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Slides* at … tompeters

Tom Peters’ X25* EXCELLENCE. ALWAYS. Bestseller/Stockholm/30 May 2007 * In Search of Excellence 1982-2007. Slides* at … tompeters.com.

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  1. Tom Peters’ X25*EXCELLENCE. ALWAYS.Bestseller/Stockholm/30 May 2007*In Search of Excellence 1982-2007

  2. Slides* at …tompeters.com

  3. The StoryNot your father’s worldBig = Pitiful.Excellence. Always. (what else?)Innovate. Or. Die.Up, Up, Up the “Value Added Chain.”“New” Markets (Women, Boomers)Talent = Brand.Leading with passion

  4. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  5. Hire Great People(Resilient, Passionate)Try a Lot of Stuff(S.A.V./R.F.A.)Enjoy It While It Lasts

  6. NOT YOUR FATHER’S WORLD!

  7. “Copper Thieves Cause Havoc for Commuters”—The Guardian (London) 28.05.07“10 Billion Dollars: Contributing to the Development of Knowledge and Culture”—Mohammed Bin Rashid Al Maktoum Foundation (FT, 29.05.07)*Last week: Saudis buy GE Plastics for $13B; China gov’t investment firm buys 10% of Blackstone Group

  8. Chicagoland’s Mystery Disappearances …

  9. China’s share of global consumption/2005:Cement … 47%Cotton … 37%Coal … 30% Steel … 26%Source: BusinessWeek/08.05

  10. “Copper Thieves Cause Havoc for Commuters”—The Guardian (London) 28.05.07“10 Billion Dollars: Contributing to the Development of Knowledge and Culture”—Mohammed Bin Rashid Al Maktoum Foundation (FT, 29.05.07)*Last week: Saudis buy GE Plastics for $13B; China gov’t investment firm buys 10% of Blackstone Group

  11. 24%

  12. “There is no job that is America’s God-given right anymore.”—Carly Fiorina/HP/January2004

  13. 40,000,000/20 “[Former Fed Vice-chairman Alan] Blinder … remains an implacable opponent of tariffs and trade barriers. But now he is saying loudly that a new industrial revolution—communication technology that allows services to be delivered from afar—will put as many as 40 million Americanjobs at risk of being shipped out of the country in the next decade or two.”*—Wall Street Journal /0328 *Blinder: 40 million = “only the tip of a very big iceberg.”

  14. “Income Confers No Immunity as Jobs Migrate”—Headline/USA Today/02.2004

  15. “Deutsche Bank Moves Half of Its Back-office Jobs to India”/ headline/FT/0327(500 of 900 Research)

  16. 2003: 98% U.S.2005: U.S. 150; Shanghai 500

  17. Level 5 (top) certification/Carnegie Mellon Software Engineering Institute: 35 of70companies in world are from IndiaSource: Wired

  18. “Teenagers in India have big ambitions—and the confidence to match”—headline/Fortune

  19. “Short on Priests, U.S. Catholics Outsource Prayer to Indian Clergy”—Headline, New York Times (“Special intentions,” $.90 for Indians, $5.00 for Americans)

  20. “Ogre to Slay? Outsource It to Chinese”(New York Times, page 1—news section). The “factory”: Fuzhou, China. The workers: youngsters logging 12-hour shifts. Their clientele: youngsters from “Seoul to San Francisco.” The “work”: The Chinese youngsters are playing the early levels of video games for their affluent “clients,” who want to avoid the pain and time associated with those annoying first few levels.

  21. 26m**60,000/3 yrs

  22. 43h**200/yr

  23. 1 Houston/Month/15

  24. 5(Years)/42 (New Airports)

  25. 200 cities with >1,000,000 population.Source: “China Takes Off”, David Hale & Lyric Hughes Hale/Foreign Affairs

  26. Chinese Offshore Tourists’93: 3M’03: 21M

  27. THREE BILLION NEW CAPITALISTS—Clyde Prestowitz

  28. “Where are you going? … It’s only 2a.m. … You see, you can live your life at 120 miles an hour, and that’s pretty impressive. But it’s not good enough. Unless you live at 150 miles an hour, the world will pass you by,” HRH Prince Alwaleed**1 day: 573 people met separately, 200 phone calls, 100 text messages, etc.Source: “Prince Alwaleed, Inside the private world of the Middle East’s most powerful investor” cover story, The Business, 0519.07

  29. EXCELL-ENCE????

  30. “I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious:Buy a very large one and just wait.”—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics

  31. “Forbes100” from 1917 to 1987:39members of the Class of ’17 were alive in ’87; 18 in ’87 F100; 18 F100 “survivors” significantly underperformed the market; just 2 (2%), GE & Kodak, outperformed the market from 1917 to 1987.S&P 500 from 1957 to 1997:74 members of the Class of ’57 were alive in ’97; 12(2.4%) of 500 outperformed the market from 1957 to 1997.Source: Dick Foster & Sarah Kaplan, Creative Destruction: Why Companies That Are Built to Last Underperform the Market

  32. BIG???

  33. More than $$$$#1R&D spending, last 25 years?

  34. GM

  35. Dick Kovacevich:You don’t get better by being bigger. You get worse.”

  36. “When asked to name just one big merger that had lived up to expectations, Leon Cooperman, former cochairman of Goldman Sachs’ Investment Policy Committee, answered:I’m sure there are success stories out there, but at this moment I draw a blank.”—Mark Sirower, The Synergy Trap

  37. Mission impossible?$36B/’98minus $675M/‘07

  38. Daimler. And Dumb. Both Start with “d.”

  39. “Marriage in heaven”—Daimler-Benz and Chrysler exchange vows, circa 1998 (Jürgen Schrempp)“the divorce on earth”—Daimler exec, circa 2007, on probable Cerberus private equity purchase of Chrysler from Daimler

  40. DaimlerChrysler/’98-’07:Duh, Duh, Duh, Duh and … DuhManifoldSynergies/NoSevere Scale limits/YesCulture clashes/YesRushmorean ego issues/YesCustomer acceptance /No

  41. BIAS.BUILT.TO.LAST.NOT.

  42. TP#1*:Netscape!*Where would you rather have worked for those 5 years, Netscape or IBM-HP-Microsoft-Oracle? (Where, 25 years from now, would you rather to be able to tell someone—e.g., grandchild—that you worked?)

  43. Built to LastvsBuilt to Change/Rock the World

  44. The last word: There is no “last word.”

  45. EXCELLENCE. CIRCA 1982.

  46. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  47. EXCELLENCE. ASPIRATION.2006.

  48. Why in the World did you go to Siberia?

  49. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow!

  50. Enterprise* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholeheartedservice of others.****Employees, Customers, Suppliers, Communities, Owners, Temporary partners

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