Quality Management Program (QMP) A Tool for Section/Division Member Leaders

1. Quality Management Program (QMP)A Tool for Section/Division Member Leaders

2. Agenda • What is QMP? • What are the requirements? • What are the recognition levels?

3. What is QMP? • Management tool • Process • Plan • Do • Check • Act

4. Management tool • QMP outline • Key dates • Minimum requirements • QMP level requirements • Recognition cycle • Tools available • Timeline • Templates

5. Plan • ASQ strategic direction • Assessment • Resources • What activities will the section/division pursue for the year? • How will the success be measured?

6. Do • Comply with minimum requirements • Complete and submit the business plan and budget • Conduct the activities planned

7. Check • Generally happens simultaneously with “Do” • Monitor outcomes • Compare to expectations • Progress to plan • Satisfaction • Retention • Loyalty • Track results

8. Act • What revisions might be needed: • For the current plan/budget year • For the following year • Report results at the end of the year • Use for next year’s planning

9. What are the requirements? • Minimum requirements • Business plan • Budget • Measures for retention, loyalty, and satisfaction

10. Minimum requirements • Not voluntary • Corresponds to QMP Basics Level • Must meet communicated deadlines

11. Minimum requirements • Submit required elected officers and appointed committee chairs by deadline • Submit required pieces of the annual financial audit by deadline • Maintain minimum number of members • Conduct regularly scheduled activities • Uphold bylaws, policies & procedures, and governing agreements • Be a member unit in good standing

12. Officers/Committee Chairs • Generally due by May 15 annually • Submit via online entry tool • For the coming term, changes to roster must be submitted to communitydevelopment@asq.org

13. Annual Financial Audit • Due by August 15 annually • Current and incoming Chairs, Treasurers, and Audit Chairs contacted in June • Required materials provided to each section in this communication

14. Non-deadline requirements • Minimum number of members is 30 for sections; 50 for divisions • Measured with June 30 totals • Activities – captured in business plan • Measured by exception: • Good standing • Adherence to bylaws, policies & procedures, operating agreements

15. Business Plan • Required by operating agreements; monitored through QMP • Use templates available • Includes five required elements: • Objectives • Activities/tactics • Measures • Goals • Results

16. Budget • Required in operating agreements; monitored through QMP • Corresponds to business plan • Use template available

17. Submission details • Divisions: due June 30 annually • Sections: due October 1 annually • Submit to qmp@asq.org, Regional Director (sections) or Group Facilitator (divisions)

18. What are the recognition levels? • Level 1 - Basics • Level 2 - Planning • Level 3 – Performance (Total Quality and Excellence) • Levels of recognition are cumulative

19. Level 1 - Basics • Not voluntary – recognition is earned based on timeliness and absence of issues • Submit minimum requirements by deadlines • Minimum number of members as of June 30 • No complaints related to: • Activities • Governance issues

20. Level 1 - Basics • Recognition • Use of annual Basics mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice

21. Level 2 - Planning • Meet Basics level • Submit annual business plan and budget by deadline • Recognition • Use of annual Planning mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice

22. Level 3 – Performance • Two separate performance recognition opportunities • Must meet Levels 1 and 2 to qualify for either • Total Quality/J.S. McDermond Total Quality • Excellence

23. Total Quality • Achieve 75% of the goals from the previous year’s business plan • Submit the following documentation to qmp@asq.org, Regional Director (sections), and Group Facilitator (divisions): • Completed plan with results • Letter verifying that 75% of the goals were met

24. Total Quality Recognition • Use of annual Total Quality/J.S. McDermond marks of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • 4 lapel pins • World Conference • Presentation of award • Ribbon • Listed in QMP awards program

25. Excellence • Earn bronze, silver, or gold-level excellence by meeting one, two, or three of the following priorities: • Retention: meet or exceed the overall section or division average; measured from June 30 retention report • Satisfaction*: meet or exceed the overall section or division average • Loyalty*: meet or exceed the overall section or division average *measured from annual Society survey

26. Bronze • Meet 1 of the 3 priorities • Use of annual Excellence Bronze mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • Award mailed • World Conference • Ribbon • Listed in QMP awards program

27. Silver • Meet 2 of the 3 priorities • Use of annual Excellence Silver mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • Award mailed • World Conference • Ribbon • Listed in QMP awards program

28. Gold • Meet 3 of the 3 priorities • Use of annual Excellence Gold mark of excellence • Announcement in Friday Fast Facts, Member Leader Community of Practice • 4 lapel pins • World Conference • Presentation of award • Ribbon • Listed in QMP awards program

29. Program Redesign • QMP Committee working toward redesign • Identify meaningful metrics • Adjust comparison methos • Communication • Additional point award system for various initiatives

30. QMP Online • Visit the Member Leader Area on http://asq.org • Key Tasks, Quality Management Process

31. Summary • QMP is a management tool that helps section stability through frequent leadership changes • Participation facilitates compliance with operating requirements • Participation provides an opportunity for recognition