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Supporting CHWs and Supervisors in the Workplace. ICEBREAKER Welcome to your album release party. SUPPORT. What is expected of you Understanding the culture of your workplace Role of supervisor Role of a CHW Skills (to support) Activity: Communications activity
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Supporting CHWs and Supervisors in the Workplace www.WINnetworkDetroit.org
ICEBREAKERWelcome to your album release party www.WINnetworkDetroit.org
SUPPORT • What is expected of you • Understanding the culture of your workplace • Role of supervisor • Role of a CHW • Skills (to support) • Activity: Communications activity • Motivation: incentives, rewards, accolades, encouragement • Have Fun • Career and Educational Ladders • Tool box (pull from PATH): FOCUSED RECOGNITION/ STRENGTHS exercise; Self Care; Retreats;shared leadership; coaching “if you are not having fun… your doing something wrong”-KDW
WHAT IS EXPECTED OF YOU? Understanding your role and responsibilities www.WINnetworkDetroit.org
WORKPLACE CULTURE In order to be an effective employee. You must understand and effectively operate within the scope of workplace culture! • System policies • System beliefs • System values
ROLE OF SUPERVISOR • Leader • Flexible • Fair • Safe • Knowledge of work load • Coach • Recognizing/capitalizing CHW strengths • Liaison www.WINnetworkDetroit.org
Role of a CNN • Advocate • Confidant • Client centered/community focused • Liaison • Motivator • Recruitment/enrollment • Mentoring • home visitor • Connector • Educator: maternal child health,Health, Goal setting, Skill building • ETC. www.WINnetworkDetroit.org
Communicationsactivity www.WINnetworkDetroit.org
SKILLS What does it take to be and effective leader while motivating your team? • FOCUSED DIALOGUE • COACHING • TIME MANAGEMENT • FLEXIBILITY • MOTIVATOR • FOCUSED RECOGNITION www.WINnetworkDetroit.org
TWO WAY COMMUNICATION LET’S DISCUSS WAYS FOR EFFECTIVE COMMUNICATION *LISTENING *CLEAR CONCISE STATEMENTS *TEACH BACK METHOD *USE “I” INSTEAD OF “YOU” STATEMENTS *BE ACCOUNTABLE www.WINnetworkDetroit.org
WIN Network Goal Statement Working through an unprecedented public-private partnership of Detroit’s major health systems, public health, academic, and community partners, we will tighten the loose net of disconnected medical and social services for women to improve the conditions that lead to infant survival through the first year of life. www.WINnetworkDetroit.org
Three Objectives • 6 CNNs will recruit 1500 African-American women • Healthcare equity training sessions = 500 physicians and providers • Educational and supportive products to promote good health status prior to and during pregnancy www.WINnetworkDetroit.org
Cross-System Training • Task Force members called to the table to develop a training tailored to projected outcomes. • DHWP led 4-week intensive CHW competency training • MPHTC provided computer training, presentation and facilitation skills • St. John Providence offered basics of Parent Infant Partnership model • HFHS modeled healthcare equity training • Other partner organizations also contributed
BRAND EVOLUTION To: From:
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Lessons Learned • Balance competing priorities of contributing organizations • Understanding of CHW role for participating trainers • Depend on the expertise of the team to facilitate training • Relationships should not be with an individual representing an organization but with the organization • CHW should be involved with training • Ongoing review is essential
MiCHWA Members at 2012 APAHA Meeting www.WINnetworkDetroit.org
TOOL BOX • Time management • Focused recognition • General recognition • Closed staff meetings • Flex time • Staff retreats • FUN www.WINnetworkDetroit.org
The difference between a BOSS and a LEADER is the Boss says “GO” and a LEADER says “ Let’s GO!-E.M. Kelly www.WINnetworkDetroit.org