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If it is difficult it probably isn’t worth doing!

If it is difficult it probably isn’t worth doing!. Trying is the first step to failure!. “NOW IS THE TIME. SOME MEN SEE THINGS AS THEY ARE AND SAY WHY? WE DREAM THINGS THAT NEVER WERE AND SAY, WHY NOT? NOW IS THE TIME” Edward Kennedy. eGovernment in Northern Ireland

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If it is difficult it probably isn’t worth doing!

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  1. If it is difficult it probably isn’t worth doing! Trying is the first step to failure!

  2. “NOW IS THE TIME. SOME MEN SEE THINGS AS THEY ARE AND SAY WHY? WE DREAM THINGS THAT NEVER WERE AND SAY, WHY NOT? NOW IS THE TIME” Edward Kennedy

  3. eGovernment in Northern Ireland • ‘The journey to date’ • The future of ‘eServices’ • The Data Protection Wake Up call • ‘eInclusion’ - Does Digital Equality Matter? • eParticipation

  4. eGovernment in Northern Ireland ‘The journey to date’

  5. eGovernment eGovernment is the use of information and communications technologies (ICTs) to improve the activities of public sector organisations. • eAdministration • eCitizens and eServices • eSociety - Inefficient and ineffective - Self-serving and inconvenient - Insular University of Manchester's Institute for Development Policy & Management

  6. Strategies • OnlineNI • Digital Inclusion Strategy • eParticipation • Multi-Channel Contact • IS/ICT Strategies • Channel Strategy

  7. Citizen-facing services • Civil Service Reform

  8. Digital Inclusion • eParticipation

  9. Projects & Services • Citizen-facing

  10. Projects

  11. Projects Access to Government Services (A2GS)

  12. Services

  13. Services

  14. Services

  15. Services

  16. Services

  17. PfG Project

  18. ‘NI Direct’ Project – Modelled on 311

  19. ‘NI Direct Online’ Project – Modelled on Directgov

  20. Help me - in person Help me - phone Help me - web 15p £1.50 £15 Volume

  21. NI Civil Service Reform

  22. Executive/Ministers Permanent Secretaries Departmental Boards AccountNI Health HR Connect Review of Public Administration Civil Service Reform Education RecordsNI Local Gov CAL Advertising Rating IT Assist (IT Shared Service Centre ) NetworkNI (WAN & LAN SERVICES)

  23. Civil Service Reform Delivery of better public services by improving our capacity and providing the necessary technology and facilities.

  24. Why the Change?

  25. PublicSectorNetwork(as was)

  26. Utility!

  27. Coleraine Ballymoney Londonderry Limavady Ballymena Strabane Antrim Belfast ‘A’ Newtownstewart Omagh Belfast ‘B’ Dungannon Lisburn Craigavon Carnteel Portadown Armagh Newry Optical Core Network • Multi-Gbit/s fibre ring • Broad geographical coverage • Resilient inc. Belfast ring • Dedicated pairs for ‘NICS’ traffic

  28. Improved voice, video & data services • Remote access & mobility • Reduced management overhead • Reduced complexity • Reduced cost • Improved Security

  29. Costs for Network NI • A unit rate of £344 per mbps per year. • A unit rate of £121 per user per year • Daily rate equivalent • 33p per user per day!

  30. 4 text messages per day!

  31. The Future of eServices ‘eGovernment on Steroids’

  32. Generation Y Commercial Pressure ‘Show Us a Better Way’

  33. It’s also easy to get carried away with the “web 2.0″ phenomenon and lose sight of the fact that this is a serious part of Government and their website is an important outlet. Therefore, it is important that some basic levels of standards and performance are brought to bear. This is still our money that’s being spent, afterall. ‘Building the Number 10 Downing Street Website on WordPress: Mike Rouse • August 15, 2008

  34. The Data Protection Disaster - A Wakeup Call

  35. We are now in a different environment! The genie is truly out of the bottle!

  36. The Data Handling Review & ‘The Hannigan Mandates’

  37. eInclusion - Does Digital Equality Matter?

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