Download
1 / 25
260 likes | 281 Views
This guide covers the selection criteria for potential CRM instructors, including identifying training requirements, setting objectives, integrating CRM links with technical training, creating a conducive learning climate, presenting knowledge effectively, coaching individuals, monitoring progress, assessing trainee performance, evaluating training sessions, and developing one's practice. It emphasizes knowledge of CRM, aviation operations, confidence, listening and questioning skills, and respect for others.
E N D
Criteria for selection of potential CRMI’s Carey Edwards LMQ
Designs CRM training sessions • Identifies training requirements & delivery resources • Sets Objectives • Builds in methods of evaluating training effectiveness • Incorporates a variety of activities in design
Designs CRM training sessions • Identifies training requirements & delivery resources • Sets Objectives • Builds in methods of evaluating training effectiveness • Incorporates a variety of activities in design
Prepares resources • Ensures activities are practical & realistic • Ensures facilities meet requirements • Assists in the preparation of briefing materials • Ensures materials are adequate and clear
Prepares resources • Ensures activities are practical & realistic • Ensures facilities meet requirements • Assists in the preparation of briefing materials • Ensures materials are adequate and clear
Integrates CRM training • Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate • Makes links with flight safety, customer service, company policy
Integrates CRM training • Makes CRM links with technical training & Standard Operating Procedures (SOPs) where appropriate • Makes links with flight safety, customer service, company policy
Creates a climate conducive to learning • Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality • Clarifies training objectives & methods • Ascertains & supports trainees needs
Creates a climate conducive to learning • Establishes CRM credentials and rapport with trainees, and clarifies roles and confidentiality • Clarifies training objectives & methods • Ascertains & supports trainees needs
Presents knowledge • Communicates clearly, accurately and adequately • Creates and sustains realism in the detail • Maintains interest
Presents knowledge • Communicates clearly, accurately and adequately • Creates and sustains realism in the detail • Maintains interest
Facilitates learning andcoaches individuals • Encourages trainees to get involved • Focus is on trainees not themselves • Overtly supportive of CRM principles in word & deed (ie, role models good CRM) • Motivating, patient, confident and assertive manner
Facilitates learning andcoaches individuals • Encourages trainees to get involved • Focus is on trainees not themselves • Overtly supportive of CRM principles in word & deed (ie, role models good CRM) • Motivating, patient, confident and assertive manner
Facilitates learning andcoaches individuals (2) • Uses exercises and activities to maximise learning • Recognises and responds to individuals needs • Encourages mutual support, teamwork and sharing of individual learning experiences
Facilitates learning andcoaches individuals (2) • Uses exercises and activities to maximise learning • Recognises and responds to individuals needs • Encourages mutual support, teamwork and sharing of individual learning experiences
Monitors & reviews progress • Continuously monitors and responds flexibly to the training session • Ensures objectives are achieved • Reviews progress with trainees against formal benchmarks
Monitors & reviews progress • Continuously monitors and responds flexibly to the training session • Ensures objectives are achieved • Reviews progress with trainees against formal benchmarks
Assesses trainees performance • Assists trainees to assess own individual and team performance against CRM standards • Sets new or additional learning objectives
Assesses trainees performance • Assists trainees to assess own individual and team performance against CRM standards • Sets new or additional learning objectives
Evaluates CRM training sessions • Elicits feedback from trainees • Tracks training session processes against agreed criteria • Elicits formal course evaluation from trainees • Keeps appropriate records
Evaluates CRM training sessions • Elicits feedback from trainees • Tracks training session processes against agreed criteria • Elicits formal course evaluation from trainees • Keeps appropriate records
Evaluates & develops own practice • Regularly reviews own performance, strengths & development needs • Collects feedback about performance from others • Keeps abreast of developments from Regulator, trade press, etc. • Maintains a written development record against a development plan
Evaluates & develops own practice • Regularly reviews own performance, strengths & development needs • Collects feedback about performance from others • Keeps abreast of developments from Regulator, trade press, etc. • Maintains a written development record against a development plan
Selection Criteria • Knowledge of CRM • Knowledge of aviation operations • Confidence • Listening skills • Questioning skills • Respect for others • Manage their body language • Courage
Selection Criteria • Knowledge of CRM • Knowledge of aviation operations • Confidence • Listening skills • Questioning skills • Respect for others • Manage their body language • Courage
