Supplies

1. Supplies E-mail - agentsupply@torchmarkcorp.com Toner - www.torchmarktoner.com Office Supplies - www.officemaxsolutions.com TMK1536 0311 Agent training only. Not for sales use.

2. Ordering Supplies - LNL

3. Ordering Supplies - LNL Connect to the Supply System IC51

4. Ordering Supplies - LNL Know your Order Week LNL system will only allow you to order one day during your assigned Order Week. Allow 7 business days for shipping

5. Ordering Supplies - LNL Logon Credentials

6. Ordering Supplies - LNL Select IC51

7. Ordering Supplies - LNL 6 Digit Form Number

8. Ordering Supplies - LNL • Order the version of the form that is approved for your state(s).   • The system prohibits ordering unapproved forms.

9. Ordering Supplies - LNL The system will not allow orders for forms available for download from Agent Services

10. Ordering Supplies Verify applications and brochures form numbers for your state under Product Availability (Brochures & Applications)on Agent Services

11. Ordering Supplies - LNL

12. Ordering Supplies Form Numbers by state can be found in your online reports on IC072001

13. Oral Swab Order Form

14. Ordering Supplies - LNL • Oral swab orders are rounded to the next 100.   • Orders placed after the initial shipment should be rounded to the next 100.  Kits will be filled based on a monthly report that shows A250 App count per month by Branch.  We will research how many Oral Swabs have been turned in since your last order, and then adjust your new order accordingly MEM57 Revised Oral Swab Kits Ordering Process 1109

15. Ordering Supplies - LNL Here are some examples of how quantities will be determined on Oral Swab Kit orders:Branch 001 Anniston HarrisBranch 001 wrote 49 applicationsFor LNL approximately 53% are non-tobacco or 26 appsThe Branch would need 26 kits to write these applications.  If a ratio of 2 kits per completed oral is used, then this number must be doubled for the number of kits to be ordered or 52 kits required.Orders are rounded to 100 – so 100 kits would be sent to Branch 001. MEM57 Revised Oral Swab Kits Ordering Process 1109

16. Ordering Supplies - LNL Send the completed form to OralSwabOrders@torchmarkcorp.com MEM57 Revised Oral Swab Kits Ordering Process 1109

17. Ordering Supplies • Lead items charged to Lead Account • Lead Boxes: • Cancer • MedFacts • Child Safe • Medicare Supplement • Child Safe Kits • MedFacts Kits

18. Ordering Supplies Lead items not charged to Lead Account Recruiting Memorial Guide Door Hangers

19. Ordering Supplies Emergency Supply Requests - Shipping charged to Branch Manager’s pay

20. Ordering Supplies First Year - The supplies are charged to the supply account. Supply account charges will appear on the monthly Branch expense account.Office supplies will only be approved if the Z-Account is positive.

21. Ordering Supplies - Toner www.Torchmarktoner.com

22. Ordering Supplies - Toner B2B Toner is the only approved vendor

23. Office Supplies • B2B Toner - Toner Vendor • Compatible toner/drum to the Name Brand • Up to 50% cost savings • Same delivery time frame as OfficeMax • Branch can access the site with their own account • Home Office reviews all Toner/Drum orders for approval • Contact Customer Service for any help with your B2B Account - custserv@libnat.com

24. Ordering Supplies Office supplies are ordered through OfficeMax.

25. Office Supplies • OfficeMax • All Branch Managers have an account • OfficeMax will e-mail logon information to Branch Manager • Established Branch Managers must have positive Z-Account to order office supplies • New Branch Managers without Z-Account access order supplies as needed, subject to Home Office approval

26. Office Supplies • OfficeMax • Order essential items online as needed — do not stockpile supplies • Order only those items on the approved shopping list • Home Office pays for supplies — expenses will appear on Branch Expense Summary • If order does not arrive within 3 days of submission, or if you misplace your logon credentials e-mail custserv@libnat.com for a status update

27. Office Supplies • OfficeMax Retail Connect • Provides Company-contracted prices on in-store purchases — not valid online • Use www.officemaxsolutions.com for regular supply orders • Use card to purchase items Company doesn’t pay for, but are reimbursable through Z-Account

28. Office Supplies • OfficeMax Retail Connect • Use card to purchase supplies if negative Z-Account — hold for reimbursement up to 1 year until Z-Account is positive • Saving money at time of purchase means less comes out of Z-Account

29. Office Supplies • Present your card to receive program pricing • Not all items in the store are included in the program • If store price differs from program cost, you pay lower price • Pay with cash or personal credit card • Submit for reimbursement same as all other purchases • Items purchased in store must be returned to store