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Performance Management, II

Explore the concept of multi-rater feedback, also known as 360-degree feedback, and its application in performance management. Learn about its benefits and challenges, and how facilitated feedback sessions can enhance the process and outcomes. Additionally, understand the importance of timely, specific, and participative feedback. Lastly, delve into the new work formats and their impact on performance management, including a discussion on discipline and the legal and performance management issues associated with it.

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Performance Management, II

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  1. Performance Management, II OS352 HRM Fisher Oct. 16, 2003

  2. Agenda • Multi-rater feedback • New issues in performance management • Group exercise

  3. Multi-rater feedback • Also known as 360° feedback • Often used for developmental purposes; can be used for perf. appraisal • May provide for better opportunity to observe, but many political issues • Facilitated feedback sessions can improve process, outcomes (Seifert, Yukl & McDonald, 2003)

  4. Feedback in general • Often a stated source of dissatisfaction with performance management • Supervisor, employee with different perceptions • Generally uncomfortable for everyone involved (i.e., Jackman & Strober, 2003) • Good feedback should be • Timely • Specific • Participative

  5. “New” work formats and performance management • Review scenario in team • How would you propose managing performance in this situation? • Think about • Tools • Process • Raters

  6. For next class • Topic: Discipline • Read pages 308-318, web article “Off-Duty, Out of Work” (link is on my website) • What are the legal, performance management issues involved in disciplinary matters?

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