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HotCom the universal hotel- communication system

HotCom the universal hotel- communication system. Axel Maune Sep. 2005. The modular solution for Hotels, Motels, and Inns in an overview. HotCom compact the small Front-Office-System

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HotCom the universal hotel- communication system

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  1. HotCom the universal hotel- communication system Axel Maune Sep. 2005

  2. The modular solution for Hotels, Motels, and Inns in an overview • HotCom compact • the small Front-Office-System • Standard Telephone-Software with HotCom specific features e.g.Call-charge-data processing / Printer, DSS-function • HotCom on server basis • for the exchange of data between the PBX and a server system → HotCom BCS (Communications server) • as a modular small Front-Office System (without reservations) → HotCom BCA ( Communications application) • as an integrated solution for hotels of all sizes • → HotCom PMS (Property Management System)

  3. Front Office HotCom Compact - the solution on standard PBX software Integral 5 Standard hotel-applications Front Office without additional hardware Voice Mail Call-charge-processing Administration / Service Guest

  4. Digital System-Terminals Integral T3 Compact Integral T3 Classic Integral T3 Comfort Display 1-digit, 24 characters SO, UpN, IP Options: DSS-module Graphite grey, polar white Graphic display: 4-lines, 26 characters SO, UpN, IP Options: DSS-module AEI, Audio, CTI, V24 Graphite grey, polar white Graphic display, 17-lines 40 characters SO, UpN, IP Options DSS-module AEI, Audio, CTI, V24 Graphite grey, polar white

  5. Analog terminals Integral T3 Basic Integral KB22 Integral E3 Keypad (DTMF) Keypad (DTMF) Keypad (DTMF) Abbreviated dailing (10) abbreviated dailing (10) abbreviated dailing (10)Wall mounting 3 function-keys 4 function-keys Message Waiting Message waiting Message Waiting Polar white , darkgrey or white graphite grey, black polar white

  6. DECT mobil phones and Internet access Integral D3 Integral CH585 Access Point Cordless telephone analog, dailtone DTMFhandsfree feature, Clip analog silver DECT handset darkgrey Access points for Internet Access configuration for analog, ISDN (S0), LAN and HomePNA. darkgrey

  7. HotCom Compact - the solution on standard PBX software Standard Hotelfeatures with • Software-Release R1.x , DSS-module und call-charge printer Features • Check-in /Check-out • Do-not-disturb • Message Waiting • Call-charge limit • Guest-extention free/engaged

  8. Check-in Check-out Do-not- disturb Message Waiting Incoming Call barred Call-charge limit Exit HotCom Compact - the solution on standard PBX software • DSS-module for all T3-system-terminals • All necessary functions on pushbuttons • Details: • 36 pushbuttons / LED • cascadable • same colour as T3 terminal

  9. HotCom BCS - data-exchange between PBX and a Server system Integral 5/55 BCS Server HOTCOM BCA HOTCOM PMS Front Office Systeme Third party system e.g. Fidelio Hotel application Middleware to Front Office System on PC-/Server-Basis Voice Mailr Front Office Administration / Service Guest

  10. Functions - COS change of class of service - call-charge-processing - pre identifications - Wake up call processing - Message waiting handling • Solutions from Tenovis: • HotCom BCA • HotCom PMS • Third party solutions: • FIDELIO • HOGATEX • HIS • etc. HotCom BCS - data-exchange between PBX and a Server system Interface between one or several (also different) PBX-systems like Integral 3 / 5 Integral 33 / 55 and Front-Office Systemen (FOS).

  11. HotCom BCA - the small Front-Office or Back-up System Integral 5/55 BCS/BCA Hotel Application BCA Front Office on PC-basis Back Office BCA Features Event-management Voice Mail Internetaccess Administration / Service Guest Front Office

  12. HotCom BCA - the small Front-Office or Back-up System The modular application to handle hotel specific communication features with Integral 5 or Integral 55. The user interface for HotCom BCS can be used as a small Front-Office System (without reservations) or as a Back-Up system for a third party FOS. • Features: • COS change of class of service • Pre-identification • Message waiting handling • automatic invoicing of charges • Interface to POS-Systems with • transfer of Guest.Checks to Guest-folio • call-charge-processing • Wake-up-call handling • Check-In/ Check-Out • Migration to HOTCOM PMS possible

  13. HotCom PMS - the integrated solution for hotels of all sizes BCS/PMS Server Integral 5/55 Hotel Application PMS Front Office on Server-basis Back Office PMS Features Event Management Voice Mail Interne Access Administration / Service Guest Front Office

  14. HotCom PMS - the integrated solution for hotels of all sizes • Details: • Server- / Client system • Multitasking • Multiuser • Multicompany • integration of Microsoft Office for • Confirmations, Accounting, Reports etc. • Interfaces to: • Point of Sales Systems • Pay-TV-Systems • CRM Software (Third Party) • Internet-Online Reservation • Voice Mail Systems • Energy-Management-Systems • Internet Access for Guest-Rooms and Back Office • Locking-Systems • Financial Accounting • Salaries & Wages • Food & Beverage- / Stock Control

  15. HotCom PMS - the integrated solution for hotels of all sizes • Front-Office • Reservations • Guest-History • Check in/ Check out • Gast-Administration • Invoicing / Billing • Guest Ledger • End of Day Procedure • Pay-TV-Systeme • Charge-Transfer to PMS • Welcome Message • Message Waiting • Display Guest-Folio • Video Check-Out • Sales & Marketing • CRM • Internet • Internet Access • High Speed DSL • Communication Access Points • Automatic Media Switch • Back-Office • Transfer to Fin.-Accounting • Salaries & Wages • Energy-Management • Heating • Electricity • Access • Keycards • Interface Integral • COS • Call-charge processing • Pre-identification • Wake-up-Call handling • Message Waiting • Minibar (only I33/55) • Roomstatus (only I33/55) • Do not disturb (only I33/55) • Point of Sales System • Transfer to PMS of:: • Guest Check • Daily Revenue • Food & Beverage Control • Transfer of Sales from POS • Voice Mail System • Voice Mail • Fax Server • Locking System • creating of Keycards

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