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Chapter 17

Chapter 17. Inclusive Travel, Tourism, and Amusements. chapter. 17. Inclusive Travel, Tourism, and Amusements. Alison Voight and Shu Cole. Author name here for Edited books. The World is a book, and those who do not travel read only a page. –St. Augustine. Inclusive Travel.

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Chapter 17

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  1. Chapter17 Inclusive Travel, Tourism, and Amusements chapter 17 Inclusive Travel, Tourism, and Amusements Alison Voight and Shu Cole Author name here for Edited books

  2. The World is a book, and those who do not travel read only a page. • –St. Augustine

  3. Inclusive Travel • Travel: leaving one’s usual area of residence to proceed to another destination • Tourists • Travel for pleasure, not business • Spend at least one night away from home • Not more than six months (or one year internationally) • Inclusive travel: accommodation of all persons during the period of time, or travel, from their residence to a tourist destination

  4. Inclusive Tourism • Tourism is an interrelated system: • Tourists • The associated services • Inclusive tourism • Business practices and tourism development efforts that provide travel opportunities for all people • Essence of inclusive tourism is to design and develop travel services that are accessible for all

  5. The use of an interpreter for sign language for the deaf can create a more inclusive tourism experience.

  6. Disability Statistics and Tourism • Spending power • Americans with disabilities have four times the spending power of American teens • Spend $13.6 billion annually on travel • Market is largely untapped • Despite these facts . . . • Only 31.7 million trips were made by people with disabilities in 2002 • Compared to the total number of 1.9 billion

  7. Inclusive Amusements • Amusements: activities sought for enjoyment and recreation • Common examples: • Theme parks and water parks • Video arcades • Cinemas, carnivals, and miniature golf • Inclusive amusements refers to the provision of these services to all people

  8. Accommodations: Lodging • Never assume lodging is truly accessible. • Contact the hotel manager to verify. • Ask for specific accessible amenities. • Inform hotel staff regarding accommodations. • Ensure availability of accessible lodging. • When traveling internationally, be especially thorough in verifying accommodation. • Understand the needs of specific disability groups.

  9. Accommodations: Transportation • Considerations: • Boarding or path of travel at the point of departure • Accessibility of the vehicle • Deboarding or path of travel on arrival • Explore unique needs of the individual • They may have difficulty with transfers • They may need extra time • They may require alternative forms of communication

  10. Accommodations: Dining and Food • Facility access and inclusive environments • Alternative-format menus • Alternative menu choices • Meal restrictions due to allergies or health issues • Meal restrictions due to cultural or religious factors • Accommodation for service animals

  11. Accommodations: Amusements • Review their online policies. • Contact the venue ahead of time. • Explore options for accommodation. Large and established amusement parks should have policies and procedures in place for making their parks and facilities as accessible as possible.

  12. Personal Barriers • Lack of knowledge • Social skills • Physical or psychological dependency • Lack of skills • Health problems

  13. Attitudinal Barriers • Created by others • Perceptions of difference make service providers wary • Types of attitudinal barriers: • Perceptual barriers • Omission barriers • Paternalistic barriers

  14. Communication Barriers • Occur when a person cannot understand or communicate with another person • Possible contributing factors: • Sensory impairments • Cognitive limitations • Language barriers

  15. Access Rights • Four main areas of accessibility 1. Entrances 2. Parking 3. Ramps and routes 4. Restrooms • Accessibility vs. usability

  16. Seven Principles of Universal Design • Equitable use • Flexibility of use • Simple and intuitive use • Low physical effort • Perceptible information • Tolerance for error • Size and space for approach and use

  17. International Legislation • Tourism professionals must be familiar with legislation in other countries • Not all countries have legislation in place • Examples of international law: • China • United Kingdom (Disability Discrimination Act) • Resources: • Accessible Europe • The Disabled Traveler’s Guide

  18. Summary • Inclusive: • Travel • Tourism • Amusements • Should be both accessible and usable • Use principles of universal design • Understand the legal requirements, or their absence • Plan carefully, think ahead, and don’t assume anything • Use available resources

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