One of the key mechanisms to achieve this is through the Assessment and Rating process.�Under that process the policy is the higher the rating the less frequently Assessment and rating will occur. This allows Regulatory Authorities to focus on those services that require additional support to improve.� State and territory Regulatory Authorities are responsible for assessing and rating services against the National Quality Standard. The legislative framework outlines minimum requirements for which non-compliance is an offence. Under the National Law inappropriate discipline is such an offence and an Approved Provider, Nominated Supervisor, Family Day care educator or staff member can be held responsible. However under the draft regulations there are no offences for which an individual staff member is liable. It was considered that only persons that have significant control or management should be responsible for meeting obligations � Approved Provider, Nominated Supervisor or family day care educator.�Each state/territory Regulatory Authority will have a number of tools available to ensure that education and care services comply with the requirements of the National Law and regulations. Providing a range of tools allows Regulatory Authorities to make a measured response to compliance. �These tools include the power to issue compliance directions or compliance notices � which require an Approved Provider to take specific steps to comply with a provision of the national law. For example, this could be used where an approved provider has failed to fix a hole in its fence and the safety or health of children is at risk. Another tool available is an enforceable undertaking. This is where the RA enters into enforceable undertakings with a person, under which the person agrees to take certain action or refrain from taking certain action. Monitoring and Compliance �A key focus of the National Quality Framework is to promote continuous quality improvement. One of the key mechanisms to achieve this is through the Assessment and Rating process.�Under that process the policy is the higher the rating the less frequently Assessment and rating will occur. This allows Regulatory Authorities to focus on those services that require additional support to improve.� State and territory Regulatory Authorities are responsible for assessing and rating services against the National Quality Standard. The legislative framework outlines minimum requirements for which non-compliance is an offence. Under the National Law inappropriate discipline is such an offence and an Approved Provider, Nominated Supervisor, Family Day care educator or staff member can be held responsible. However under the draft regulations there are no offences for which an individual staff member is liable. It was considered that only persons that have significant control or management should be responsible for meeting obligations � Approved Provider, Nominated Supervisor or family day care educator.�Each state/territory Regulatory Authority will have a number of tools available to ensure that education and care services comply with the requirements of the National Law and regulations. Providing a range of tools allows Regulatory Authorities to make a measured response to compliance. �These tools include the power to issue compliance directions or compliance notices � which require an Approved Provider to take specific steps to comply with a provision of the national law. For example, this could be used where an approved provider has failed to fix a hole in its fence and the safety or health of children is at risk. Another tool available is an enforceable undertaking. This is where the RA enters into enforceable undertakings with a person, under which the person agrees to take certain action or refrain from taking certain action.

28. 28 Monitoring and Compliance (Duplicated) Monitoring and Compliance (continued slide duplicated for notes) For example, a Regulatory Authority could, in a service where there are excellent health and hygiene policies but the health and hygiene practices of staff are inadequate, request an approved provider to enter into an enforceable undertaking to have staff trained in health and hygiene practices. �Where there is a risk to the health, safety or wellbeing of a child the Regulatory Authority can also issue a range of notices. They could: - Issue a notice directing a family day care service to suspend a family day care educator - Issue an emergency action notice to require an approved provider to address the risk - Issue a prohibition notice to prohibit a person being at a service. The National Law also allows Regulatory Authorities to remove children where there is an immediate risk to the health safety or wellbeing of a child.�The Act also allows for penalty infringement notice to be issued (ie an on-the spot fine). The National Law also sets out a range of offences including operating a service without approval, inadequate supervision, inappropriate discipline and failing to protect children from harm and hazard. The draft Regulations also include a range of offences with a maximum penalty of $2,000. For example, an approved provider must ensure that an education and care service is free from the use of tobacco, illicit drugs or alcohol. A Regulatory Authority would need to pursue a prosecution for these offences, and the Court would determine the appropriate penalty. The table of offences that was included in the Information Paper has been updated in the Addendum paper to the National Regulations.Monitoring and Compliance (continued slide duplicated for notes) For example, a Regulatory Authority could, in a service where there are excellent health and hygiene policies but the health and hygiene practices of staff are inadequate, request an approved provider to enter into an enforceable undertaking to have staff trained in health and hygiene practices. �Where there is a risk to the health, safety or wellbeing of a child the Regulatory Authority can also issue a range of notices. They could: - Issue a notice directing a family day care service to suspend a family day care educator - Issue an emergency action notice to require an approved provider to address the risk - Issue a prohibition notice to prohibit a person being at a service. The National Law also allows Regulatory Authorities to remove children where there is an immediate risk to the health safety or wellbeing of a child.�The Act also allows for penalty infringement notice to be issued (ie an on-the spot fine). The National Law also sets out a range of offences including operating a service without approval, inadequate supervision, inappropriate discipline and failing to protect children from harm and hazard. The draft Regulations also include a range of offences with a maximum penalty of $2,000. For example, an approved provider must ensure that an education and care service is free from the use of tobacco, illicit drugs or alcohol. A Regulatory Authority would need to pursue a prosecution for these offences, and the Court would determine the appropriate penalty. The table of offences that was included in the Information Paper has been updated in the Addendum paper to the National Regulations.

29. 29 More information for parents More info for parents � One of the underpinning reasons for the National Quality Agenda reforms is the desire to provide parents, carers and the community with more transparent and easily accessible information about the quality of education and care provided. � In line with this policy, the Regulations require that services provide or display a range of information including: � About the service � such as contact details, their education program, assessment rating info Services will continue to be required to keep a range of information specific to each child This includes assessments of children against the education program and these assessments must be available to parents on request More info for parents � One of the underpinning reasons for the National Quality Agenda reforms is the desire to provide parents, carers and the community with more transparent and easily accessible information about the quality of education and care provided. � In line with this policy, the Regulations require that services provide or display a range of information including: � About the service � such as contact details, their education program, assessment rating info Services will continue to be required to keep a range of information specific to each child This includes assessments of children against the education program and these assessments must be available to parents on request

30. Information Email to ececquality@deewr.gov.au National Quality Framework Hotline - 1800 181 088 www.deewr.gov.au/EarlyChildhood/Policy_Agenda 30