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Family Medicine HealthNet Inpatient Service Report - BMC E6W QuEST Dashboard

View BMC's E6W QuEST Dashboard for July 2015, monitoring Quality, Efficiency, Satisfaction, Total Revenue. Track key metrics like Inpatient Mortality Index, Discharge Times, ALOS, Patient Experience, Admissions, and Discharges.

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Family Medicine HealthNet Inpatient Service Report - BMC E6W QuEST Dashboard

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  1. Family Medicine HealthNet Inpatient Service Quality Report and Unit Dashboard: BMC E6W QuEST: (Quality, Efficiency, Satisfaction and Total Revenue) July 2015

  2. Inpatient Mortality Index BMC wants to achieve a score of .77 or lower. FM has always been lower than that. Source: UHC, Patient Outcomes Report

  3. Daily Workload by Care Team (Census Counted At 8AM) From month to month, FM1 and FM 2 have a similar average number of patients Source (both graphs): SDK Combined Census Report and confirmed with EPIC census on weekdays

  4. Weekly Average Discharge Time The gap in average discharge time between FM, BMC, and comparable floors is starting to close Source: Weekly hospital reports (From Jonathan Bunker)

  5. Monthly Total Number of Patients Discharged by Care Team FM-HN continues to maintain a constant volume about 8-9 discharges per day. Note: Total Number of Patients Discharged = Inpatient + Obs Source: EPIC, DOM Discharges by Month report

  6. Monthly Percentages of Discharges in Obs Status by care team The % of patients discharged in OBS satatus decreased for FM 1 and CCA but increased for FM 2 Source: EPIC, Department of Medicine Admissions and DOM Discharges by Month Report

  7. ALOS of Inpatient Discharges by Care Team (In Days) Based on Mean- Since may, the ALOS for FM 1 and CCA increased and stayed the same for FM 2. Based on Median- Since May the ALOS for all three teams increased. Source: EPIC (From DOM Discharges by Month report) Note: The ALOS goal came from BMC Inpatient Data Dashboard (Medicare ALOS)

  8. Alos of Observation Discharges by Care Team (In Hours) Based on both the mean- the ALOS for FM 1 and 2 increased and decreased for CCA since Mar. Based on the median- the ALOS for all three teams increased since Mar. Source: EPIC , DOM Discharges by Month report Note: The ALOS goal came from BMC Inpatient Data Dashboard (Internal)

  9. Percentage of patients admitted/discharged from e6w Percentage of Patients Admitted to E6W Percentage of Patients Discharged from E6W

  10. HCAHPS: Quarterly Patient Experience Trends: BMC & E6W E6W had a lower percentage for recommending the hospital Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard)

  11. HCAHPS: Quarterly Patient Experience Trends: BMC & E6W In the last quarter, E6W had a higher score than BMC

  12. HCAHPS: Quarterly Patient Experience Trends: BMC & E6W In the last quarter, E6W had a lower score than BMC Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard)

  13. HCAHPS: Quarterly Patient Experience Trends: BMC & E6W In the last quarter, E6W had a higher score than BMC Note: The percentage presented in these graphs are the top box score percentages Source: BMC Administration (From Inpatient Dashboard)

  14. HCAHPS: Quarterly Patient Experience Trends: BMC & E6W In the last quarter, E6W had a higher score than BMC

  15. HealthNet Patients’ Admissions for ALL Services In April • The % of HealthNet patients admitted to the FM-HN service has been increasing • FM-HN is losing less patients Source: Individual SDK Inpatient and Observation admissions by Health Center report Note: This graph includes patients with a PCP in Family Medicine Yawkey; *As of 5/1 this graph excludes Harvard and Upham’s ESP patients

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