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The diversity of Health Information Management skills – a personal experience

The diversity of Health Information Management skills – a personal experience. Vicki Bennett Manager Information Strategy Section Information Service Branch Health Insurance Commission. What to study?. Medicine Physiotherapy/Occupational Therapy Accounting – a false start!

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The diversity of Health Information Management skills – a personal experience

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  1. The diversity of Health Information Management skills – a personal experience Vicki Bennett Manager Information Strategy Section Information Service Branch Health Insurance Commission

  2. What to study? • Medicine • Physiotherapy/Occupational Therapy • Accounting – a false start! • Cumberland College Open Day…. • Health Information Management • Lots of jobs • Good money • Part-time work • Course content

  3. When I graduated…

  4. Broad work experience • Public and Private Hospitals • HIM, coder, data manager, auditor • City and Country Hospitals • A Veterans Hospital • University teaching IT • NCCH – databases and coder training • International consulting

  5. And mother of 4!

  6. Health Insurance Commission • Medicare, PBS, Immunisation Register, Organ Donor, etc • Title - Manager, Health Information Section, Health Informatics Branch • HIM-free zone! • Moulding of role to suite my skills • Vision – “Improving Australia’s health through payments and information”

  7. My Role • Represent HIC on HDSC, SIMC and in other national forums • Assist researchers, etc to use HIC data to improve health outcomes • Protect the privacy of individuals while delivering the vision • Ensure good information management principles are put in place

  8. The HIM ‘Tool Kit’ • All HIM’s have these skill • Our Uni courses teach them • Our experiences provide fertile training grounds to sharpen our skills • Self-belief is essential. We are often our own worst enemy!

  9. Clinical Knowledge • Medical Terminology • Medical Science • Healthcare delivery models • Healthcare ‘politics’

  10. Management Skill • Large unqualified teams • Shift workers/Part-time • Mature workforce – IT issues • Poor work conditions – under valued • Often little back-up • Decision makers with responsibility • Strategic thinking - seeing the big picture

  11. Communication Skills • Written skills to present a case • Negotiate to achieve mutual benefit • Adapt communication to suit audience: • Clerical staff – need instruction • Doctors – need coaxing • Management – need information • Patients – need understanding

  12. IT skills and knowledge • Basic desktop skills • Systems analysis and design • SQL – Select/From/Where • Logical problem solving • Data warehousing/relational databases • Web environments

  13. Research Skills • A University degree! • Basic numeracy • Research methodology • Epidemiology

  14. Health Information Data Sources • Morbidity data stores • Cancer registers • Other registers/notifiable diseases • Private Hospitals Data Bureau • Mortality data • Casemix data • National Health Data Dictionary

  15. Next…Fiji

  16. What about you? • What skills have you developed through your many and varied experiences? • How could you better use these improve health care delivery? • How will you change your next job application to value your HIM ‘tool kit’?

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