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Quality and Content in Repair Firm Reports

Quality and Content in Repair Firm Reports . CPPC 2012 Spring Workshop . Panel . Laura Pung , Wheaton World Wide Moving | Bekins Van Lines Gayle Whitton , Planes Moving and Storage, Inc Shannon Bitz,Wheaton World Wide Moving|Bekins Van Lines. What do you need?.

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Quality and Content in Repair Firm Reports

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  1. Quality and Content in Repair Firm Reports CPPC 2012 Spring Workshop

  2. Panel Laura Pung, Wheaton World Wide Moving |Bekins Van Lines Gayle Whitton, Planes Moving and Storage, Inc Shannon Bitz,Wheaton World Wide Moving|Bekins Van Lines

  3. What do you need? -What information do the repair firms need prior to going out to the customers residence?

  4. Repairable Items -Detailed description of the damage inspected -Provide the repair cost for an item even if it can potentially be denied

  5. Digital Photos -What is a reasonable cost for digital photos? -Provide a picture of the entire piece and the specific area damaged

  6. Example

  7. 3rd Party Estimate -Obtain estimate if needed to support the claim -Advise the adjuster if there is going to be an additional fee

  8. Non Repairable Items -Provide the carrier with a detailed description of the damage -If the damage is deniable please describe why

  9. Electronics -Make, model, size, serial # and a description of the damage -What is a replacement of like, kind and quality

  10. Example

  11. Wording -“Fresh Damage” not “Transit Related Damage” -Provide personal information observed as a side note and not on the inspection report.

  12. Thank You!!!!

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