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About VivaConnect

About VivaConnect.

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About VivaConnect

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  1. About VivaConnect VivaConnect is an award winning, Enterprise Communication Company that enhances your communication system with ease and Connects you with a Billion Opportunities. It gives businesses more powerful communications, scaling across a gamut of platforms such as Voice, Email, SMS, USSD & Mobile Apps. It enables you to acquire and retain customers, automate processes that reduce turn around time and increase efficiencies. VivaConnect's products & solution oriented services helps enterprises to adapt quickly and efficiently to changing business conditions, reducing operational and capital costs. A completely different experience adding life to communication and enables you to make meaningful interactions & "Get More"

  2. About Nominee: Vikram Raichura • Mr. VikramRaichura is Founder & Managing Director at Viva Infomedia Pvt. Ltd. He is an entrepreneur with more than 11 years of experience in managing and growing VivaConnect, An Award Winning Enterprise Communication Company. • Mr. Raichura specializes in designing Communication Solution across Multiple Communication Channels (Voice, SMS, Email & USSD) that leverage the power of today’s devices and technologies to Plug Loopholes, Automate Processes and make Interactions Meaningful.

  3. Thought Behind: VoiceEngage • VivaConnect Understands that India is a Land of Regional Diversity, with a huge Telecom subscriber base - 70 crores users , spread across 22 Languages and Multiple geographies. • However the business challenge lies in designing and developing voice applications that: • Integrates with regional languages • Reaches Target Audience • Delivers personalized experiences • Manages growing number of agents • Increase call volumes with ease • VivaConnect is the only Enterprise Communication Company with in house capability of reaching more than crores of people daily, automatically

  4. Explanation of The Concept: VoiceEngage • VoiceEngage by VivaConnect is a marketing tool that provides a voice for your message with language customization & response automation. • VoiceEngage enables enterprises to communicate to people through a medium which is connected to them 24*7 – Their MOBILE. • VoiceEngage allows marketers to register the recipients feedback, preference or query in real time to analyze the campaign.

  5. Explanation of The Concept: VoiceEngage (contd) • VoiceEngage makes it possible to generate hot leads instantly by connecting interested customer to the executive. • VoiceEngage not only Increases Productivity of the Business, but also enables to have a Greater Control of Market share. • VoiceEngage expands reach in the Market and ensures that the current marketing need to connect to the Huge Indian Market is met.

  6. Technical Details & Configuration: VoiceEngage • The complete voice process is maintained and configured using a web interface which resides on a Application server which interacts with the Database and multiple Telephony servers. • Telephony server consists of the software/hardware which is used in routing the call using PRI, as per the instructions from the application logic. • VoiceEngage is a highly interactive tool which can generate Lacs of Outbound Voice Calls in a day and get interested prospects to get in touch with you directly.

  7. Technical Architecture

  8. Key Benefits • Our VoiceEngage Solution enables enterprises to focus their efforts on core functions and not on maintenance of voice broadcasting applications. • It can build your customer base, increase sales and most importantly improve your bottom line by Reaching maximum masses quickly and efficiently. • Achieve carrier-grade reliability and reduce capital and operational expenditures. • It helps enterprises to realize significant value from their investment thus enhancing the caller experience and letting them focus on serving their customers. • It lets your single communication to be passed on in multiple languages to multiple users instantly anywhere in India to any network including landline phones.

  9. Present Analogy: BPCL Case Study • Bharat Petroleum Corporation Limited (BPCL) has millions of customers spread across India. BPCL is a well known and dominating LPG player in the Indian market over three decades. • VivaConnect is honored and highly obliged to serve its millions of customers in Uttar Pradesh, Maharashtra, West Bengal, Karnataka etc in their suitable required Regional languages. • VivaConnect has provided BPCL with an easy to integrate platform – VoiceEngage with Voice SMS Personalization and record voice over phone.

  10. Present Analogy: BPCL’s Achievement with VivaConnect • BPCL has achieved a greater market reach by communication to millions of LPG customers in their own regional language. • Being an automated process it was possible to successfully complete the activity in a very short span of time at a cost effective rates, compared to the cost of manual processes. • Looking at the consumer behavior and response received through the VoiceEngage Solution, BPCL is looking forward to set up a call centre with VivaConnect.

  11. Viva Infomedia Pvt. Ltd. 242, Oshiwara Industrial Centre, Opp. Oshiwara Bus Depot, New Link Rd, Goregaon(W), Mumbai - 400104. E: info@vivaconnect.in W: www.vivaconnect.in T: +91.22.4293 0100

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